A New
Online Application
for Admission
Intuitive and streamlined student experience
On demand helpdesk and community support
Enhanced security and privacy
Advanced reporting and administration
FREE for colleges
The new online gateway to the
California Community Colleges
a project of the
California Community Colleges
Chancellor’s Office
Student Success
Begins with the
New CCCApply
The new CCCApply online application is faster,
friendlier, and more secure than ever before...
and it’s now available for FREE to colleges.
Redesigned for success, on demand helpdesk
and community support are available to the
student while they apply.
Benefits to Admissions & Records include:
• Significant cost savings
• Eliminates duplicate records
• Customized, drag-and-drop reports
• Automated reports sent right to your Inbox
• CCCHelp knowledgebase reduces A&R
support demands, allowing students to find
answers to common questions themselves
• Powerful administration controls
Benefits to Students include:
• Streamlined, user-friendly interface
• Superior support services from ACS/Xerox
• A new OpenCCC student account
provides access to systemwide services and
technology applications.
“This new application to college, owned and
operated by the CCC and governed by the
CCCApply Steering Committee, represents
our commitment to excellence in admissions
technology and improved services for our
students and colleges.”
Arleen Elseroad
Chair, CCCApply Steering Committee
Dean of Enrollment Services
Irvine Valley College
CCCApply | www.cccapply.org
New CCCApply FREE
for Colleges!
The CCC Chancellor’s Office is pleased to announce
that beginning in FY 2013-14, all costs for the
development, maintenance, hosting, and support of
the NEW version of CCCApply, including the Online
BOG Fee Waiver Application and International Student
Application, will be centrally provided for all California
Community Colleges.
•Standard
Application with
Spanish
•BOG Fee Waiver**
•International
Application**
FREE!
No cost to colleges!
**Expected release 2013-2014.
See all the cost-saving benefits of the new CCCApply at
www.cccapplyproject.org/upgrade
Superior Telephone Support in
30 seconds or less ...
CCCApply has partnered with ACS/Xerox to provide
world-class call center services and technical support.
•80% of calls answered in 30 seconds or less;
•85% first call resolution;
•95% customer satisfaction;
•Increased student communications;
•Referrals back to Admissions;
•Less demand on college’s helpdesk.
CCCHelp.info Online
Community-Based Support
Streamlined, Student-Friendly Interface
Tab Based Navigation
Intuitive page tabs and
completion indicators
make it easy to navigate
the application.
Streamlined Conditional Questioning
Students only see the questions they have to answer.
Spanish / English Help
Lightning Fast School Finder
Progressive search technology vastly improves finding
the right school and reduces hand entry.
OpenCCC
CCC Report Center
The CCC Report Center allows staff to easily build
reports, dashboards, and perform analysis via a highly
interactive Web-based environment.
• Easily build ad hoc reports or run stored reports to
find individual student applications or summarize
application data.
• Build multi-report dashboards with data for
executive leadership.
• Centrally store, secure, and distribute reports and
dashboards.
• Convenient access for researchers to CCCApply
pre-enrollment data.
OpenCCC is the CCC federated identity initiative. Within
OpenCCC each student is assigned a unique ID called the
CCCID, which is passed to the college within the application
data. Colleges can use the CCCID to eliminate duplicate
records and CCCCO and colleges can use the CCCID to
tie “swirling” student’s data together. OpenCCC allows
students to access Web-based technology applications
across the System via one common, single sign-on account.
OpenCCC is:
Private
Secure
Convenient
Easy to manage
OpenCCC operates within the InCommon Federation
along with CSUConnect (California State University),
UCTrust (University of California), institutions, government
entities, and companies across the US.
CCCApply | www.cccapply.org
Vastly Improved Student Service
On-demand Telephone Help Desk and Easy
Password Recovery
Community Based Student Support
By answering in 30 seconds or less, telephone based support and self service account recovery removes
frustration and helps students reuse existing accounts eliminating duplicate records to colleges.
A self service community knowledge base that addresses common questions in areas such as Admissions,
Financial aid, Transfer, etc. reduces phone calls to A&R and other college departments. Also promotes
dialogue about problems which facilitates continuous improvements in CCCApply and other systems.
A Streamlined Application Process
Tabbed Interface
Conditional questioning
Search as You Type School Finder
OpenCCC Account Data Integration
Final Review
Built in Help for English and
Spanish Speakers
Social Security Number Encouragement
Intuitive page tabs promote easy navigation between pages of the application.
For students, the application seems far more manageable as they are only presented with questions they
need to answer.
A lightning fast High School & College Finder greatly increases accuracy in providing the college with viable
school codes and reduces hand entry of schools.
Students need only verify their personal account information and it is automatically included into their
application. This reduces errors and tedium in reentry.
Students now review their application data just before submitting helping to identify any errors.
Field level Hover Help (tool tips) is available in both English and Spanish, better informing students about
what information they should provide.
Students are messaged about the importance, and encouraged in different areas of the account setup
and application, to provide their SSN which greatly assists the college in managing students records and
facilitating financial aid.
Enhanced Privacy and Security
Federated Identity
Encryption of Data at Rest
Encrypted Data Transport
Enhanced Security Questions
Security for Public Computers
Digital Signatures
Staff uses their own college account to authenticate into CCCApply. In this way if staff leaves, access to
CCCApply is shut down with their college account deactivation. This eliminates forgotten accounts that
create FERPA issues.
Student Personally Identifiable Information (PII) is stored in a hardened data center with 24/7 threat
monitoring and security audit. Sensitive data such as SSN’s is encrypted at rest.
Only secure web services that incorporate financial industry level security are used to send and receive
sensitive student data.
Well crafted security questions for each OpenCCC account increases the chances that students can recover
their account if they have forgotten their password.
Account timeouts now help protect users that forget to sign out. In addition a PIN question will be used to
re-verify users before sensitive activities such as printing an application.
Each submitted application is digitally signed with public key encryption ensuring data integrity and
attribution to one student.
College Benefits
Significant Cost Savings
The CCC Report Center
Matching Data Downloads
Owned, operated, and governed by the CCC
The CCC Chancellor’s Office is pleased to announce that beginning in FY 2013-14, all costs for the
development, maintenance, hosting, and support of the NEW version of CCCApply, including the Online
BOG Fee Waiver Application and International Student Application, will be centrally provided for all
California Community Colleges.
Easy and powerful reporting and dashboards for A/R and Researchers allows staff to easily build ad-hoc
reports, dashboards, and perform analysis via a highly interactive Web-based environment. Common
reports may be scheduled to automatically run and be delivered via email to save time.
The new CCCApply will deliver nearly the same file format in the same directory streamlining integration
for college IT.
Because CCCApply is now owned by the California Community Colleges Chancellors Office, operated by the
CCC Technology Center, and governed by the CCCApply Steering Committee, we guarantee that colleges and
students will see a significant increase in service and response.
Upgrade to the New CCCApply Application Today!
Contact your CCCApply Program Representative at (530) 712-3705 or send an email to [email protected].