HOW TO
O GUIDE
Upgrading
g Pcounter Embedde
ed for Kyo
ocera MFD
Ds
INTRODU
UCTION This
T
document details the
necessary
steps
to
upgrade the Pcoun
nter
d software for
Embedded
Kyocera M
MFDs.
cence
1.. Check Lic
efore upgra
ading, ensu
ure that yo
our licence key for Pc
counter forr
Be
Ky
yocera is va
alid. Check this throug
gh Pcounte
er for Kyo
ocera
Co
onfiguratio
on
softw
ware,
Server
m
menu
>
e
Licence
ke
eys/registtration.
If the date d
displayed is in the pa
ast then yo
our licence
e key is no
o
longer valid and upgra
ading will disable th
he softwar
re. Contactt
s at info@a ltman.co.uk to obtain your latesst licence ke
ey.
us
Click h
here to
access further
How to Guides
he upgrade
e.
If the key is valid, continue with th
p
2.. Downloa d and run the setup
he latest version is availa
able from
m our website
w
Th
htttp://ait.co..uk/downlo
oads/print-m
managemen
nt-software
e.
Fo
or Support Click here att
nce
down
nloaded,
ensure that
t
Pcou
unter
for Kyocera
a
On
Co
onfiguration
n is closed
d then run PcounterrKyocera[
[date].exe
e
fro
om within tthe zip file.
ess Installl
All settings ((such as file location) can be lefft as is. Pre
hen promptted followe
ed by Finish
h once com
mplete.
wh
HOW TO
O GUIDE
Upgrading
g Pcounter Embedde
ed for Kyo
ocera MFD
Ds
Rem
member
Each M
MFD will be
out of action for
10 minutes
around 1
at a time
e whilst the
e
upgrade is taking
place.
Check y
your licence
e
prior to upgrading
to ensu
ure you do
not disable the
software, as per
Sttep 1.
You will need an
Admin account in
order tto remove
and reinstall the
ation from
applica
each M
MFD. If you
have no
ot already,
set one
e through
Serve
er > MFP
Secu
urity in
Pcou
unter for
Ky
yocera
Config
guration.
Pcounter fo
or Kyocera
a Gateway
y service
3.. Update P
pen Pcountter for Kyoc
cera Configuration and
d browse to
o Services
Op
> Pcounter for Kyoce
era service
e.
o upgrade tthe service:
To
Best Pra
actice Tips
s…
e
Action tthe upgrade
out off hours to
ensure
e minimum
disruptio
on to users
s.
ce
Test thorroughly onc
complette to ensure
e
there
e were no
problem
ms with the
e
upgrade.



Stop tthe service
e using the Stop butto
on
Press the Updatte button and close th
he confirma
ation
messa
age
Startt the service (the Stop
p button wi ll change to
o a Start
butto n when the
e service is stopped)
Click OK to cclose the window.
HOW TO
O GUIDE
Upgrading
g Pcounter Embedde
ed for Kyo
ocera MFD
Ds
4. Update
e Pcounterr.pkg on each
e
MFD
unter.pkg file from C :\Program Files\Pcoun
nter for Kyo
ocera onto the root off
Copy the latest Pcou
ble USB sto
orage device
e.
a removab
emoving and the new one installiing.
Each MFD needs the current application re
e the curren
nt pkg:
To remove



gin to the device
d
as an
a Admin u
user. This can
c
be eith
her the MFD
D default admin user,,
Log
or any of the AD accoun
nts you hav
ve listed under Serve
er > MFP Security in Pcounterr
onfiguration
n.
for Kyocera co
Bro
owse to Sys
stem menu > Applic
cation
Select Pcounter from the
e table and press Dele
ete
h
been removed, in
nsert your USB devic
ce. Answerr No to the
e message
e
Once the old .pkg has
ble memory
y is recognis
sed. Displa ying fields.. Are you su
ure?”
“Removab
kg:
To install tthe new .pk



Application
ns, press the Add buttton. Pcountter will now
w be display
yed in the application
n
In A
list.
ess the Install button and confirrm the prom
mpt. Press Close whe n complete
e.
Pre
Pre
ess Activatte and conffirm when p
prompted.
a will now load, and will promp
pt you to add
a
the de
evice to the
e gateway.
Pcounter ffor Kyocera
Press the Connect button
b
to co
onnect. If tthe device will
w not con
nnect, rebo
oot and press Connectt
e the device
e is back up.
again once
ep 4 for all MFDs.
Repeat Ste
f Kyocera
a is now co
omplete. If you experiience any p
problems or have any
y
Upgrading Pcounter for
T Ltd Suppo
ort on:
questions contact AIT
ait.co.uk
support@a
k/log-a-case
e
http://www.ait.co.uk
0113 273 0300
HOW TO
O GUIDE
Upgrading
g Pcounter Embedde
ed for Kyo
ocera MFD
Ds