HOW TO ENHANCE SYSTEM MONITORING
BASED ON SAP SOLUTION MANAGER
ITM262
Exercises / Solutions
Active Global Support / SAP AG
TABLE OF CONTENTS
Exercise 1 .......................................................................................................................................................................... 4
Exercise 2 ........................................................................................................................................................................ 11
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BEFORE YOU START
Make sure that you strictly follow the instructions as they are given in this document.
Exercise
Estimated Duration
Exercise 1 Technical Monitoring Configuration
25 minutes
Exercise 2 Create an Alert and Assign it to 3rd Party Connector (SNMP Trap)
15 minutes
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EXERCISE 1
TECHNICAL MONITORING CONFIGURATION
Estimated time: 25 minutes
Objective
In the following exercise you will learn how to configure a metric, to monitor the response time of a specific JAVA
application method from a 3rd party system, in SAP Solution Manager 7.1.
Exercise Description
Please configure the provided custom template of a generic product for a 3rd party technical instance so, that the
template includes the metric to measure the average response time of method “inboundProcessing” from the native
JAVA application “TechEdCustomApp”.
EXERCISE 1 – SOLUTION
Explanation
Connect to Solution Manager and open
the work center “SAP Solution Manager:
Configuration”.
To do so, please open the student
share on your desktop and open the
folder for session ITM262. Here you can
double click the internet shortcut
“Connect to SolMan”.
A browser window will open with the
Log On screen.
4
Screenshot
Log on to the Solution Manager system.
User: teched<xx>
Pass: abc123
Replace <xx> by your group number.
Access the work center “SAP Solution
Manager: Configuration” and open the
“Technical Monitoring” setup from the
detail navigation menu.
Then go to step 4 “Template
Maintenance”.
5
Navigate to: Templates -> Technical
Instance -> Generic Product version ->
Custom Template for TechEd<your
group number> and select it.
Your template should be empty (no
metric defined). You can check this by
selecting the tab “Metrics”.
Now, please click the “Edit” button on
the upper left side and start the “Expert
Mode” by clicking the corresponding
button.
You are now able to create a new
metric. Please lick the “Create” button
and select “Metric”.
6
The “Custom Metric Creation Wizard”
has been started. The following settings
needs to be done in the “Overview” tab
of the wizard:
Name: Inbound Performance
Category: Performance
Class: Metric
Data type: Integer
Unit: Milliseconds
You can give your own comment in the
“Custom description” section.
Now open the “Data Collection” tab.
Hint: Do not click on “Next”.
The following settings needs to be done
in the “Data Collection” tab:
Collection Interval: 5 Minutes
Data Collector: Introscope EM (push)
Data Provider: Z Teched Custom App
Perf
In the “Collector Input Parameters”
section do the following setting:
Path_Name:
TechEdCustomApp\|WorkerThread\|inb
oundProcessing:Average Response
Time \(ms\)
Hint: You can copy and paste the path
name by opening the file
“MetricPathName.txt” from your student
share (Folder ITM262).
Now open the “Threshold” tab.
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The following settings needs to be done
in the “Threshold” tab:
Threshold Type: Numeric Threshold
(Green/Yellow/Red)
Monitored Value: Average Value
Trigger if value: Exceeds or equals
threshold
Green to Yellow: 7000
Yellow to Red: 7500
Now open the “Others” tab.
The following settings needs to be done
in the “Other” tab:
Metric Name: Z_Teched_Exercise_xx
Replace xx by your group number.
Now click on “Next”.
Since we do not have an alert yet, don’t
do any assignments here.
Now click on “Finish”.
Hint: We will come back to this once we
have created an alert.
Now is your new created metric
displayed in the “Metric” tab.
In order to persist your modified
template, please click on “Save” in the
upper left side of the screen.
8
Please confirm the “Select Package”
dialog window by clicking on “OK”.
Now you have successfully created a
custom template.
In order to assign the template to a
system, please go to the step 5 “Define
Scope” in the guided procedure.
Please select the system which has
been created for your group.
To do so, use the filter function in tab
“Technical Systems” and filter the
“Extended System ID” column for “tec*”
entries.
Now select the technical system which
is named TechEd<xx> (replace xx by
your group number).
Go to step 6 “Setup Monitoring” of the
guided procedure.
Switch to the edit mode by clicking the
“Edit” button in the upper left corner of
the screen.
Now select the table row for the
technical instance (type icon
of your
system and click the link in column
“Assign Templates”.
Open the drop down list and select the
template “Custom template for
TechEd<your group number>”.
Now click the button “Apply and
Activate”. From the upcoming options
choose “All Managed Objects”.
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Now you have assigned your template
to the technical instance of your system
and your metric has been activated.
Switch now to the “Technical
Monitoring” work center and select
“System Monitoring” from the detail
navigation menu.
Filter the column “Extended ID” in the
tab “All Systems” for “tec*” and select
the system “TEC<your group number>”.
Now click on “System Monitoring” and
choose “Start Embedded”.
Now is displayed the system list view.
Click on your system name in order to
open the hierarchy view.
In the hierarchy view, open the details
for your instance and then the “Instance
Performance” section.
Now you can see the current
measurement of your created metric.
Hint: If you can’t see the metric
immediately, please wait 1 minute and
click then on “Refresh”.
You have completed the exercise!
You are now able to:


10
Configure a generic custom template and create your own
metrics.
Assign your template to a monitored object and check the
results in system monitoring.
EXERCISE 2
CREATE AN ALERT AND ASSIGN IT TO 3RD PARTY CONNECTOR (SNMP TRAP)
Estimated time: 15 minutes
Objective
In the following exercise you will learn how to configure an alert and how to assign it to your own created metric. You
will also learn to configure the alert in the way, that in case of an event a SNMP trap will be send.
Exercise Description
Enter again in the Solution Manager Configuration work center and maintain your monitoring template so, that it
includes an alert for your own created metric and make that this alert triggers SNMP trap messages, which can be
received and evaluated by a 3rd party product.
EXERCISE 2 – SOLUTION
Explanation
Screenshot
Please navigate again to the work
center “SAP Solution Manager:
Configuration” and open the
“Technical Monitoring” setup from the
detail navigation menu.
Then go to step 4 “Template
Maintenance”.
11
Navigate to: Templates -> Technical
Instance -> Generic Product version ->
Custom Template for TechEd<your
group number> and select it.
Your template should not have an
alert. You can check this by selecting
the tab “Alerts”.
Now, please click the “Edit” button on
the upper left side and start the
“Expert Mode” by clicking the
corresponding button.
You are now able to create a new
alert.
Please click the “Create” button and
select “Alert”.
The “Custom Alert Creation Wizard”
has been started. The following
settings needs to be done in the
“Overview” tab of the wizard:
Name: Inbound Method Performance
Alert
Category: Performance
Severity: 5 - Medium
Active: Yes (checked)
You can give your own comment in
the “Custom description” section.
Now open the “Third-Party
Components” tab.
Hints: Do not change the settings in
the “Incidents” and “Notifications” tab.
Do not click on “Next”.
12
Change the default alert settings for
third party components to “Active”.
Now click the button “Add” in order to
assign a third party connector.
A Pop Up window displays the
available third party connectors.
Please select “React to Alerts by
sending an SNMP Trap” and then click
on “OK”.
The third party connector has been
assigned and activated.
Now open the “Others” tab.
Hint: Do not change the settings for
“Auto Reactions” and “Rule”.
The following settings needs to be
done in the “Other” tab:
Alert Name: Z_Teched_Alert_xx
Replace xx by your group number.
Now click on “Next”.
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The wizard shows you all metrics
without alert assignment which are
matching with your alert category.
In this example just the metric which
you have created during the previous
exercise is displayed.
Click on “Finish”.
Now is your new created alert
displayed in the “Alert” tab.
In order to persist your modified
template, please click on “Save” in the
upper left side of the screen.
Now you have successfully updated
your template.
In order to assign the modified
template to your system, please go to
the step 5 “Define Scope” in the
guided procedure.
Please select the system which has
been created for your group.
To do so, use the filter function in tab
“Technical Systems” and filter the
“Extended System ID” column for
“tec*” entries.
Now select the technical system which
is named TechEd<xx> (replace xx by
your group number).
Go to step 6 “Setup Monitoring” of the
guided procedure.
Make sure, that you are still in the edit
mode.
Now check that you still have the
custom template assigned to the
technical instance.
Click the button “Apply and Activate”.
From the upcoming options choose
“All Managed Objects”.
14
Check that the setup status icon
switched to green.
You are done with the exercise.
As a result of this exercise is your
system sending SNMP traps every
time the metric is exceeding the
threshold.
Your trainer will show the console
output of the SNMP traps on his
laptop.
You have completed the exercise!
You are now able to:


Configure an alert
Assign a third party connector to an alert
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