CUSTOMER SERVICE COORDINATOR Job description Metsä Board Customer Service Centre in Espoo is looking for Customer Service Coordinator Summer Trainees to strengthen their team. We offer an interesting and independent job in an energetic and international environment in a team of 10 persons. The employment would start in May 2015 and last until September 2015. This position will offer valuable experience for a person in the start of their career. Studies in the field of Business Education would provide the most suitable basis for the position. Key responsibilities: ‒ handling customer enquiries from start to finish ‒ regular contact with the customers and agents while providing them with the agreed level of customer service ‒ order handling, documentation and invoicing will become familiar, as well as providing solutions to problems related to the order delivery chain Candidate experience and competence expectations are: ‒ ability to work in teams as well as independently ‒ good IT skills, including knowledge of Microsoft Office tools ‒ ability to remain calm, think clearly and proactively, and to prioritize tasks in high pressure and unexpected situations ‒ good communications skills, as well as fluency in both English and Finnish. Other language skills are seen as beneficial ‒ good organizational skills are also valued ‒ former experience of Customer Service is seen as a benefit We offer: ‒ An interesting and motivating job in a well-known international company ‒ Challenging tasks and good personal development opportunities ‒ Competitive salary and benefits in line with the market conditions Sending your application: Please apply for the Customer Service Coordinator Summer job by using the general Kesätyöpaikat 2015, Metsä Group Suomi job ad link. From the job category list on the application form choose Asiakaspalvelu → Metsä Board → Espoo. Fill in the application in Finnish and attach a separate motivation letter for the Customer Service Coordinator position in English. The application period is open till 28.2.2015. For further information please contact Nina Nousmaa, Customer Service Manager, tel. 0505900227, preferably on 20-21.01.2015 10-12 o’clock.