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Matebele Development Company (Pty) Ltd
Best Practices in
Multi Shift
Operations
10 – 12 June 2015, Johannesburg
3 Full Days
THE COURSE
PROGRAMME OUTLINE
Process industries are highly competitive. There are significant
pressures to reduced costs whilst continuously improving the
quality of service to customers. In order to compete
successfully, 24-hour operations must achieve the highest
possible standards at all times.
• Understanding the issues associated with shift working
- Communication
- Continuity of operation
- Consistency of approach
For a facility to operate safely and efficiently 24/7, it is necessary
to apply shift working. However, a multiple-shift operation
poses a challenge because of the potential for disconnects
caused by the fact that the personnel are changing every
few hours. This can result in a significantly increased risk of
incidents together with operational problems such as reduced
throughput and increased levels of waste. Operating multiple
shifts can be like running several different companies at the
same time. Each change of shift brings a new team of people
with different skills, attitudes and objectives.
Best Practices in Multi shift Operations is a one-of-a kind
workshop that reveals how the world’s most successful
companies manage multiple-shift and 24-hour operations to
deliver world-class people and process performance.
THE GOALS
• Understand the issues associated with 24/7 shift operation
• Identify strategies to deal with the issues
• Explore alternative shift schedules that reduce costs and
improve job satisfaction
• Learn what has worked - and what hasn’t - at other
plants
• Develop effective shift supervisors
• Benchmark your performance against that of world-
• Building a Competitive Advantage
- Benchmarking world-class operations
- Performance results from successful plants
• Effective Communications
- Deliver effective management communication to all shifts
- Improve shift leader-team communications
• Effective Shift Handover
- Best practices for effective shift handover
- Start of shift meetings
• Ensuring Continuity of Operation
- Performance management
- Effective standard operating procedures
• Developing Effective Shift Supervisors
- Evolution of the role of supervisor
- Training and developing effective supervisors
• Continuous Improvement/Kaizen in 24-Hour Operations
- Understanding CI
- Workplace organization and 5S
- Learning from the Toyota Production System (TPS)
• Dealing with Fatigue
- The body clock and circadian rhythms
- Causes of fatigue
- Ergonomics
class facilities
• Create an Action Plan for continuous improvement
back at work
• Pros and Cons of Different Shift Systems
- History of shift working
- Managing the risks of shift work
- Common shift scheduling myths
WHO SHOULD ATTEND
• Dealing with People Issues on Shift
- Managing performance
- Dealing with poor performance
Plant/operations professionals, shift supervisors and
professionals from HR, Quality, Maintenance, Engineering,
Training & Development, Logistics & Customer Service will
receive excellent value.
• Applying the Learnings
- Group Vision and Action Plan
To Register Complete the R e g i s t r a t i o n form & email:
Matebele Development Company (Pty) Ltd
12 Aloe Place
Greenstone Drive
Greenstone Hill, 1609
Tel: + 27 11 047 4633 (JHB)
R 9 999.00 / PER PERSON
10, 11 & 12 June 2015
JOHANNESBURG
MATEBELE DEVELOPMENT COMPANY (PTY) LTD
COURSE REGISTRATION FORM
BEST PRACTICES IN MULTISHIFT OPERATIONS COURSE
Fax: +27(0)86 610 2985 | Email: [email protected] | Website: www.matebeleskills.co.za
The above registration fee includes all training materials, lunch and refreshments
Authorizing Person
Name of Authorizing Manager:
Company:
Tel:
Designation:
Fax:
VAT:
Postal Address:
City:
Country:
Post Code:
Email:
Authorizing Signature:
Date:
By completing & signing this form, the authorizing signatory accepts the terms and conditions stated on the registration form
DELEGATE INFORMATION
Please provide information as you wish it to appear on your name badge(s) and on your certificate of attendance.
1. Name:
Position:
Email:
Cell
2. Name:
Position:
Email:
Cell
3. Name:
Position:
Email:
Cell
4. Name:
Position:
Email:
Payment Date:
Cell
Your Order Number
Name of Person responsible for the account:
Email:
TERMS AND CONDITIONS
Please note: If you have not received confirmation of your booking in
writing before the event, please contact us to confirm that we have
received your registration.
DELEGATE SUBSTITUTION
Delegates can be substituted at any time at no extra cost. Please inform
us of the new name(s) for registration purposes. You may transfer at no
extra charge to another event, provided you do so in writing at least 10
working days before the event. Transfers within the 10 working days
will be charged an administration fee of 10%
CANCELLATIONS
14 days prior to the course, 75% of the registration fee is refundable, 13
to 6 days prior to the course, 50% is refundable. Within 5 days of the
course, 25% is refundable. NO REFUNDS FOR NO SHOWS.
In the event of unforeseen circumstances Matebele Skills reserves the
right to change the program content, the speakers, the venue or the
date. You will be notified no less than 5 working days prior to an event.
Should the event be postponed, you will have the option to attend the
next available date of the relevant event. The registration fee will be
credited on delegate accounts should they opt not to attend the next
available date of the relevant event or in the case where an event is
cancelled.
Tel:
PAYMENT
Payment Methods
Credit Card
Electronic Transfer or Direct Deposit into
our bank account, validated by faxed or
emailed copy of transaction slip
Account Name- Matebele Development
Company (Pty) Ltd
First National Bank- Sandton City
Account Number 62396530604
Branch Code 254605
Swift code: FIRNZAJJ
Cheques –made payable to Matebele
Development Company (Pty) Ltd
NOTE
FULL PAYMENT OR OFFICIAL
GOVERNMENT PURCHASE ORDER
REQUIRED BEFORE TRAINING.