Restaurant Support Center Contact List
I can help you with…
Name, Title & Contact
Carl Chang
Chief Executive Officer
[email protected]
T: 949.800.8808 | C: 206-909-0948
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Real estate approval process
Franchise approval process
Development riders
Financing or Loans originations
Investor Relations
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Regional and National Marketing & Advertising
Public Relations, Social & Digital Media
Strategic Brand Development – New Products, Facility
Design/Merchandising, Research
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Neighborhood Marketing Programs and Development
Pre and Post-Opening Marketing Support
Custom Artwork Requests
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Oversees all aspects of restaurant operations, company and
franchise
Training and New Restaurant Openings, company and franchise
Product Development committee
Test approval & regional offerings/approval process
Marketing
Debbie Porter
Vice President, Marketing
[email protected]
T: 949.800.8051 | C: 949.536.4251
Amy Andrade
Local Store Marketing
[email protected]
T: 949.800.8314 x249 | D: 949.800.8081
Operations
Stephanie Lambrecht
Vice President, Operations
[email protected]
T: 949.800.8077 | C: 714-272-5820
James Hilovsky
Franchise Business Consultant
[email protected]
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Franchise Support:
 Direct contact for Franchise Support/Ops
C: 951-491-5983
Joanna Worley
Director of Operations
[email protected]
Company Support:
 Oversees Company operations in Northern California and Fresno
o Brokaw Commons, Telegraph Ave, Gateway Plaza, Gellert
Marketplace
C: 949-562-0996
Frank Mark
Area Coach
[email protected]
Company Support:
 Oversees company operations in Fresno
o Fig Garden, Campus Pointe, El Paseo
C: 949-677-8293
Terry Smith
Area Coach
[email protected]
Company Support:
 Oversees company operations in Southern California
o Fullerton, Spectrum, Balboa Mesa, Sports Arena
C: 949-235-9660
Chris Kowske
Area Coach
[email protected]
Company Support:
 Oversees company operations in Michigan
o Ann Arbor
C: 949.491.7684
RSC Direct – 949.800.8314
Rev. May 2015 RF
Page 1 of 4
Restaurant Support Center Contact List
I can help you with…
Name, Title & Contact
Ops Services
Burt Wright
Vice President. Operations Services
[email protected]
T: 949.800. 8350 | C: 760-415-7194
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Operations standards
Food safety
Facility standards
Ops platform, systems, routines
Equipment, kitchen design
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Oversee training department
Assist with training collateral
Coordinate MIT schedules
Coordinate new restaurant activities
Product Development committee
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Ops & training material content development/updates
NRO leader
Conduct training workshops
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Coordinate/lead NRO teams
Book travels for NRO’s and MIT’s
Conduct training workshops
Support training/ops initiatives
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Coordinate/lead NRO teams
Recruit/Develop trainers
Conduct training workshops
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Lead New Restaurant Openings
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Supply Chain Strategy
New Market Introduction
Pricing Questions/ Issues
Regional Offerings Requests -Approvals
New Vendor/ New Product Requests- Approvals
New Restaurant Opening Order Guides (Produce, Grocery)
Product Quality Issues
New Product Introduction Questions
Distribution Questions/ Issues
Training
Amber Morales
Director of Training & Development
[email protected]
T: 949.800.8338 | C: 562.756.4727
Rachel Forster
Field Training Manager
[email protected]
C: 949-677-0210
Emily Smith
Opening Team Leader
[email protected]
T: 949.800.8314 x111 | C: 949.648.1888
Theodore Antipala
Opening Team Leader
[email protected]
C: 949.648.0270
Angel Salazar
Opening Team Leader
[email protected]
C: 949.431.8768
Supply Chain
Richard Pineda
Vice President, Supply Chain
[email protected]
T: 949.800.8314 x152 | C: 480-322-6031
Amanda Turner
Purchasing Manager
[email protected]
T: 949.800.8076 | C: 714-855-9646
RSC Direct – 949.800.8314
Rev. May 2015 RF
Page 2 of 4
Restaurant Support Center Contact List
I can help you with…
Name, Title & Contact
Construction
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Hans Milberger
Director of Construction
[email protected]
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T: 949.800.8314 x112 | C: 310.962.9189
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Danielle Tuohy
Construction Project Coordinator
[email protected]
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T: 949.800.8337
Lead construction department
Manage all construction activities for both corporate and franchise
restaurants
Manage all third party consultants and vendors that relate to
construction of restaurants
Coordinate restaurant opening activities with all stakeholders
Franchise location approval process
Send franchisees site approval letters after RESAC committee
approval, Assign restaurant numbers
Obtain approvals for Test fits
Work with legal to ensure timely lease rider approvals
Construction support/Pieology standard specifications
Accounting and Finance
Ryan Fessler
Chief Financial Officer
[email protected]
T: 949.800.8314 x240 | D: 949.800.8055
Jennifer Alesna
Senior Staff Accountant
[email protected]
T: 949.800.8314 x250 | D: 949.800.8003
Eric Grimes
Assistant Controller
[email protected]
Company Support:
 Oversee all finance and accounting
 Lease Accounting/Occupancy Costs
 Banking & Cash Management
 Financial Statements
 Royalties & ACH questions
 Deposit slips/bags order
Internal Support Only:
 Address change in payroll system
 Travel & expense reports & Corporate invoices
 Sales Tax Reporting
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Restaurant P&L
Internal Support Only
 Oversee the accounting close process
 Oversee financial reporting
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Oversee all aspects of A/P, A/R, Payroll
T: 949.800.8314 x231 | D: 949.800.8326
Claudia Bautista
Accounting Coordinator
[email protected]
T: 949.800.8314 x150 | D: 949.396.7834
Sarah Tilton
Sr. Payroll Administrator
[email protected]
T: 949.800.8314 x151 | D: 949.396.7835
Internal Support Only
 Check the cash and credit card deposits for accuracy
 Sales and royalties input, corporate and franchise
 Invoices & statement questions
 Gift card reconciliations
 Supplier payment questions
Internal Support Only
 Processes payroll for support center and corporate restaurant
employees (LBBP)
 Assist in the implementation of payroll processes and standards
 Addresses employee questions regarding payroll
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Record data concerning transfer of employees between departments,
terminations, rate changes, address changes, direct deposit, taxes
and process manual checks
Information Technology
Richard Long
Director of IT
[email protected]
T: 949.800.8339 | C: 949-486-9480
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Website
POS
Gift Cards/Givex
Restaurant network setup/recommendations
RSC Direct – 949.800.8314
Rev. May 2015 RF
Page 3 of 4
Restaurant Support Center Contact List
Name, Title & Contact
I can help you with…
Information Technology Cont.
Michael Paulino
Web Developer
[email protected]
T: 949.800.8314 x113
Internal Support Only
 Creating application frontend and middle-tier components
 Supporting applications written by outside vendors
 Designing and developing applications to support our POS
infrastructure
 Providing occasional end-user support
Legal
Susan Watts
Attorney
[email protected]
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Prepare Franchise agreements
Develop/lease rights riders
T: 949.800.8320
Maria Raspanti
Human Resource Manager
[email protected]
T: 949.800.8336 | C: 949-536-6485
Internal Support Only
 Employee Benefits
 Hiring and Recruiting
 Risk Services
 Worker’s Comp and Guest Liability
 Employee Issues
 Policies and Procedures
 Wage garnishment
Reception
Kristen Piper
Receptionist
[email protected]
T: 949.800.8314 x0
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Hostess of the Restaurant Support Center
Greet & Direct Guests Entering the Office
Answer Questions from the Public and Customers via both incoming
calls and emails
Ensure Knowledge of Staff Movements in and out of the Office
Provide General Administrative and Clerical Support
Prepare Correspondence and Documents for Outgoing Mail
RSC Direct – 949.800.8314
Rev. May 2015 RF
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