Job Description Job Title: Senior IT Technician Reporting To: IT Manager Grade/Salary Band: c. £30K Benefits: Free parking Subsidised Lunch Provisions Free Ticket Allocation Access to discounted other attraction tickets Employee Benefits Programme Job Summary Support and maintain the IT infrastructure of the company and worked directly with the IT services manager to implement systems and technologies to achieve company targets. Assist other members of the IT services team and help to manage the support desk and the Department working directly with the IT services manager. Assist in making sure that IT support is flexible and available as required by the business. Key Duties & Responsibilities               To provide 1st, 2nd and 3rd Line desk side and remote IT support. Solve Company-wide information systems problems. Assisting in Designing/recommending/implementing/supporting computer systems to assist in achieving company targets. Assisting in Designing/recommending/supporting all software requirements by research, developing, implementing and maintaining applications and databases. Maintain security arrangements for all IT systems. Assist with and implement IT solutions (hardware and software) to assist in achieving business targets. Maximise and promote system utilisation by all users, providing relevant training where necessary. Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagrams. Assist with software licensing to ensure legality. Liaise to ensure that all systems are adhering to IT strategies, procedures and policies. Undertake system monitoring, including disk space and maintenance to ensure system integrity, and minimisation of down time. Undertake network cabling adjustments as and when requested to ensure all PCs and peripheral devices are connected and accessible. Liaising with external suppliers. To participate in the on-call rota for out of hours systems support COMPETENCIES Communication Taking Responsibility & Achieving Results Leadership & Working with Others Team Member Developing Self and Others Building and Maintaining Relationships SKILLS & QUALIFICATIONS ESSENTIAL DESIRABLE Accredited Qualifications         Non-Accredited Skills, Knowledge & Experience        Previous experience in 3rd Line support role Excellent written and verbal communication skills Microsoft Windows 7, 8, 8.1 Microsoft Server 2003, 2008, 2012 Microsoft SQL Server Microsoft Office 365 Exchange Microsoft Active Directory, Group Policy, DHCP and DNS VMware ESX, vSphere, vMotion configuration, management and support. Good understanding of Network Technology VLAN and IP routing protocols. A understanding of Wireless network technologies HP Storage infrastructure configuration, management and support. Good understanding of Security Firewalls / UTMs, Understanding of SIP/IP Telephone Systems Understanding of Enterprise anti-virus suites in particular Sophos An understanding of Back-up technologies (Veeam, Symantec Backup Exec etc.)        Microsoft Certifications HP Network Certification Watchguard Certification VMware Certification Experience supporting Apple mobile devices Experience supporting Apple OS Microsoft SharePoint RESPONSIBILITIES Extent People In the absence of the IT Manager to manage the IT Team in prioritising IT jobs and support requests. Financial To work within defined budgets. Ensuring that quotes are obtained and purchases are authorised and signed off by the IT Manager. Use & Care of Equipment Awareness of the care of IT and technical equipment both used in own role and in the provision and installation of equipment across the business. Health & Safety To be aware of Health & Safety for self and those in IT team with regard to technical installations and in everyday aspects of the role. General Conditions Flexibility in approach to this role is required as it will involve weekend and bank holiday working as well as being part of an on call rota system.