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1
PROPERTY MANAGEMENT
AND SALES COURSES
FOR RETAIL AND COMMERCIAL
AGENTS
PRESENTED BY
REAL MASTERY CONSULTING
12
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CPDPLY
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© 2014 Real Mastery Cousulting. All Rights Reserved.
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REAL
MASTERY
OFFERS
A RANGE OF RETAIL COURSES
RETAIL LEASING 1.01
This course will enable you to work with Retail/Commercial
leases with confidence and competence including
understanding the language of Retail Leasing.
WHO SHOULD DO THIS COURSE:
• Leasing Executives, Administrators and
Property Managers who want to be able to
understand Retail/Commercial Leasing
• Real Estate Agents who are moving into a
commercial role or agents who wish to utilise
a whole new area for income generation
RETAIL NIGHTMARES
WHEN IS IT TIME TO LOCK OUT?
This is an up-skilled workshop that will assist Commercial
Property Managers dealing with tenancy arrears and
management of arrears situations leading to terminations.
THE WORKSHOP INCLUDES:
• Tenant Communications
• Retail Default Management
• Considerations regarding termination of retail leases
• Retail Lease Termination Processes
DISPUTE RESOLUTION
IN RETAIL MANAGEMENT
COMMERCIAL SALES & RETAIL
CASE STUDIES & SCENERIOS
COMMUNICATE & MEDIATE
We cover recent cases and past scenarios to gain
insight and review “lessons learnt”. A fun, interactive
course with some great messages
A course which will give you the confidence to work
through the process of Dispute Resolution in Retail
Property Management.
THE WORKSHOP INCLUDES:
• What is a Dispute in Retail Leasing Management
• Working with the ADT – Administrative
Decisions Tribunal
LEASING – PRENUP TO BREAKUP
How to ensure the right terms and conditions are
in each lease to ensure correct strategies are in
place. From fit-out manuals to make-good strategies
– We cover it all !
• Mediation Processes in Retail Management
• Managing Tenancy Claims
WHO SHOULD DO THIS COURSE:
• Retail/Commercial Property Managers
RETAIL FINANCIALS
Gain the knowledge of the importance of understanding
the financial background of Retail Leasing.
This will include a basic understanding of the financial
information that underpins decision making affecting
leasing and managing premises in the Retail/
Commercial Leasing Environment.
AGENCY AGREEMENTS
#GET PAID #DOLLARS
• What is the difference between a client
and a customer ?
• Agency Agreements are legally binding documents
that, when completed correctly, are your “cheque”
to getting paid your commission
• Learn the key areas you must be familiar with
• How to complete AND serve a valid agency agreement
WHO SHOULD DO THIS COURSE:
CONTRIBUTE TO DEVELOPMENT
OF A TENANCY MIX STRATEGY
• All Retail/Commercial Property Managers
THIS COURSE COVERS THE BASICS OF:
• Identify tenancy mix requirements
• Recommend tenancy mix strategy
• Report on tenancy mix strategy
Real Mastery Consulting | P 1300 622 963 F 02 8078 6093 | [email protected] | www.realmastery.com.au
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REAL
MASTERY
OFFERS
A RANGE OF RETAIL COURSES
TRUST ACCOUNTING
We have 2 courses, offering different levels on managing
trust accounts covering legislation and setting up
systems and procedures in your office to MINIMISE RISK.
CLIENTS, CONTRACTS & COMMISSIONS
• What is the difference between a client
and a customer ?
DEVELOP PEOPLE WITH
COACHING & MENTORING
DURING THIS COURSE WE WILL COVER THE
FOLLOWING CHALLENGES AND TOPICS:
• How to use coaching models to motivate
and mentor staff
• How to use behavioural questioning
• What constitutes a contract ?
• How to introduce continuous improvement
into your workplace
• Written v Verbal contracts
• How to train your team using Scripts and Dialogues
• Verbal Promises – are they valid ?
• Know the value of an Action Plan and
how to set goals
RESULTS-DRIVEN NEGOTIATION SKILLS
How to get Decision Makers to say YES faster
and more often
• Identify and implement learning and development
needs for individuals and groups
• Develop and implement learning and development
programs using appropriate delivery methods
for the participants
PURPOSE
The purpose of this course is to help you negotiate more
effectively, efficiently, successfully and collaboratively.
OUTCOMES
• A clear framework to understand the
negotiation process
• A planning model to enable you to prepare more
proactively and efficiently
• The ability to recognise and deal with tactics
• A stronger understanding of the psychodynamics
within the negotiation process
• Greater control over the whole process
As required by NSW Fair Trading, in accordance with PSBA
Act (2002) and PSBA Regulations (2003), every holder of a
NSW Real Estate Licence or Certificate of Registration must
complete 12 points of CPD every twelve months following the
granting of, or renewal of your existing licence or certificate.
Real Mastery provides CPD training in association with
accredited Registered Training Organisation: Australian
Salesmasters Training Company RTO ID: 6854
© 2015 Real Mastery Cousulting. All Rights Reserved.
Real Mastery Consulting | P 1300 622 963 F 02 8078 6093 | [email protected] | www.realmastery.com.au