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Opening Doors - Enhancing Lives
Recruitment Pack
Director of
Human Resources
May 2015
Contents
Campbell Tickell Information Letter ..............................................................................................Page 3
Trevor Henderson, Deputy Group Chief Executive - Welcome Letter ..........................................Page 5
About Us .......................................................................................................................................Page 6
Our Vision .....................................................................................................................................Page 7
Group Structure ................................................................................................................................. Page 9
Meet our Group Chief Executive and Corporate Directors ...........................................................Page 10
Meet our Honorary President and Group Board Members ............................................................Page 11
Corporate Management Team and Associated Functions ................................................................. Page 16
Director of Human Resources Job Description ......................................................................... Page 17
Director of Human Resources Person Specification .................................................................. Page 21
Director of Human Resources Competencies ........................................................................... Page 22
Terms and Conditions of Employment .........................................................................................Page 23
Director of Human Resources Advert ...........................................................................................Page 24
Key Dates and Selection Process .................................................................................................Page 25
Page 2
Olympic Office Centre, 8 Fulton Road HA9 0NU
Telephone 020 8830 6777 Fax 020 8450 9777
[email protected]
www.campbelltickell.com
May 2015
Dear Applicant
Pennaf Housing Group - Director of Human Resources
Thank you for your interest in this position. Enclosed is the information you will require to assist you in
completing your application.
To apply please:
 Provide an up-to-date CV which shows your full career history with any breaks explained – we
recommend that this is no longer than three pages;
 Write a supporting statement detailing how you are a good candidate for this post and how you fulfil
the person specification – we recommend that this should be a maximum of around three pages;
 Complete the declaration form; and
 Indicate on the declaration form if you cannot attend any of the interview dates.
Please note that applications can only be considered if all the documentation is completed.
Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number 4713939
Registered office 14 Accommodation Road, London NW11 8EP VAT number 743 6943 08
Page 3
However, it is not mandatory to complete the equalities section within the declaration form. The
information requested is for monitoring purposes in line with our commitment to equality and diversity,
and will not affect the outcome of your application.
Once complete, please send your application, preferably in MS Word format, by email to
[email protected] or by post to:
Campbell Tickell Recruitment, Olympic Office Centre, 8 Fulton Road, Wembley, HA9 0NU.
Due to postal unreliability we recommend you e-mail your application to us wherever possible to
avoid missing the deadline.
Applications must be received by Tuesday, 26 May 2015 at 12 noon.
It is your responsibility to ensure that we have received your application. If you do not receive
confirmation of receipt of your application from us within 24 hours of sending, please call 020
3434 0990 to ensure it has arrived. You should also ensure that you use a secure email address
from which to send your application, as our system will filter out emails if it believes them to have
been sent from unsecured sites that are often used to send spam emails. In order to avoid lastminute IT issues, we also ask that you allow yourself ample time to submit your application in
advance of the deadline.
Details of the selection process can be found on page 25.
Please do contact me if you wish to have an informal discussion about the role or if you have any
questions on 07900 363803 or 020 3434 0990.
We look forward to hearing from you.
Kind regards
Bill Barkworth
Senior Associate Consultant
Kelly Shaw
Senior Associate Consultant
Page 4
Director of Human Resources Welcome Letter
Dear Applicant
I am pleased that you are interested in this important role with the Pennaf
Housing Group, which provides an excellent opportunity to play a pivotal role with
an award winning leader in Housing across North and Mid Wales.
Pennaf is a successful ambitious and forward looking organisation, with a strong
values based culture and a proven track record for excellence with its customers
and partners.
With its Head Office based on the St Asaph Business Park in the heart of North Wales, the Group’s
current property portfolio exceeds 5,500 homes in management and spans the local authority areas of
Anglesey, Gwynedd, Conwy, Denbighshire, Flintshire, Wrexham and Powys. We are committed to
meeting the housing needs of a very diverse client group, covering general needs, sheltered, extra
care, leasehold, supported living and care home accommodation, with a strong emphasis placed on
putting the customer at the heart of everything we do.
The role of Director of Human Resources forms part of the Group’s senior management and will play a
critical part in helping the Group to achieve its Vision and Key Strategies, so it is vital that we appoint
the right person for the job.
Your professional background may be in the public or private sectors. Crucially your focus will be on
the leadership and performance management of the Human Resources team, with responsibility for
ensuring an employee orientated, high performance culture that emphasises an empowered and
engaged workforce, great customer service, results achievement and development that supports the
Group’s Business Plan.
You will need to be highly skilled at people and relationship management, as the role involves liaising
and negotiating with a diverse range of staff, stakeholders and partners in order to achieve our aims.
If you believe in our vision and share our passion to be the best, and if you have the experience, ability
and enthusiasm for this role, please contact Bill Barkworth or Kelly Shaw at Campbell Tickell for an
informal discussion.
I look forward to receiving your application.
Kind regards
Trevor Henderson
Deputy Group Chief Executive
Page 5
About Us
“What makes us good is that we put our customers at the heart of everything we do.”
Meeting Community Needs
With an impressive track record spanning the past 37 years, when Clwyd Alyn Housing Association
acquired its first property in the West End of Rhyl, the Pennaf Housing Group structure as it stands today
has been designed to enable the organisation to:

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be more responsive to the needs of the communities in which it operates,
increase local accountability
facilitate the delivery of a wider range of high quality services to customers,
make efficient use of available resources, and
place residents at the heart of everything we do
The Group primarily provides housing and where relevant, with care and support, to a wide variety of
client groups including: families, single persons, older people, persons with learning and physical
disabilities and various projects for vulnerable groups. Continuing to meet the housing and related
needs in the community remains a priority and the Pennaf plans to bring 375 new units into management
over the next 5 years.
Culture
Our culture is one of hard work and success – we aim high and achieve great things for our customers,
whether they are colleagues or residents. Providing the very best service for our customers is at the
heart of everything that we do and in order to maintain our success it is vital that we continue to attract,
invest in and retain the very best staff.
Our Staff
The Group employs over 650 staff who contribute to our success and are recognised as one of our
greatest assets. Pennaf has been accredited with the Investors in People Gold standard and rated
highly in the Best Companies Index for 2015. The Group has also been listed as one of the Sunday
Times Top 100 Companies to Work For amongst ‘Not for Profit’ organisations across the whole of the
UK.
The organisation’s planned growth, primarily as a result of the development programme, will increase the
head count from 655 persons currently to 846 persons by March 2017. These staff numbers exclude
fixed term contracts, work placements, apprenticeships etc.
Equality and Diversity
As an employer of choice, we aim to recruit, train and retain top people. Our commitment to equality and
diversity helps us to create a work environment where the skills and abilities of our staff will flourish. We
are proud to have been awarded the Positive About Disability Award demonstrating our continuing
commitment to good policies and practices regarding the employment of staff with disabilities.
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Our Vision
Primary Purpose
The Group’s agreed Primary Purpose is:
“Opening Doors - Enhancing Lives”
Core Principles
Our five Core Principles continue to underpin all our operations, committing our staff and Board
Members to undertake their duties within this framework. These are:
Integrity – Honesty and trust in all that we do
Care – Looking after yourself, others and communities
Accountable – Taking responsibility for all our actions
Respect – Respect yourself and others
Equality – Accepting differences and treating everyone fairly
Corporate Objectives
Business priorities are categorised under two overarching ‘themed outcomes’:
We provide homes and services people want and are satisfied with
√ We develop homes to meet identified needs in the community.
√ Residents are satisfied that their homes are maintained to appropriate standards.
√ Residents are satisfied with the services we deliver.
We are financially viable and effectively governed
√ We are effectively governed,
√ The Group’s finances are managed effectively efficiently, within regulatory constraints and applied to
agreed aims and objectives.
Implementation
The Group Business Plan continues to build upon the work carried out by the Group to date and further
develops our activities, enabling the Group to meet diverse needs in the community. There are five key
areas of focus in this regard:-
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√ Building new homes
√ Addressing digital inclusion
√ Social enterprise community development
√ Exploring strategic partnerships to better meet our aims
√ Improving resident and leaseholder satisfaction.
In meeting the objectives of the Business Plan, the Group maintains its commitment to continued
development of staff and Board Members and continually aims to improve its overall performance.
Underlying all the Group’s activities lies an on-going commitment to place residents at the centre of our
activities, providing them with a variety of mechanisms through which they can engaged with the Group
and thereby influence our activities and service delivery. Our focus on ‘Outcomes’ is continually
developed further with the involvement of residents via a variety of consultative events and in the
monitoring of outcomes.
The Pennaf Housing Group has always strived to provide good quality responsive services to meet the
needs of its current and future customers. Achievement of the objectives contained with the Business
Plan will enable the Group to continue to meet these aims.
Service Delivery
The Group’s Core Principles are also reflected in our ‘Customer Quality Standards’:
Always:
√
Greet customers in a friendly and professional manner
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Treat every customer as an individual
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Take every opportunity to build rapport and empathise with the customer, as appropriate
√
Use positive language and focus on providing a solution
√
In written communication be clear and concise – avoid jargon
√
Listen carefully to what customers say, being alert to their comments and frustrations, and ask
appropriate questions to clarify understanding
√
Take ownership of the situation and above all, do what you say you will do
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Do things right first time
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Be honest about what can be delivered
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Respond to customer enquiries and complete tasks quickly in line with local service standards
Page 8
Group Structure
As portrayed within the Group’s corporate identity, Pennaf provides a nucleus for the Group, with each
entity having its own unique individual identity and role, whilst at the same time benefitting from the
mutual support of other Group members.
Pennaf is a Registered Social Landlord and serves as an umbrella organisation for
subsidiaries, offering a range of high quality corporate services to each of the Group
Members.
Clwyd Alyn Housing Association is a Registered Social Landlord and a charitable
subsidiary of Pennaf. The Association manages the Group’s resident services functions,
including general needs accommodation, supported living schemes, care homes, extra
care schemes, housing with care and support and a wide variety of home ownership
options.
Tŷ Glas Housing Society is a Registered Social Landlord and a charitable subsidiary of
Pennaf. As from April 2015, the role of Tŷ Glas has changed significantly as the Society
has started to develop and manage its own housing. The Group’s social enterprise
development continues to expand within Tŷ Glas and the Society has started trading as
PenCartref, offering advice and practical assistance to people needing repairs,
improvements or adaptations to their homes.
Offa Limited is a non-charitable subsidiary of Pennaf and has been set up as a dedicated
private Lettings and Property Management Agency, offering a full range of lettings and
property management services to landlords. Offa works closely with Local Authority
partners to bring empty homes back into use. It also provides a useful source of move-on
accommodation for clients able to progress to independent living from supported living
accommodation. Offa currently manages 178 privately owned residential rental properties
and 41 market rent homes for Clwyd Alyn.
Tir Tai is a subsidiary of Pennaf, established as an unregistered company limited by
guarantee. Tir Tai undertakes all of the design and build development work for the Group.
The employing organisation, normally Clwyd Alyn, contracts with Tir Tai to procure its new
-build housing schemes and Tir Tai then contracts with the various development
consultants, ie. architects, employer’s agents etc., and the contractor to undertake
development work.
PenAlyn has been established to deliver quality, responsive and efficient maintenance
services across the Group. This in turn helps to improve service delivery, leads to
increased customer satisfaction and reduced maintenance costs, together with helping to
realise efficiencies through rationalisation of asset management and maintenance
PenElwy has been established to provide an extensive range of day -to-day repairs
and maintenance services externally for leaseholders and all types of domestic and
commercial properties outside the ownership of the Group.
Page 9
Meet our Group Chief Executive and Corporate Directors
Our Corporate Management Team is responsible for
implementing and directing the Group’s Vision.
The Group Chief Executive, Deputy Group Chief
Executive and Corporate Directors comprise the
Management Team and they meet monthly to plan,
organise, direct and review operations.
Graham Worthington – Group Chief Executive
Graham has been employed in Housing for over 35 years, and has a strong personal commitment to
the provision of Social Housing to meet different needs.
During his career he has been involved in all aspects of Housing and has worked in both England and
Wales. Graham has served on numerous Management Boards for different organisations during his
career, and has been involved in the development of a variety of different new initiatives to meet
differing housing needs.
Trevor Henderson – Deputy Group Chief Executive
Trevor joined the Group in 1999 following his previous appointment as Finance Director of the
international relief and development charity Concern Universal, where he also worked with partner
agencies advising on Finance, Information Systems and Governance matters.
Prior to this Trevor gained experience in a large diverse RSL as Assistant Finance Director of Hyde
HA.
Other roles include finance and audit in the Public and Education sectors.
David Lewis – Corporate Director Asset Management Services
David has 24 years social housing experience, encompassing service delivery through to a client
management role. He started his career with Group member Clwyd Alyn Housing Association in 1991
as an apprentice Plumbing & Heating Engineer. After serving his time, David joined the Maintenance
Department as a Technical Officer looking after Reactive Maintenance for the Association. Upon
completing his HNC in Building Surveying, he became Area Contracts Officer, a role which he later
adopted for the Group as a whole when he became Maintenance Co-ordinator – Contracts. After
graduating from John Moore’s Liverpool University in 2006, David became Assistant Maintenance
Manager before being appointed Head of Maintenance in 2012.
In April 2015, David was appointed to the role of Corporate Director Asset Management Services.
Page 10
Meet Our Honorary President and
Group Board Members
Mrs Eurwen Edwards OBE, BEM - Honorary President
Mrs Edwards is a founder Member of Clwyd Alyn and became President of the Group in
2007. Formerly a Clwyd WRVS County Organiser and President of the Clwyd Disability
Association. Mrs Edwards is also Vice-Chair of Wales Council for Voluntary Action,
President and Trustee of Denbighshire Voluntary Services Council, Executive Member
of Care and Repair Cymru, Chair of Clwyd Community Chest, Member of North Wales
Credit Union and Vice-Chair of North Wales Resources Centre
Mr Mike Hornsby, Chair, Pennaf
Joined the Boards of PenAlyn and PenElwy in September 2012 and became Chair of
Pennaf Board of Management in September 2015. Mr Hornsby has 25 years’
experience in providing professional Quantity Surveying services and has been a
director in private practice for over 15 years, his experience is in predominately
working with Housing Associations, Local Authorities and grant schemes. Mr Hornsby
is a Chartered Quantity Surveyor and a Registered Member of the Association for
Project Safety. Mr Hornsby has experience in running a business as a director, and in
providing professional services in the Housing Association sector, including acting as
Employer’s Agent, Procurement advice and Reports, HA Briefs, CDMC Services, Risk
Management and Presentations.
Dr Sarah Horrocks, Chair, Clwyd Alyn
Dr Horrocks was co-opted onto the Clwyd Alyn Housing Association Board of
Management in June 2011 and was appointed Chair in July 2013. She also sits on the
Pennaf and Tŷ Glas Housing Society, Offa & Tir Tai Boards of Management. Dr
Horrocks is a retired Consultant Community Paediatrician with Betsi Cadwaladr
University Health Board. During her career Dr Horrocks had particular responsibilities for
children with disabilities and took a lead in children protection and safeguarding children.
Mr Glyn Jones, Chair, PenAlyn and PenElwy
Mr Jones Joined the Clwyd Alyn Board of Management in October 2001. He was
appointed Chair of PenAlyn and PenElwy in October 2012. He also sits on the Pennaf,
Offa and Tir Tai Boards of Management. Mr Jones was previously a Bank Manager with
HSBC, with over 40 years’ experience in the private and business sector. A past
Chairman of the League of Friends of Ysbyty Glan Clwyd and previous Treasurer of the
North Wales Methodist Churches, Mr Jones also holds office in various other charitable
organisations.
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Dr Angela Holdsworth, Chair, Tir Tai and Offa
Dr Holdsworth joined the Clwyd Alyn Board of Management in November 2005 and the
Pennaf Board of Management in 2007. In July 2010 she was appointed to the Offa Ltd
and Tir Tai Ltd Boards of Management in July 2010 and currently Chairs both of these
subsidiaries. Dr Holdsworth is a Chartered Chemist with an Honours Degree in
Chemistry and a PhD in Polymer Science. She is also a qualified project manager and a
Fellow of the Institute of Directors.
Mrs Judy Owen, Chair, Tŷ Glas Housing Society
Mrs Owen Joined the Boards of Management of Clwyd Alyn Housing Association and Tŷ
Glas Housing Society in June 2007. Judy Owen is a retired Personnel Professional with
over 20 years’ experience working in Human Resource Management covering education,
industry, local government and social care. She is a Chartered Fellow of the Chartered
Institute of Personnel and Development, and has previously served as an Executive
Board Member for a Registered Charity.
Mrs Sara Mogel, OBE, Board Member
Sara Mogel joined the Clwyd Alyn Housing Association Board of Management in
January 2015. Sara is an education adviser, a Board Member of a partnership
delivering supported housing services to the single homeless, a member of the
standards committee of a large awarding body and an assessor for national awards
for colleges. She is a fellow of the Royal Society of Arts, a member of the Leaders’
Club and a member of the Worshipful Company of Educators. Sara was awarded an
OBE for services to vocational education in January 2014. Prior to March 2013 Sara
was a college principle for 12 years.
Mr Roger Waters, Board Member
Mr Waters joined the Pennaf Board of Management in October 2004 and served as
Chair from July 2007 to July 2010 whereupon he was appointed Chair of Clwyd Alyn
Housing Association; re-appointed Chair of Pennaf in July 2011. Mr Waters is a retired
Chartered Surveyor with 22 years practice in the public sector and 16 years with the
Country Landowner and Business Association in Wales. He is a past Chairman of North
Wales Royal Institute of Chartered Surveyors and a Governor of the Welsh Institute of
Rural Studies, University of Wales
Mr Dafydd Ifans, Board Member
Joined the Boards of Clwyd Alyn Housing Association and Tŷ Glas Housing Society in
January 2009. Mr Ifans also sits on the Pennaf, Offa and Tir Tai Boards of Management.
Dafydd Ifans is a professionally qualified social worker who has held various senior
managerial posts within Local Authorities, a non-Departmental Public Body and within
the Welsh Government.
Page 12
Mr Derek Holmes, Board Member
Mr Holmes joined the Clwyd Alyn Board of Management in January 2009. A retired
mental health official and former textile and furniture manager and special needs teacher,
he previously served as a local Councillor in Abergele, a health watchdog in East
Lancashire and North Wales, and a housing association Vice-Chairman and mental
health trust Governor in Lancashire and is also a member of a global networking group of
health and medical writers.
Mrs Louisa Diamond, Board Member
Co-opted onto the Clwyd Alyn Housing Association Board of Management in November
2010 and the Tŷ Glas Board of Management in July 2013, Mrs Diamond is also a
member of Clwyd Alyn’s ‘award winning’ Quality Partners - ‘Residents Inspecting
Landlord Services’. Formerly a local authorities Special Care Instructor supporting the
needs of profoundly disabled adults. During her career she also supported vulnerable
adults with either mental health or learning difficulties. She has a special interest in
advocating and empowering vulnerable adults.
Mr Mike Soffe, Board Member
Mr Soffe joined the PenAlyn and PenElwy Boards of Management in November 2012.
He has a degree in Quantity Surveying and has worked in the construction industry
since 1988. Mr Soffe’s experience includes new build and refurbishment and his market
sector experience spans both the private and public sectors. Mr Soffe led the cost
management team to deliver the £750m Liverpool One project for Grosvenor and is a
very experienced team and project leader, who specialises in affordable housing
development and private finance. Mr Soffe is a Divisional Director at AA Projects and
leads their cost management service across Merseyside, North Wales and Cheshire.
Mrs Eirwen Godden, Board Member
Mrs Godden joined the Clwyd Alyn Housing Association Board of Management in
June 2011 and became Vice-Chair in July 2013. She has more than 20 years of
experience of working within local government. Mrs Godden has also worked in
further education and the NHS. Latterly, Mrs Godden has worked within the voluntary
sector, where she served as Chief Officer of Denbighshire Voluntary Services Council
for 12 years.
Page 13
Mr Stephen Porter, Board Member
Stephen joined the Clwyd Alyn Board as a Co-Opted Member in 2015. He has
enjoyed a long and successful career in Social Housing, spanning a period of 41
years. For 22 years, until 2013 when he retired, he was Chief Executive of what
became a major Housing Association based in the North West of England.
Mr Peter Lewis, Board Member
Mr Lewis was co-opted onto the Clwyd Alyn Housing Association Board of
Management in January 2015. He is a qualified accountant who has extensive
experience gained in both the Public and Private sectors. Mr Lewis is currently Chair
of the North Wales Members network of the Association of Chartered Certified
Accountants and works as Head of Finance for the NHS Wales Shared Services
Partnership based in St Asaph.
Mr Frazer Jones, Board Member
Mr Jones joined the Tŷ Glas Board of Management in January 2015. He retired from
the North Wales Police in 2013 as a Chief Superintendent having served with the
Force for 30 years in a range of operational and strategic roles.
Mr Paul Robinson, Board Member
Mr Robinson was co-opted to the Tŷ Glas Board of Management in January 2015.
He is an experienced Regulation and Policy manager with extensive knowledge
gained in the fields of governance, regulation, compliance, customer engagement,
policy development and marketing initiatives. Mr Robinson has over 20 years
strategic management experience in both Local Authority and not for profit
organisations, working alongside Chief Executive and senior teams. He has helped
to both establish and develop organisations at times of significant change, always
with an eye, as Company Secretary, on robust governance and ensuring regulatory
standards are achieved.
Page 14
Mr Harold Martin, Board Member
Mr Martin joined the Clwyd Alyn Board of Management as a tenant representative in
June 2014. He is a former lecturer in economics and marketing. He has an active
involvement in community development and regeneration. Currently involved with
projects in West Rhyl, Director of a local media company, Mr Martin has had Board
experience with several commercial and media companies throughout North Wales.
Mr Jeremy Poole, Board Member
Mr Pool joined the Boards of PenAlyn and PenElwy in January 2015. Mr Poole is a
Science and Business Administration Graduate with 40 years Board and Senior
Management experience in the Healthcare sector. He now focuses on advisory,
mentoring and non-executive roles.
Page 15
Corporate Management Team and
Associated Functions
Page 16
Director of Human Resources Job Description
Title:
Director of Human Resources
Company:
Pennaf Limited
Section:
Human Resources
Responsible to:
Deputy Group Chief Executive
Qualifications:
Professional Membership of Chartered Institute of Personnel and Development
Salary:
£57,168 pa
Responsible for:
Human Resources Staff
1
Job Purpose
1.1
To be responsible for the development, implementation and effective management of the
Group’s Human Resources (HR) services, ensuring the highest standards of integrity and
professionalism to enable the Group to meet its corporate objectives and strategic intent,
ensuring all services and related strategies, policies, procedures etc. are efficient, fit for
purpose and cost effective. All related risks to be identified and managed.
Duties and Responsibilities
2
General Duties
2.1
To develop / update, implement and monitor the Group’s HR related strategies, policies and
procedures and ensure they support the Group’s Business Plan, reflect good practice, comply
with legislative and regulatory requirements (Welsh Government and other), and minimise
potential for errors, irregularities and / or claims.
2.2
To be responsible to the Corporate Team for the leadership, development and management of
the Group’s Human Resources services, ensuring the services support the Group achieving
its objectives. Such services to include Organisational Development, Recruitment, Learning &
Development, Health & Safety, Reward & Recognition and Employee Relations.
2.3
To ensure that services are fit for purpose, efficient, cost effective, customer focussed and are
delivered in accordance with strategies, policies and procedures agreed by the respective
Group Boards of Management.
2.4
To advise the Group on Human Resource related matters and be responsible for the setting /
proposing targets, proactively monitoring and production of regular internal reports on Human
Resources activities, along with preparation and presentation of relevant Board/Committee
reports.
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Director of Human Resources Job Description
2.5
To manage, motivate and co-ordinate staffing to optimise the use of resources and to promote
functional and corporate objectives. Be responsible for staffing issues including recruitment,
Performance Development Reviews, identifying and prioritising training requirements and
implementing disciplinary procedures when required.
2.6
To establish and maintain effective working relationships within the Group and with external
statutory housing bodies, consultants, suppliers and other organisations and individuals,
representing the Group on external partnership bodies, working Groups and meetings as
directed by the Corporate Team.
2. 7 To prepare the HR functional budgets and to monitor performance against budget ensuring
that the Team operates within budget.
2.8
To be responsible for contributing to corporate strategic priorities and then ensuring HR policy,
practice and services supports their achievement.
2.9
To ensure that risks are effectively identified, mitigated against and reported on, including
maintaining an up to date functional Disaster Recovery Plan.
2.10 To be responsible for monitoring HR performance against approved / appropriate performance
indicators and co-ordination of appropriate interventions to continually improve performance.
Specific Functional Duties
2.11 To manage the development of, and the communication of any changes to terms and
conditions of employment/HR Policies: including the annual Staff Handbook review; individual
consultation; development and preparation of appropriate supporting documentation;
dissemination of changes throughout the Group; as well as maintaining an up-to-date and
accurate Staff and Managers’ Resources section on the Group’s Intranet and Internet.
2.12 To manage and ensure the overall provision of an effective employee relations service across
the Group, including providing advice, guidance and solutions on all Employee Relations
matters.
2.13 To lead and support the Group’s Joint Consultative Committee. Including agenda planning
and advising/ producing reports as appropriate relevant on Human Resource and Health &
Safety issues reported to the Committee.
2.14 To lead on, and manage, the Group’s employee engagement surveys, analysing the results
and agreeing actions with key stakeholders.
2.15 To manage the contract with the Group’s external Occupational Health providers, and
maintain and ensure that the appropriate service standards are maintained.
2.16 To advise on, manage and ensure the overall provision of an effective recruitment and
selection service (for permanent and temporary staff), including ensuring the identification of
appropriate resourcing solutions and subsequent sourcing and contractual options.
Page 18
Director of Human Resources Job Description
2.17 To be the lead signatory for the Disclosure and Barring Service, and ensuring that all
appropriate documents are accurately provided and completed, relevant procedures complied
with and adequate cover arrangements for requesting checks and processing responses.
2.18 To manage the Group’s Recruitment Plan, to ensure the Group’s five year establishment plan
is regularly updated and delivered in a timely and effective manner, ensuring the team is
making full use of best practice selection methodologies
2.19 To identify, develop and implement appropriate learning and development interventions within
the HR Strategy which support the Group’s objectives as identified within the Group’s
Business Plan.
2.20 To plan, arrange and manage Staff Conferences/Roadshows, negotiating best value in terms
of venue, trainers etc.
2.21 To co-ordinate and drive the Group’s activities in relation to the Investors in People Standard.
2.22 To ensure that the annual Personal Development Review process is effectively managed and
activities completed within the appropriate timescales.
2.23 To co-ordinate activities related to the Group Job Evaluation scheme ensuring effectiveness
and probity of procedures.
2.24 To be responsible for the co-ordination of the leasing of Company vehicles in accordance with
the Group’s policy.
2.25 To co-ordinate and manage all reward and recognition activities, including any salary and
terms and conditions reviews, ensuring effectiveness and probity of procedures, and accurate
and timely information to the payroll team. The annual review of spot salaries will be lead by
the Group Chief Executive.
2.26 To lead on, develop, co-ordinate and monitor the implementation of the Group’s Health and
Safety policies and procedures, advising the Group accordingly.
2.27 To source and manage the Group’s Health and Safety management contract/s in conjunction
with other lead officers where relevant, ensuring compliance and performance.
2.28 To lead and support the Group Health & Safety Committee. Including agenda planning and
advising/ producing reports as appropriate relevant on Health & Safety issues reported to the
Committee.
2.29 To lead on the implementation of the Group’s Welsh Language scheme with regard to
increasing the Group’s capacity to deliver services in Welsh. Includes Welsh Language
training, monitoring the number of Welsh speakers, liaising with Managers to increase Welsh
speakers and targeting interventions as appropriate.
Page 19
Director of Human Resources Job Description
3
4
5.
Use of Technology
3.1
To ensure the effective development of the Group’s computerised HR Information System to
maximise the efficiency and automation of processes, accuracy of records and user buy in and
support.
3.2
To ensure the HR Team maintains an up to date and accurate central database of staff related
information.
3.3
Ability to use the Group’s IT systems, such as its Performance Management software
(currently Covalent), email, MS Office, and the computerised HR system (currently I-Trent).
Unsocial Conditions/Special Circumstances
4.1
A flexible approach to the role is required which may include occasional evening and weekend
working.
4.2
To keep up-to-date with developments in the relevant fields of work through attendance on
courses, seminars and conferences, as appropriate.
Group Corporate Objectives
5.1
To provide and actively promote excellent Customer Service for both internal and external
service users and stakeholders, ensuring the customer experience is a positive one.
5.2
To be responsible for the application of Health & Safety practices within daily working practices
sharing a common responsibility for Health & Safety across the Group.
5.3
To comply with the Group’s Risk Management Strategy, identifying and mitigating against risk.
5.4
To be responsible for the application of Equality and Diversity practices in accordance with
Group policy and procedures within daily operations.
5.5
To comply with Standing Orders, Group Policy and Procedures and to make know to Line
Managers any areas which are not adequately covered.
5.6
To perform any other reasonable task as determined by the Deputy Group Chief Executive,
Group Chief Executive or Board of Management.
Page 20
Director of Human Resources
Person Specification
Skills
Required
Criteria
Attainments;  Professional Membership of the Chartered Institute of
Education;
Personnel and Development.
Training; Job  Experience within a generalist role providing advice and
Experience
guidance at senior level contributing to the development,
implementation and evaluation of value adding strategies
policies and practices.
 Strong working knowledge of employment law issues and
the ability to apply these to a variety of situations using a
pragmatic and common sense approach.
 The ability to negotiate effectively both individually and in
a group situation, handling complex and difficult
situations with thought and confidence.
 The ability to lead and motivate team members.
General
Intelligence
 Excellent communication and interpersonal skills both
written and oral.
 Knowledge and Experience of Computerised Personnel
Systems.
 Proficient in the use of Microsoft Office software (mainly
Word and PowerPoint).
 Methodical and attention to detail.
 Commitment to quality and customer care.
 Able to problem solve both operational and strategic
issues through a pragmatic and commercially sound
approach.
Special
Aptitudes
 Personal drive and motivation.
 Ability to successfully manage competing priorities/
projects and work to tight deadlines in a rapidly changing
environment, planning, generating and adapting solutions
accordingly.
 The ability to speak Welsh.
 Driver/full licence (if disability precludes, will address at
offer stage).
 Personal resilience and ability to make sensible,
intelligent decisions in difficult and deadline driven
situations.
How
identified
A - Application
I - Interview
Rank
E - Essential
D - Desirable
A/I
E
A/I
E
I
E
A/I
A/I
E
E
A/I
E
I
D
A/I
A/I
A/I
E
E
E
A/I
E
I
E
A/I
A/I
E
D
A/I
D
A/I
E
Page 21
Director of Human Resources
Competencies
Competency
Formulating
Strategies and
Concepts
Criteria/Behaviour
 Works strategically to realise organisational goals.
 Sets and develops strategies.
 Identifies and develops positive and compelling visions of the organisation’s
future.
Leading and
Supervising
 Provides others with a clear direction.
 Motivates and empowers others.
 Provides others with relevant development opportunities and coaching.
Creating and
Innovating
 Produces new ideas, approaches or insights.
 Seeks opportunities for organisational improvement.
 .Devises effective change initiatives.
Deciding and
Initiating Action
Relating and
Networking
Persuading and
Influencing
Presenting and
Communicating
Information
Learning and
Researching
 Makes prompt, clear decisions involving tough choices or considered risks.
 Takes responsibility for actions, projects and people.
 Takes initiative, acts with confidence and works under own direction.
 Establishes good relationships with customers and staff.
 Builds wide and effective network of contacts inside and outside the
organisation.
 Relates well to people at all levels.
 Manages conflict.
 Gains clear agreement and commitment from others by persuading, convincing
and negotiating.





Expresses opinions, information and key points of an argument clearly.
Makes presentations and speaks with skill and confidence.
Effectively writes and presents Board reports.
Ability to advise, draft, implement policies and procedures.
Responds quickly to the needs of an audience and to their reactions and
feedback.
 Projects credibility.
 Gathers comprehensive information to support decision making.
 Demonstrates a rapid understanding of newly presented information.
 Encourages an organisational learning approach (ie learns from successes and
failures and seeks staff and customer feedback)
Page 22
Terms and Conditions of Employment
Salary
Spot salary subject to annual review in March by the Board.
Currently £57,168 per annum
Hours
The standard working week for the Group is 37 hours – 7.24 per day.
It is reasonable to assume that will exceeded on occasions due to the nature of the
post.
TOIL
Time Off in Lieu is allowed subject to the business needs for hours worked outside
core times.
Flexi Leave
The Group operates a flexi time system based upon a 4 weekly cycle which allows
individuals to take up to 9 flexi days leave per annum subject to the needs of the
business.
Holidays
28 working days per annum, plus Bank Holidays.
An additional 1 day leave is obtained upon completion of 10, 15 and 20 years
service.
Car Allowance
The post holder has the option of a leased vehicle or a cash alternative.
The monthly allowances are:
Lease vehicle
Cash Allowance
£499.00 per month
£625.00 per month
Vehicles provided must comply with the Group’s Car Policy.
Pension
The post holder has the option to join the Defined Contribution Social Housing
Pension Scheme. The Employee contribution is a minimum of 3% of salary, up to a
maximum of 8% of salary. The Group will match the Employee contribution.
Relocation
Allowance
The Group will pay reasonable relocation costs for individuals moving to take up
employment with the Group who live more than 80 miles from their place of work.
To be agreed with the Group Chief Executive up to HRMC limits.
For individuals who initially prefer to take lodgings a reasonable lodgings allowance
may be agreed with the Group Chief Executive for a period of up to 6 months.
Page 23
Director of Human Resources Advert
Page 24
Key Dates and Selection Process
Activity
Closing Date for all Applications
First Interviews:
Timetable
Tuesday, 26 May – 12 noon
Tuesday, 9 June
NB: All interviews will take place at the Pennaf Housing
Group Head Office at 72 Ffordd William Morgan, St Asaph
Business Park, St Asaph, LL17 0JD
Final Interviews & Assessment:
Thursday, 18 June
Page 25