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How to Create an E-Biz Account
Contents
On Using this Document
2
Overview
3
Creating Your E-Biz Account
4
Please read the following:
5
Tips and Troubleshooting
10
Questions?
11
On Using this Document
To take full advantage of these instructions, we suggest that rather than print
a hard copy, they should be viewed and used electronically (in PDF format).
These instructions are designed to be interactive. When moving the cursor
over an active area in the document it will change from an arrow
pointer
to a
to indicate the area is responsive – meant to be clicked.
Interactive elements include:

headings in the Table of Contents allow for direct navigation to a section

green text indicates the presence of a link – click to jump to areas within
the document, to external web pages, or open a new message to quickly
send an email to the help desk

Trefoil buttons
in the lower right-hand corner of each page link
back to the contents page
The purpose of this design is to allow for quick access to the information
needed while bypassing irrelevant information, tailoring the instructions to the
current task. When used as intended, this one document becomes both a
detailed set of visual step by step instructions, and a quick reference guide.
Overview
To use the GSEM online registration system (E-Biz), you must first create an
online account. During the process of creating your account, you will establish a
Username and Password that you will use to log into E-Biz for all subsequent
visits.
 All parents of current Girl Scouts, including parents who have not yet
created an E-Biz account, have existing records in our system connected to
their children’s records.
 Parents of new Girl Scouts will be creating records for themselves during
this process before creating a login username and password.
 Parents who are designated as the Guardian 1 for their daughter(s) will have
access to their own My Family area from their own individual accounts. As a
Family Manager, a Guardian 1 has the same access and capabilities when
accessing their family’s records that were previously only available to Troop
Leaders within Troop Management.
 Designated 01 Troop Leaders have access to Troop Management through
My Troops in their individual E-Biz accounts.
 Adults who are both Guardian 1’s and Troop Leaders have access to both
areas of management.
Creating Your E-Biz Account
1. Using a supported browser (Internet Explorer 9,
10 & 11, Chrome, Firefox or Safari), access the
GSEM website: www.girlscoutseasternmass.org
2. Scroll to the bottom of the page and click on the
link that reads Troop Management Online or
click on the Volunteer menu option and select
Ebiz/Troop management. Both options will open
the E-Biz webpage.
3. On the right hand side of the screen, you will see
an area titled Current Member Login, as shown above. Click on the button that reads
New Online Account.
4. The screen should show the form below. Fill in all fields marked with a red asterisk * as
these are required.
Please read the following:
IMPORTANT: During this step the system attempts to match the information entered
into the form’s fields with a pre-existing record in our database. To be correctly identified
as a match, the following fields must match exactly:
TIPS:
NAME
 Try entering your full first name instead of a nickname
 If your name changed recently, enter your previous name
ADDRESS
 Use the abbreviations for Street(St) Road(Rd) Avenue(Ave) etc
 If you live in an apartment, enter “Apt __” instead of “#” or “unit”
– in most cases, Apt is used
 If you recently moved, enter your old address
DATE OF BIRTH
 Many adults have not previously reported their birth date, so if
the system is unable to locate you, this may be the reason
In all cases, if you are seeing the screen in the image in step 7 and you are certain you
should have a record with GSEM due to past participation, please stop here and
contact the Help Desk [email protected]. Continuing the
process at this point can result in the creation of a duplicate record in the
database. This record will not be connected to your daughter(s) and/or troop(s), and
you will need to contact the Help Desk to resolve the problem before you will have
access to your My Family or My Troops areas.
5. Click Continue. The system will now attempt to match the data entered into the form
with a record in GSEM’s database. If a match is found and you are able to create a
login, you will receive the below message, and can skip to step 8:
6. If a match is found but there is a complication to creating your login, you will receive the
below message:
In this case, please email [email protected] for assistance. A
Help Desk staff member will need to research the problem before you can make
another attempt at creating your account.
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7. If you are new to GSEM or if the system does not identify your information with a record
in the system, you will see the below screen:
If you are certain that you are a new member – your daughter has never been
registered with GSEM and/or you have not previously participated with GSEM, please
click Continue. This form will load:
Filling out and saving this form will
generate a new record in the
database for you. After completing
the form, you will be logged into
your account and can begin using
the online registration system.
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8. If you have received the “successful” message in step 5, then the system has sent you
an email from [email protected] that will contain a link for you to access to create your
login. Go to your email account to open the email.
If you did not receive an email, first check your Spam or Junk Mail folder. If it is not in
with the junk mail, please contact [email protected] for
assistance. The email is sent to the email address in your record and it is possible that
address is no longer valid.
9. Click on the link, or copy the whole link and paste it into your web browser. The below
page should load:
10. Fill in the username and password of your choice. It will need to be unique in the system
and your password must meet security requirements (needs to be at least 7 characters
long and include at least one number). You will receive a message if you need to revise
your login credentials.
11. Choose a security question and provide the answer. Click Create Account.
12. You may wish to record this information for future use as you will be using this
username and password each time you login to E-Biz. Should you forget your username
or password, you can click on the Username? or Password? links next to the fields in
the Current Member Login area, shown on page 2 of these instructions. This will allow
you to retrieve your login credentials using your provided security question.
13. When you’ve successfully completed the account creation process, you will receive the
below success message and an email will be sent to confirm the creation of your
account.
14. Congratulations! You have successfully created your E-Biz account. You are now
logged into your account and can begin using the online registration system.
Tips and Troubleshooting
Problem: Pages don’t display properly or certain areas of the webpage aren’t visible.
You may need to refresh your browser’s cache. The PC keyboard shortcut is to press
CTRL and F5. This shortcut will work in all supported browsers (Internet Explorer 9, 10
& 11, Chrome, Firefox and Safari). You may need to do this repeatedly before the
website is rendered cleanly. If clearing the cache does not work, try switching to a
different browser.
If you are using a browser not mentioned above, you may need to use one of the
recommended browsers for the website to display properly.
E-Biz is also not currently compatible with mobile devices (smart phones and tablets).
Problem: After clicking the Login Here button under a program or training event, the
error message “Invalid Parameter Passed” is received.
This is a bug in the E-Biz website and will be resolved as soon as possible. In the
meantime click the Home option on the menu and login or create a login from this
page.
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Questions?
If you need help or have any questions during the process, email our Help Desk at:
[email protected]
The Help Desk is available Monday through Friday from 8:30am to 5:00pm.
Emails are answered in the order they are received as promptly as possible.
Last Updated: 5/6/14