OKLAHOMA STATE UNIVERSITY SPEARS SCHOOL OF BUSINESS PRESENTS Professional Development Seminars TULSA S U M M E R PR O G R A M S 20 15 Professional Image: Position Yourself for Success Thurs, May 28, 2015 9 a.m.–noon Dr. Andrew Urich OSU Department of Management Dr. Lee Manzer OSU Department of Marketing The Power of Influence Thurs, May 28, 2015 1 p.m.–4 p.m. Profitable relationships are the key to any successful enterprise. You will develop the skills necessary to establish and maintain a productive working relationship with both outside clients and individuals within your organization by the end of this program. In this seminar, participants will enhance their awareness of the principles and techniques of establishing and Enhancing Service: maintaining good customer relations. We will focus on Creating A Practical the identification of both organizational and customer Customer Focus barriers to good public relations, causes of these barriers Tues, June 23, 2015 and techniques for reconciling difficult situations and 9 a.m.–noon preventing their recurrence. From Traditionals To Generation Z: Leading Generations At Work Dr. Ken Eastman Tues, July 14, 2015 Dean, OSU Spears 9 a.m.–noon School of Business The Manager As Conflict Resolver Dr. Raj Basu OSU Department of Management Great products and ideas don’t sell themselves—they need marketing. And so does every businessperson. This session is about managing your image, and how you are perceived by others. We will work on your personal marketing strategy by developing your own personal brand. Tues, July 14, 2015 1 p.m.–4:00 p.m. In this seminar, participants will examine how the different life experiences of Traditionals, Baby Boomers, Generation X, Millennials, and Generation Z create challenges in communicating and collaborating within a business environment and how to bridge the generational divide. This seminar will help managers apply a variety of conflict resolution skills to the everyday situations they face in their work. Participants will be exposed to a spectrum of dispute resolution options through case studies and exercises and have the opportunity to practice these skills. OKLAHOMA STATE UNIVERSITY MANAGEMENT AND PROFESSIONAL DEVELOPMENT SEMINARS Summer Programs 2015 Seminars offered in Tulsa by the Spears School of Business REGISTRATION Please register me for the following session(s) Professional Image: Position Yourself For Success / Andrew L. Urich, J.D., Associate Professor of Management and Director of Student Development, Eastin Center for Talent Development May 28, 9 a.m.–noon The Power Of Influence / Andrew L. Urich, J.D., Associate Professor of Management and Director of Student Development, Eastin Center for Talent Development May 28, 1–4 p.m. Enhancing Service: Creating A Practical Customer Focus / Lee Manzer, Ph.D., Professor of Marketing June 23, 9 a.m.–noon From Traditionals To Generation Z: Leading Generations At Work / Ken Eastman, Ph.D., Dean and Norman and Suzanne Chair for Excellence in Business Administration and Richard W. Poole Professorship for Excellence July 14, 9 a.m.–noon The Manager As Conflict Resolver / Raj Basu, Ph.D., Vice President of Academic Affairs, OSU-Tulsa and Associate Professor of Management July 14, 1–4 p.m. OSU-Tulsa, 700 N. Greenwood Ave, Tulsa, OK: Room 140 and 155 PROGRAM FEE: $225 per session or $200 if 3 or more people from the same company register. The seminars will be held in Tulsa and include instruction, materials, and refreshments. NAME (DR. / MR. / M S.) TITLE ADDRES S COMPANY / AFFILIATION CIT Y / STATE / ZIP OFFICE PHONE / EMAIL REGISTER ONLINE AT WWW.CEPD.OKSTATE.EDU OR CALL 866-678-3933 TOTAL $ METHOD OF PAYMENT VISA MASTER CARD CHECK CARD NUMBER If paying by credit card, fax registration form to 405-744-6143 Make check payable to CHECK (ENCLOSED) Oklahoma State University and mail with registration form to: E XPIR ATION DATE SECURIT Y CODE Center for Executive and Professional Development Please send me more information about these programs and other seminars offered by the Center for Executive and Professional Development. Spears School of Business 2 15 B u s i n e s s B u i l d i n g O k l a h o m a S t a te U n i ve r s i t y S t i l l w a te r O K 74 078 - 4 0 11 Oklahoma State University, in compliance with Title VI and VII of the Civil Rights Act of 1964, Executive Order 11246 as amended, Title IX of the Education Amendments of 1972, Americans with Disabilities Act of 1990, and other federal laws and regulations, does not discriminate on the basis of race, color, national origin, sex, age, religion, disability, or status as a veteran in any of its policies, practices or procedures. This includes but is not limited to admissions, employment, financial aid, and educational services. Title IX of the Education Amendments and Oklahoma State University policy prohibit discrimination in the provision of services or benefits offered by the University based on gender. Any person (student, faculty or staff) who believes that discriminatory practices have been engaged in based upon gender may discuss their concerns and file informal or formal complaints of possible violations of Title IX with the OSU Title IX Coordinator, Mackenzie Wilfong, J.D., Director of Affirmative Action, 408 Whitehurst, Oklahoma State University, Stillwater, OK 74078, (405) 744-5371 or (405) 744-5576 (fax). This publication, issued by Oklahoma State University as authorized by the Department head, Center for Executive Professional Development, was designed by University Marketing Services. #5251 March 2015