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Established 2009
Volume V, Issue 1
July–August 2013
www.lvvalley-iaap.org
Why NOW is the
Best Time to Write
Your Resume
aware that your eﬀorts expanded a new store from just yourself to a staﬀ of 25 employees,
that informa%on will probably
never make it onto the company’s Web site.
—Jessica Holbrook Hernandez
August mee"ng:
Lessons from the Fire Line:
Finding the Spark That
Ignites You!
Gina Geldbach-Hall
Tuesday, August 20, 2013
5:30 p.m. Networking
5:45 p.m. Dinner – $15
$5 program only
6:15 p.m. Program
7:30 p.m. Business Meeng
Brady Industries
7055 Lindell Rd.
Las Vegas, NV
RSVP to Don Humphrey, CAP-OM
2012–2013
Chapter Board of Directors:
President:
Pa( Speer, CAP
[email protected]
President-elect:
Sandra Ross
[email protected]
Vice President:
Rebekah J. Koshnick
[email protected]
Secretary:
Melanie Alexander
[email protected]
Treasurer, Newsle)er Editor:
Don Humphrey, CAP-OM
[email protected]
[email protected]
Membership Chair:
Kelly Ford
[email protected]
Imagine for a moment that
you’ve just heard the dreaded
words, “We’re going to have to
let you go.” A lot of people have
heard this phrase over the last
couple years, and most have
probably reacted with some
degree of panic: How am I going
to pay my bills? Where am I
going to go? What am I going to
do?
Panic mode is not the right
me.
Obviously, this frame of mind is
not a great launching point for
your next job or your job
search. Wri%ng an eﬀec%ve
resume and cover le'er requires analy%cal thinking and
conﬁdence in your abili%es. So
let me tell you a li'le secret: the
best %me to write your resume
is when you’re perfectly happy
at your job!
Keeping track of all your accomplishments.
I’m not saying that you should
have a perfectly marketable
document ready to go every
moment of your life, although
that’s not a bad idea. I am sugges%ng that it’s smart to keep a
running list for yourself of all
your diﬀerent jobs and what
you’ve accomplished at each.
There are several reasons for
this. First, it’s easy to forget
three years later that you wrote
the proposal that won your
company a $500,000 project.
Second, quite o3en your company doesn’t publish or share
numbers that reﬂect your contribu%on to their success. For
instance, while you may be well
Preparing for the unexpected.
Perhaps the best reason to keep
a running career document for
yourself is that if you do unexpectedly ﬁnd yourself out of
work, you won’t have to rack
your brain to remember details
from your professional past. It
can be par%cularly hard to ascertain measurable results
when you no longer have access
to a company’s documents. By
keeping track of your work accomplishments on an ongoing
basis, you have the ability to go
through your list and pull out
the key highlights any%me you
need them—like when you’re
fran%cally searching for a new
job.
For a free resume analysis submit your resume via e-mail
to [email protected].
To view samples of professionally-wri'en resumes or to read
other career ar%cles visit h'p://
www.greatresumesfast.com. The Match Game –
How to Determine
Which Job Is Right
for You
When jobs are scarce, many
people are tempted to take any
oﬀer that comes their way. But
what about when you have the
opposite problem — more than
one job oﬀer to consider? If the
salaries are comparable, what
should the other determining
factors be when making your
decision?
Choosing an employer is all
about a good match. Compa%bility is integral to a mutually
beneﬁcial rela%onship between
you and the company. Selec%ng
a job that best ﬁts your needs is
the key to a fulﬁlling career.
When weighing your op%ons,
it’s important to be honest with
yourself about what kind of
work environment you require
for op%mum job sa%sfac%on.
(See Match Game on page 7)
Inside this issue:
Why NOW is the Best Time
to Write Your Resume .... 1
The Match Game –
How to Determine Which Job
Is Right for You .... 1
Don't Let These 4 Grammar
Glitches Get the Best of You .... 2
LinkedIn Endorsements –
Useful or Cliché? .... 2
Jessica Holbrook Hernandez, global
resume authority and President/CEO
of Great Resumes Fast, is a former
HR Manager who partners with
professional- and execu've-level
candidates to create authen'c,
branded resumes and cover le)ers.
An interna'onal resume columnist
and resume expert for JobTalkAmerica radio, her work opens doors to
lucra've posi'ons at Fortune 500
companies.
President’s Message ...................... 3
Source: h)p://careerrocketeer.com/
Member Milestones ...................... 8
IAAP Has a New Logo!.................... 3
Monthly Grammar Tip ................... 3
Stop Wai%ng for LinkedIn to
Produce Magic Results .... 7
November CAP and OM
Exam Registra%on
Deadline Approaching .... 8
2013–2014 Interna%onal
Board of Directors .... 8
Chapter Calendar ........................... 8
The Voice
July–August 2013
Page 2
Don't Let These 4 Grammar
Glitches Get the Best of You
— Julie Perrine, CAP-OM, MBTI Cer'ﬁed
Flawless grammar. It’s one of those precious
skills all administra%ve professionals want,
but not everyone has a knack for – or the
%me and pa%ence to develop.
Being
gramma%cally
correct is crucial for admins since their job involves frequent correspondence – wri'en and
verbal – on behalf of
their execu%ves and
teams, in addi%on to
their own communica%ons. While great grammar doesn’t come overnight, there are some
grammar rules every admin should know to
maintain a professional appearance for
themself and their execu%ve. Here’s the
rundown on four of the most common grammar glitches, and %ps on avoiding them.
1. Who or whom? Both words are pronouns.
However, who explains who is doing something, and whom denotes who has something done to it. If you’re trying to ﬁgure out
which word to use, Mignon Fogarty (also
known as Grammar Girl) recommends the
following: “Like whom, the pronoun him
ends with m. When you're trying to decide
whether to use who or whom, ask yourself if
the answer…would be he
or him. If you can answer
the ques%on being asked
with him, then use whom,
and it's easy to remember
because they both end
with m. For example, if
you're trying to ask, "Who
(or whom) do you love?"
The answer would be "I
love him." Him ends with
an m, so you know to use
whom. But if you are trying to ask, "Who (or
whom) stepped on Squiggly?" the answer
would be "He stepped on Squiggly." There's
no m, so you know to use who.
instance, “I like shades of blue, e.g. (for example) navy and sky.” You’re lis%ng a few
examples of the shades of blue you like. On
the other hand, i.e. should clarify something.
For instance, “I watch a lot of sports, i.e.
(that is) baseball and basketball.” In this
case, you’re only lis%ng the sports you
watch.
3. Neither/nor and either/or. The ﬁrst thing
you need to remember is that either and or
are best buddies, so are neither and nor.
This means they’re usually found together.
Either/or are used in an aﬃrma%ve sense
when there’s a choice between two op%ons.
For instance, “We can either go now or a3er
work – it’s your decision.” Neither/nor are
used in a nega%ve sense when you want to
say that two or more things are untrue. For
instance, “Neither my boss nor my team
went to the conference.”
4. Further or farther. There’s a simple way
to choose between these two. Just remember that farther applies to distance and further is an abstract term that you can’t measure. If you’re talking about a concrete, speciﬁc distance, farther is the right choice. For
example, Kate jumped just an inch farther
than Jim, and caused further confusion
about who was the be'er long jumper.
Making the right grammar choices is crucial
in maintaining your professional appearance, as well as your execu%ve’s and team’s.
Keep these %ps in mind as you’re wri%ng
your next memo, le'er, or other correspondence. And remember, you can always ask
someone else to proof
your work, or use an
online grammar tool, such
as Grammarly, to ensure
your copy is clean. A3er
all, when it comes to
grammar, there’s no such
thing as too perfect!
“Being grammatically
correct is crucial for
admins since their job
involves frequent
correspondence …”
2. i.e. versus e.g. Both are abbrevia%ons for
La%n terms: i.e. stands for id est and e.g.
stands for exempli gra%a. However, you
don’t need to remember La%n to know
which one to use. Instead, think of e.g as
“for example” and i.e. as “that is.” If you use
e.g., an example should come a3er it. For
© 2013 Julie Perrine Interna'onal, LLC
Julie Perrine, CAP-OM, is the
founder and CEO of All Things Admin, providing
training, mentoring and resources for administra've professionals worldwide. Julie applies her
administra've exper'se and passion for lifelong
learning to serving as an enthusias'c mentor,
speaker and author who educates admins around
the world on how to be more eﬀec've every day.
Learn more about Julie’s new book – The Innova%ve Admin: Unleash the Power of Innova%on in
Your Administra%ve Career – and request your
free copy of our special report “From Reac've to
Proac've: Crea'ng Your Strategic Administra've
Career Plan” at www.AllThingsAdmin.com.
LinkedIn Endorsements –
Useful or Cliché?
— Don Humphrey, CAP-OM
Are you being bombarded with endorsements on LinkedIn? Perhaps you’re wondering how useful this tool can be if people are
endorsing you for skills you may not even
possess. I know I am. So what are endorsements, how do they work, and can you reign
them in?
Introduced in September 2012, endorsements are a feature in LinkedIn that make it
easy for people to recognize you for your
skills and exper%se without having to compose a full-length recommenda%on. Only
ﬁrst-degree connec%ons can endorse you; so
if you’re receiving more and more endorsements from people you feel like you barely
know, it’s because you’ve expanded your
circle of connec%ons. Now, including acquaintances and maybe even people you’ve
never met as LinkedIn connec%ons is not
necessarily a bad thing. I personally will accept an invita%on to connect with any IAAP
member and probably from anyone in my
company. While I may not know some of
these people well (or at all), there may come
a %me when I need help that these people
can provide – or vice versa.
But the problem, in my opinion, is that people whom I really don’t know have started
endorsing me for skills that they have no
clue whether I possess. I am all for welcoming endorsements from people I know for
skills I have, and I am happy to return the
favor. But I, for one, ﬁnd it unethical to endorse a person for skills I don’t know if he or
she possesses.
While endorsements can’t be deleted, they
can be hidden. Go to the pull-down menu at
the top of the screen and under “proﬁle,”
click “edit proﬁle.” When you scroll to the
“skills and exper%se” sec%on, you will see a
pencil icon. Click that and you will see an
op%on to “manage endorsements.” If you
have an endorsement from someone who
(See Endorsements on page 8)
The Voice
President’s Message
EFAM 2013 – How Did I Enjoy It, Let
Me Count the Ways
For someone who has
been a'ending EFAMs
(previously Conven%ons)
since 1995, I must say I
found the “new EFAM”
exci%ng, engaging and
well executed.
1. Leadership Bootcamp
PaH Speer, CAP
was four hours of learning, playing, sharing and fun. Susan Leahy
(RobertsRulesMadeSimple.com) was energe%c, humorous and knowledgeable, and
made leadership training enjoyable. Marie
Herman, CAP-OM, IAAP member from
Illinois, stepped up the last hour to lead the
conversa%on on chapter/division leadership,
including discussions on reten%on and recruitment.
2. Evening of Welcome had plenty of room
and lots of tables and chairs! Plus the
Arizona-Nevada-New Mexico Division dancing team took ﬁrst place in the Southwest
District and ﬁrst place over all. We got all
10s!
3. Keynote Speakers – not one, not two, but
three keynote speakers this year. The most
memorable was JR Mar%nez with his incredible story of goal seYng, perseverance, and
determina%on.
4. Business Sessions were kept brief on Sunday, Monday and Tuesday; however, we
were not deprived of any informa%on – it
was all there. Opening Ceremonies with the
Parade of Na%ons, President’s address,
CEO’s report, introduc%on of candidates,
report of the teller’s commi'ee, installa%on
of oﬃcers and discussion/vo%ng on the proposed amendments.
5. Educaonal Sessions – this year a'endees
did not sign up in advance for sessions. Most
of the sessions were oﬀered twice. The new
process worked really well.
6. Monday’s Awards Luncheon – new this
year and included in the registra%on; another great addi%on to EFAM.
7. The Marketplace (previously Oﬃce Expo)
was open for two hours in the morning and
two hours in the a3ernoon. Each a'endee
selected when they wished to a'end and
received the appropriate %cket for entrance.
It made visi%ng with the vendors so much
easier as this new process eliminated the
crowds.
July–August 2013
Page 3
8. The Foundaon Silent Aucon – new this
year. The room was full of incredible items
to bid on from airline %ckets to hotel accommoda%ons to baskets full of a variety of fun
things. The auc%on raised more than
$22,000 for The Founda%on.
9. Recepon and Closing Celebraon had a
new name and format. The recep%on also
included the “meet and greet” with the 2013
–2014 newly elected oﬃcers. Following the
Closing Celebra%on was an evening of dancing.
10. IAAP Friends – there was plenty of opportunity to visit with old friends and to
make new ones. One of my favorite things
about EFAM is spending four to ﬁve days
with 1,200+ IAAP friends.
And now a few highlights from my 2013
EFAM experience. The proposed amendments’ discussions showed passion, civility,
and professionalism. All of the proposed
amendments passed. The assembly erupted
in applause when the dues increased
passed.
I had the privilege of a'ending the Friday
night President’s Dinner. The ac%vi%es prior
to dinner were absolutely hysterical. There
were tributes to outgoing Interna%onal President Karlena Rannels, CAP-OM, on her
successful year and service to the associa%on, and she was showered with wonderful
gi3s.
On Sunday, thirteen of the division presidents with whom I served during the 2011–
2012 year got together for our annual
dinner. We had a most enjoyable evening at
Bubba Gump Shrimp Co.
Incoming Interna%onal President Judie
Yannarelli, CAP-OM, hosted a Brown Bag
Coﬀee for chapter and division presidents.
This was a special event and new this year. It
provided an opportunity to visit with other
division and district leaders on best
prac%ces.
I admit I was apprehensive about the new
structure of EFAM, and now I admit I was
pleasantly surprised and excited with the
experience. IAAP Has a New Logo!
A new IAAP logo was introduced
at EFAM in July. The full release
along with branding guidelines are
forthcoming; we should receive
our chapter-speciﬁc logo around
the end of August. Meanwhile,
check out the FAQs here. Monthly Grammar Tip
The Serial Comma
Corn ﬂakes, Whea%es, AllBran? No, that would be the
cereal comma. Let's talk
instead about the serial
comma, which our standard
guide, The Chicago Manual
of Style, dictates is necessary.
Commas needed. Items in a series are normally separated by commas. (But when the
items are themselves punctuated, use a
semicolon between items.) When a conjunc%on joins the last two elements in a series, a
comma--known as the serial or series comma or the Oxford comma--should appear
before the conjunc%on to prevent ambiguity. If the last element consists of a pair
joined by and, the pair should s%ll be preceded by a serial comma and the ﬁrst and.
• She took a photograph of her parents, the
president, and the vice president.
• The owner, the agent, and the tenant
were having an argument.
• I want no ifs, ands, or buts.
• Paul played bass, Ringo played drums, and
George and John played guitars.
• JoJo mastered the slalom course, Jay did
trick skiing, and Gracie did the ski jump.
• The meal consisted of swordﬁsh, red
snapper, and both wild and farm-raised
salmon.
• Dori was barefoo%ng, Jon was reading,
and Wells was pain%ng walls and ﬁxing
decks.
Comma not needed. In a series whose elements are all joined by conjunc%ons, no
commas are needed unless the elements are
long and pauses helpful.
• Is it in Harrison or Naples or Bridgton?
• You can turn right at the light and le3
onto ﬁre lane 202, or turn le3 on Route 35
and right onto ﬁre lane 201, or just ask a
local person how to get theyah.
Semicolons within series. When elements in
a series involve internal punctua%on, or
when they are very long and complex, they
should be separated by semicolons.
(See Grammar on page 7)
The Voice
Page 4
Also, from our August speaker:
July–August 2013
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The Voice
Match Game
(Con'nued from page 1)
Following are some things to consider when
assessing poten%al employers:
• Do you need guidance or do you prefer to
take the reins? If you’re the kind of person
who works best with a lot of direc%on, you
probably wouldn’t be happy in an oﬃce
where managers travel a lot and are not
especially accessible. If, on the other hand
you prefer being le3 to your own devices,
then this situa%on would be more suited to
your style.
• Are you a risk taker or do you require
more stability? A ﬂedgling business may be
an exci%ng place to work for people who like
the excitement of building something from
the ground up. But for those who need more
security, a successful well-established company would be a be'er choice.
• What about the people? Think back to
your interview and recall the managers and
people you met. What was your ini%al impression? Could you see yourself working
closely with them every day? Any doubts or
reserva%ons should be considered red ﬂags.
• Do you like the work environment? Envision the type of workplace you prefer and
compare it to one you’re considering. For
example, are you the kind of person who has
trouble concentra%ng if people are listening
to music in their cubicles or engaging in frequent conversa%ons? If so, you’re more
likely to be annoyed working in an oﬃce
where this is the norm.
• Are the company’s long-term goals in sync
with your own? Ask yourself where you’d
like to be in ﬁve years and whether or not
the posi%on oﬀers room to grow professionally. Can the role lead you down the right
path toward your goals?
Virtually no one would argue that having
more than one job opportunity isn’t be'er
than having only one — or none. But if you
do ﬁnd yourself in this enviable situa%on,
there are s%ll pi\alls. Carefully consider your
op%ons and base your decision on the posi%on that most closely matches your needs.
OﬃceTeam is the world’s leading staﬃng service
specializing in the placement of highly skilled
administra've and oﬃce support professionals.
The company has more than 300 loca'ons worldwide, and oﬀers online job search services at
www.oﬃceteam.com.
July–August 2013
Page 7
Stop Wai"ng for LinkedIn to
Produce Magic Results
—Laura Smith-Proulx
In my recent conversa%on with Andrea
Coombes of Wall Street Journal’s MarketWatch, we discussed the common pi\alls
most job seekers (boomer-age and otherwise) make in using LinkedIn.
Of course, we covered %ps on including a
professional photo, strengthening your
LinkedIn Summary, and joining the right
Groups.
However, the largest mistake I see most job
seekers make is simply wai%ng.
Wai%ng for the right moment to update your
Proﬁle, get a perfect head shot, or write a
be'er Headline will nearly guarantee your
job search will take longer.
Why? Because most employers have become reluctant to contact candidates who
seem to have an invisible or barely-there
digital iden%ty.
By upda%ng your Proﬁle NOW, you’ll reap
ROI from more traﬃc on LinkedIn. You might
even be contacted without having to send a
resume ﬁrst, simply because so many recruiters use it as a free resume database.
Without wai%ng another minute, you can
openly display your work experience, educa%on, and career path to anyone, with
these immediate advantages:
CCO, COO, CTO, CEO, SVP, and Director candidates
to win top jobs at Fortune-ranked corpora'ons. A
creden'aled Professional Resume Writer, Career
Management Coach, Interview Coach, Social Networking (LinkedIn, Facebook, Twi)er) Career Strategist, and Personal Branding Analyst, she is the
author of How to Get Hired Faster: 60+ Proven Tips
& Resources to Access the Hidden Job Market, with
work featured in 8 career bestsellers. She serves as
a media source to Wall Street Journal FINS,
CIO.com, AOLJobs.com, LocalJobNetwork.com, and
other outlets.
Grammar
(Con'nued from page 3)
"Etc." and "and so forth." The abbrevia%on
etc. (et cetera, literally "and others of the
same kind") is tradi%onally both preceded
and followed by a comma when it is the ﬁnal
item in a series. Such English equivalents as
and so forth and and the like are usually
treated the same way.
• Cats, dogs, parrots, etc., in transit must be
conﬁned to cages.
• The carpenter's saw, hammer, level, and
so forth, were found in the aYc.
An alterna%ve and quite acceptable usage is
to omit the second comma (a3er etc.), punctua%ng such expressions in the same way as
the ﬁnal element in any series. Source: The Chicago Manual of Style.
• Hiring managers can easily determine
whether you ﬁt their ideal-candidate parameters
• Co-workers or past bosses can be reminded of your achievements and qualiﬁca%ons
(and may be more likely to recommend you)
• Customers researching your company can
decide if they’d like to do business with you
or your employer
Find us on the web!
• Employers will see you as a more visible,
professionally engaged candidate who
knows how to use social media
• You’ll be in a much be'er place if a layoﬀ
or unexpected job loss happens!
None of this will happen, however, unless
you start marke%ng your speciﬁc skills in
LinkedIn… without wai%ng for the perfect
opportunity. Laura Smith-Proulx, award-winning execu've
resume writer and founder of An Expert Resume, is
a former recruiter who partners with CIO, CFO,
www.lvvalley-iaap.org
The Voice
November CAP and OM
Exam Registra"on Deadline
Approaching
—Tracy McCabe, CAP-OM, Cer'ﬁca'on Chair
2013–2014 Interna"onal
Board of Directors
President
Registra%on Deadline for
November CAP Exams
20
LVV Chapter Mee%ng
All new CAP applicants are required to have
48 months of Administra%ve experience or
36 months of Administra%ve experience and
veriﬁca%on of Associate Degree or 24
months of Administra%ve experience and
veriﬁca%on of Bachelor’s Degree. The experience must be veriﬁed by your employer
using the Job Func%on and Employer’s Statement. If you are retaking the CAP exam or
taking the OM Exam, you are not required to
resubmit experience.
(Con'nued from page 2)
2
Labor Day
Wendy S. Melby, CAP-OM
3
LVV Chapter Board of Directors Mtg.
Vice President
17
LVV Chapter Mee%ng
Kristi Rotvold, CAP-OM
20
September–October Newsle'er
Deadline
Secretary
One way to manage your skills (which helps
in direc%ng others to endorse you in skills
you do possess) is to list your skills. Under
“More” at the top of your proﬁle page, pull
down the menu to “skills and experience”
and type a skill into the box. Pick at least 10
skills; endorsements will only show on your
proﬁle for your top 10 skills.
Finally, it’s always a good idea to reciprocate
endorsements for people you know. I would
suggest that you make them meaningful.
Review the person’s skills and other endorsements and choose only those things
that you feel the person actually possesses.
October 2013
Dortha Gray, CAP-OM
1
LVV Chapter Board of Directors Mtg.
Treasurer
15
LVV Chapter Mee%ng
Canada District (2013–15)
1
November Newsle'er Deadline
Susan E. Straub, CAP-OM
2
CAP Exams
Director, Great Lakes District (2013–15)
5
LVV Chapter Board of Directors Mtg.
Elec'on Day
Sharon K. McPherson, CAP-OM
11
Veterans Day
Director, Northeast District (2012–14)
19
LVV Chapter Mee%ng
Lisa A. Hogan, CAP-OM
28
Thanksgiving Day
November 2013
Dawn E. Becker, CAP-OM
Director, Northwest District (2012–14)
Jennifer Stewart, CAP-OM
Director, Southeast District (2013–15)
Michelle Spradley, CAP-OM
Director, Southwest District (2012–14)
Past President
Kelly A. Reggio, CAP-OM
Foundation Chair
really doesn’t know your skills, hide it. Likewise if someone has endorsed you for a skill
you don’t have, you can click “add and remove,” and delete the skill.
September 2013
President-Elect
Karlena Rannals, CAP-OM
Endorsements
August 2013
15
Antoinette Smith, CAP-OM
Source: www.iaap-hq-org/cer'ﬁca'on
Chapter Calendar
Judith Yannarelli, CAP-OM
The deadline to apply to take or retake the
November CAP and OM Exams is August 15,
2013. If the applica%on packet is received
between August 16 and August 31, 2013,
there will be a late fee of $50 that must be
included with payment. The fee for IAAP
members to take the CAP Exam is $200; OM
Exam fee is $125. Non-member fee for the
CAP Exam is $375. This includes a one year
IAAP membership. The non-member fee for
the OM Exam is $175. The applica%on for
the November 2013 exams is here.
The November CAP and OM Exams will be
held on November 2, 2013, at the First Chris%an Church in Las Vegas.
July–August 2013
Page 8
Member Milestones
Congratula"ons to the following:
Birthdays:
Wanda Herbers ................................ Sept. 23
August Anniversaries:
Lila Sco', CAP ...................................... 27 yrs.
September Anniversaries:
Glenda Aus%n, CAP ..............................25 yrs.
We have 24 members as of July 31.
Cer"ﬁca"on Exam Dates ....... Reg. Deadline
November 2, 2013 ............... August 15, 2013
May 3, 2014...................... February 15, 2014
November 1, 2014 ............... August 15, 2014
The Voice is a publica%on of the Las Vegas Valley
Chapter, IAAP. External ar%cles have been reproduced with permission and may not be reused
without permission from the original sources. To
submit ar%cles or sugges%ons for future newsle'ers, please email Don Humphrey, CAP-OM.
© 2013—Las Vegas Valley Chapter, IAAP
Welcome (back) to our
new member:
Mary Jane Porterﬁeld
For membership informa%on
or roster changes contact:
Kelly Ford, Membership Chair.