Book online at w w w. g l o b a l a v i a t i o n . c o m Booking form How to Apply Human Factors Knowledge to Achieve Safe Practice How to Apply Human Factors Knowledge to Achieve Safe Practice Caring for People with Diabetes: How to Develop and Implement an Please tick the date and venue you prefer: Wednesday 24 March - Birmingham Tuesday 20 April - London and address the Clinical Governance Agenda Delegate One through the effective use of all available resources Forename: Surname: Mr/Mrs/Ms - Human, Systems and Information Job Title: Delegate Two Forename: Surname: Wednesday 24th March 2004 - Birmingham Tuesday 20th April 2004 - London Mr/Mrs/Ms Job Title: Organisation name and address: Postcode: Tel: Fax: E-mail: TRM Signature(s): Team Resource Management Training Order number (if applicable): Invoice address (if different from above): GAT policy is to select venues that provide access for all people. Special dietary preferences will be catered for on request. If you have any special requirements, please state below. Please return the booking form to GAT at the address or fax number below. Patient care, like other technically complex and high risk services, is an interdependent process carried out by teams of individuals with advanced technical training who have varying roles and decision making responsibilities. While technical training assures proficiency in specific tasks, it does not address the potential for error deriving from communication and decision making in dynamic environments. In response to these challenges, the aviation industry has developed training focussed on the role of human factors on teams working in complex environments. These techniques have been successfully developed and applied by Global Air Training, working with NHS Trusts and other healthcare organisations. The TRM training course demonstrates the applicability of lessons proven in aviation to patient safety and draws upon case studies and experience in NHS Trusts. Conditions The fee for this course is £275+vat. This includes all lunch, refreshments, tuition and course materials. GAT standard terms and conditions apply. All cancellations will incur a 20% administration fee. Cancellations within 28 days of the course date will incur the full course fee. Substitutions may be made at any time. GAT reserves the right to amend the programme or presenters without prior notice. GLOBAL AIR T R A I N I N G Global Air Training Ltd, Hamilton House, Rackery Lane, Llay, Wrexham LL12 0PB United Kingdom Tel: +44 (0)1978 856 446 Fax: +44 (0)1978 853 991 e-mail: [email protected] web: www.globalaviation.com • • • • • • Meet the challenges of the National Agenda for Patient Safety Apply Concepts and Principles Proven in Aviation Explore the Impact of Personal & Technical factors on Human Performance Find Local Solutions Change Practice Influence Cultural Change This course will be of particular interest to clinical governance leads, risk managers, ward managers and patient safety professionals. GLOBAL AIR T R A I N I N G “Modern Health care is delivered a highly complex, environment often involvThis course is designed to developinskills in the practicalpreeured application of the materials to the ing the care of vulnerable seriouslt ill patients. More then almost any other industry in participant's working environment. A workshop approach is used to allow the participants which risks occur, health care is reliant on people, more often then machines, to make to share information and experience. decisions, exercise the judgement and execute the techniques which will determine the The course be of particular interest to clinical governance leads, risk managers, ward outcome forwill a patient.” managers and practitioners involved in risk assessment training. “Modern health care is delivered in a highly complex, pressured environment often involving the care of vulnerable seriously ill patients. More than almost any other industry in which risks occur, health care is reliant on people, more often than machines, to make decisions, exercise the judgement and execute the techniques which will determine the outcome for a patient.” The Programme 09:30 Registration and Coffee 09:45 Introduction to the programme and to the course facilitators 10:00 Challenges for patient safety in healthcare organisations - Implementing “An Organisation with a Memory” - Meeting the Clinical Governance Agenda 10:20 An introduction to Team Resource Management - Lessons learnt from the aviation industry Making Amends, Report by the Chief Medical Officer DoH June 2003 11:00 Morning refreshments About Global Air Training The TRM Course 11:20 “...very applicable to (my) work - it helped me to consider human factors when developing solutions.” The course will cover: - The error chain approach 12:00 Patient Safety Professional • How to apply a human factors model to safety in health care Human Factors - Performance and limitations Delegate October 2003 • How to improve communication and interpersonal relationships within clinical teams Aviation case-study 13:00 Lunch 14:00 Health care case-studies • How to engage staff in team resource management • How to determine human causal factors in adverse incidents - the error chain model • How to identify the lessons learnt and select appropriate methods for disseminating information 14:45 - Successful application in NHS Trusts All course participants will receive a delegate pack containing: • Copies of written materials used on the day, including PowerPoint handouts Learning lessons and sharing experience 15:30 Ten practical steps to take now 15:45 Afternoon refreshments and departure • Examples of good practice • Exemplar proformas for adaptation and use in own work place • Resources CD Global Air Training provides specialist training for organisations in aviation and healthcare. A particular focus of our activities is in the application of human factors and teamwork training to safety and risk management. The company was founded in 1996 by experienced aviation industr y professionals. We recognised that many of the training concepts developed in aviation have applications in other high risk industries and the client base has grown progressively to include organisations in every continent of the world including leading airlines, civil aviation authorities, healthcare, government and business. Global Air Training has delivered successful training programmes in Team Resource Management and Root Cause Analysis at NHS Trusts throughout the UK. • Useful contacts • A bibliography of recommended further reading and useful web resources CEPD Accredited A continuation of GAT’s successful one day programme in Team Resource Management. Dianne Worby - Director, Global Air Training 5 CEP Credits Approved Course Facilitator - Dianne Worby Course Facilitator - Sue Norwood Di is a founding director of Global Air Training. Her background is in commercial aviation and airline management. She has worked in the industry for 19 years, in instructional roles in safety procedures and error avoidance, working with airlines worldwide. Di is an accredited Civil Aviation Authority Crew Resource Management Instructor and Examiner and is the Chief Tutor for Global Air Training's CAA Accredited CRM Train the Trainer Programme. She holds a pilot's licence and is a member of an international aviation incident team. Sue has an in-depth knowledge of healthcare having worked in many areas of service provision, particularly public health, education and professional development, quality assurance and standard setting. She has a wide experience of advisor y, consultancy and project management roles to health authorities, higher education institutions and other agencies and as a member of editorial boards of major publishers of health and nursing related journals. She is a qualified nurse, health visitor and teacher. She holds a post-graduate diploma in sociological research and is a reviewer for CHI. In her current role as Training & Development Manager with Global Air Training, Sue is implementing innovative training programmes in healthcare based on concepts and techniques from the Aviation Industry. GLOBAL AIR T R A I N I N G Sue Norwood - Training and Development Manager, Global Air Training