How to Read Your Emerald PUD Electric Bill Our convenient location and how to reach us. Your account number. Please have this number ready when you call us. Page 1 of 1 Activity posted to your account since your last bill. Account Number 999999 33733 Seavey Loop Eugene OR 97405-9602 Statement Date 05/07/2014 Billing Summary Emerald People’s Utility District Balance From Last Billing Payment Received 04/20/14 Balance Into Billing Current Charges - Due 05/22/14 (541) 746-1583 or (800) 422-4086 www.epud.org Total Amount Due 61 1 AV 0 . 312 EPUD CUSTOMER 123 ANY STREET ANYTOWN, USA 99999-9999 77.00 77.00 CR 0.00 84.00 $84.00 Messages DID YOU KNOW? You can get email and/ or text message notifications to alert you when your bill is ready, your payment is due, and many other options. Visit www.epud.org, click on the SmartHub link, and navigate to the Notifications tab to set up your account alerts. Service Details Service Address\Map Number 123 ANY STREET/9999999999 Meter Reading Details Meter 99999999 Rate RESIDENTIAL SER VICE Current KWH Reading 05/01/14 52878 Previous KWH Reading 04/01/14 52111 Total KWH Usage (Multiplier: 1) 767 Days Service 30 ` Description HOUSE Detail of Charges Basic Charge kWh Usage Roundup Amt Renew Eng 100% Wind Town Tax – Cottage Grove Total Current Charges Active 767 KWH @ .07950 15.00 60.98 0.65 6.14 1.23 84.00 KWH Used Information about Emerald PUD services and/or upcoming events. This area is also used to notify you of any change in the status of your account. Current account charges, including miscellaneous fees such as town tax, Green Power, and Helping Hands contributions. 1488 Account information used for your monthly bill. 1116 744 372 0 Jun Jul Aug Sep Oct Nov Dec Jan Prev 1–12 Months Compare this month to last month’s usage and to the same month a year ago. Usage displayed in a graph format. Feb Mar Apr May Prev 1–12 Months KWH & Cost Comparison No. Days Total KWH KWH Per Day Avg. Temp. Avg. Cost Per Day Current Month 30 767 15 49 2.71 Last Month 31 747 24 41 2.55 This Month Last Year 29 663 23 51 2.31 For more detailed information, log onto www.epud.org PLEASE DETACH AND RETURN THIS PORTION WITH PAYMENT CHECK BELOW IF YOU ARE INTERESTED IN: Energy Savings Programs Equal Payment Plan AutoPay/Paperless Billing Change of Address (see form on back) Helping Hands Green Power Check here if you are interested in receiving information on any of the listed services. Amount owed and due date. Customers enrolled in AutoPay (as shown here) will see the date payment will be automatically withdrawn. EPUD CUSTOMER Account Number 999999 Due Date 05/22/2014 Total Amount Due AutoPay Helping Hands Donation $ Total Paid $ To be paid from bank account on 05/22/2014 Make Check Payable To: Emerald PUD 33733 Seavey Loop Eugene OR 97405-9602 (continued) How to Read Your Emerald PUD Electric Bill Additional information is shown on the back of your bill. What to do if you have a dispute about your bill. BILL DISPUTES If you dispute the correctness of this bill, please contact Emerald PUD either by phone or in person. If the dispute is not resolved, supervisors are available to review the bill with you. If a dispute remains, you have the right and will be encouraged to have an informal conference with an employee designated by the Manager of Finance and Administration. REPORTING POWER OUTAGES yy If electric service is interrupted, check your fuses or circuit breakers before contacting Emerald PUD. yy Check to see if you neighbors are experiencing a power outage. yy Call Emerald PUD at 541-746-1583 or toll-free in Oregon 800-422-4086 if you believe the issue is on Emerald PUD lines or equipment. yy Your Account Number is helpful to identify your location so please have it on hand when you call. What to do if an outage occurs. Various options to pay your bill. WAYS TO PAY You can pay your EPUD bill via any of the following options: yy Visit our office at 33733 Seavey Loop Road in Eugene 97405, Monday through Thursday 7:30am to 6pm (excluding District observed holidays) or drop a check/money order payment in our drop-box after hours yy Call and either talk to a Customer Service Representative or use our automated phone system at 541-746-1583 or toll-free in Oregon 800-422-4086 yy Log onto our website and use our online payment system at www.epud.org yy Drop a payment at any of our District pay stations shown below: COTTAGE GROVE JUNCTION CITY PLEASANT HILL Siuslaw Valley Bank Citizens Bank Siuslaw Valley Bank 25 Gateway Blvd 955 Ivy Street 35867 Highway 58 (541) 942-3331(541) 998-8734(541) 726-7211 CRESWELLJUNCTION CITYVENETA Creswell City Hall Junction City – City Hall Siuslaw Valley Bank 13 South 1st Street 680 Greenwood 88312 Territorial Road (541) 895-2531(541) 998-2153(541) 935-4141 CUSTOMER PROGRAMS For more information on any of the programs offered by Emerald PUD, please contact our office at 541-746-1583. You can pay your EPUD bill via any of the following options: yy Energy Saving Programs are available to our customers. Please call in and ask for Energy Services for more information. yy Equal Payment Plan offers an opportunity for customers to pay a flat-rate each month during the year. yy AutoPay is a payment that saves you the trouble of writing a check. You can elect to have automatic payments pulled via Convenient services we offer. a debit/credit card or from you checking account each month. yy Paperless Billing is available for our customers. You have the option of receiving electronic notification when your bill is ready for viewing instead of a paper statement. yy Helping Hands is a program that allows you to assist the less fortunate. These funds go to local community agencies to assist Emerald customers with bill payment. yy Green Power is EPUD’s Wind Power program that allows you an affordable way to purchase cleaner electricity and reduce air pollution. Please detach and include this portion of the statement with your payment. EPUD CUSTOMER 123 ANY STREET ANYTOWN, USA 99999-9999 Comments: PLEASE INDICATE CHANGES HERE. (NOTE: This is not for change in service.) MAILING ADDRESS CITY STATE LOCATION PHONE NUMBER ( ) EMAIL ADDRESS We enjoy hearing from you. Please enter any comments you may have here. ZIP OTHER PHONE NUMBER ( ) Change of address, phone number and/or email address may be updated here. Log onto our website to give feedback at www.epud.org