14th March 2012
GENERAL POLICIES FOR SUMMER 2013 TO SPRING 2014 PROGRAM RELEASES:
UK MARKET
DATE:
RE:
Please find attached the general policies that are applicable to the new cruises published in the Summer 2013 through Spring 2014
program releases. These policies will not apply to the previously published Sun, Dawn & Sea May through October 2013 sailings.
CHANGES
The following changes have been made since the policy document was last issued in November 2011.
The amount of deposit due for each person on a booking has increased from 10% to 15% of the cruise/cruisetour fare.
Final Payment moved to 90 days prior to departure for all cruises (previously it was 90 days for cruises over 29 days).
Cancellation terms have also been altered. Now all cruises have the same cancellation terms – equal to the existing terms
for 90-day Final Payment.
Our ships have been recategorized resulting in a change to our Group Categories. See Page 15 for more details.
The number of groups available to agents using our Net Rate Program has been adapted to give more flexibility.
o Instead of being 1 per ship, per trade, per month, the new policy is up to 16 groups per month across any ships and
trades – allowing agents to target a specific set of itineraries and promote every sailing on those itineraries for a
given month. This policy is effective today.
o Standard Groups for retail agencies remain at 1 per ship, per trade, per month.
Our Future Cruise Sales Program onboard the ships is changing slightly, effective today for all 16 ships, with revised cruise
duration ranges and dollar discounts for oceanview cabins.
All policies are subject to change at any time.
GROUP HIGHLIGHTS
Princess Cruises enables travel agents to promote their cruises with confidence by removing some of the risks associated with
space and pricing availability in the open market. This is done through our Travel Agent‟s Group Program which offers:
Guaranteed inventory – a contracted space allotment.
Guaranteed pricing – for beds sold from the contracted allotment.
Amenities – offering added benefits and an element of exclusivity for each agency.
Tour Conductors – one for every 16 passengers booked on qualified promotions.
Agents can create and tailor their groups with ease using Polar Online and are encouraged to promote with the amenities through a
variety of media.
Group Lead-in Fares for each category type are the same as Launch Fares. However, since group fares are reserved for higher
categories within each category type, agents receive up to a three-category upgrade compared to the lead-in open market Launch
Fare for the same category type.
Here are some great reasons to promote groups on Princess!
1.
2.
3.
4.
5.
6.
7.
8.
Advantage pricing below Launch Fares for most group categories.
No deposit required for up to 16 beds.
TCs are earned for every 16 lower berth sailed passengers who booked on qualified promotions (max 5).
Amenity points to add value and personalize the group.
FIT bookings automatically combine with groups to earn TCs and amenities.
Group amenities are protected from the first booking.
Groups can only be blocked using Polar online and the GDS.
Group venues can be reserved when voyages open for sale.
TABLE OF CONTENTS
1
SECTION A: GENERAL POLICIES & PROGRAMMES
FARES & BOOKING CHARGES ....................................................................................................... 1-2
General Information..............................................................................................1
Launch Fares .........................................................................................................1
Captain‟s Circle Launch Promotion......................................................................1
Group Fares & NET Rates ....................................................................................1
Cruisetours ............................................................................................................1
Single & Third/Fourth Occupancy........................................................................1
Age Restrictions....................................................................................................2
WLCL Savings .....................................................................................................2
Gratuities ..............................................................................................................2
Air Add-ons ..........................................................................................................2
PAYMENTS & DEPOSITS .................................................................................................................... 3
Deposits & Final Payment ....................................................................................3
Credit Card Fee .....................................................................................................3
Waitlist Policy ......................................................................................................3
CANCELLATION & REFUND POLICIES ........................................................................................... 4
Cancellation Fee Schedule ....................................................................................4
Name Changes ......................................................................................................4
DOCUMENTATION .............................................................................................................................. 5
Pre-Cruise Emails & Online Luggage Tags ..........................................................5
Shore Excursion eBooks .......................................................................................5
FLIGHT SELECT ................................................................................................................................. 6-8
Overview ..............................................................................................................6
Flexible & Restricted Fares ..................................................................................6
Booking & Cancelling Flight Select .....................................................................7
Summary of Flight Select .....................................................................................8
CRUISE PLUS HOTEL PACKAGE, TRANSFER & HOSPITALITY.................................................. 9
ONBOARD & MISC PROGRAMMES ................................................................................................ 10
Celebrations ........................................................................................................10
Spa Packages ......................................................................................................10
Shore & Land Excursions ...................................................................................10
Onboard Sales .....................................................................................................10
Loyalty Programmes ...........................................................................................10
CRUISE SALE PROGRAMMES ......................................................................................................... 11
SECTION B: GROUP POLICIES & PROGRAMMES
UK AGENT‟S GROUP PROGRAMME....................................................................................... 13 – 15
Overview ...........................................................................................................13
Guaranteed Inventory & Savings ........................................................................13
Definitions ..........................................................................................................13
Free Berths ..........................................................................................................13
Amenities ............................................................................................................14
Number of Groups & Group Size .......................................................................14
Bulk Deposit .......................................................................................................14
Net Rates.............................................................................................................14
Group Onboard Venues ......................................................................................14
Recall Schedule & Extensions ............................................................................15
Group Category Summary ..................................................................................15
2
SECTION A:
GENERAL POLICIES
& PROGRAMMES
3
FARES & BOOKING CHARGES
Policy Area
Definition
General
Information
Printed fare includes cruise only fare and Government Fees & Taxes (GF&T) and do not include air.
GF&T are incremental to the cruise only fare in Polar and are non-commissionable
Launch Fares
This is the term for all public FIT fares available at the time our new programmes go on sale - as shown in
our program releases. Launch Fares are available in all categories, are subject to availability and may
change at any time, including fare increases.
Captain’s Circle
Launch
Promotion
This promotion offers a discount of up to £100 per person (up to £500 for World Cruise) and a reduced
deposit for past passengers in all categories effective at program launch and expiring as follows:
August 31, 2012 for Alaska and Europe
September 30, 2012 for Summer Australia based program on Sun, Sea & Dawn Princess
(including World Cruises and World Cruise segments)
December 31, 2012 for Fall 2013 sailings
March 31, 2013 for all Spring 2014 sailings.
Specific discount amounts vary by itinerary and cruise length and will be included in each program
release.
Promotion includes a reduced deposit of 10% (excluding World Cruise or voyages 45 days and longer).
Captain’s Circle
Combinability
The Captain Circle discount is combinable with Launch Fares, Net Rates, all types of group fares,
regionals, and other past passenger promotions. Once booked, if a lower fare for which the past passenger
qualifies and requests becomes available, the discount will automatically combine with the lower fare.
Any subsequent promotions made available for new bookings only will not be combinable with this
discount.
The Captain‟s Circle Launch Savings is not applicable to third and fourth berth passengers.
Group Fares
Guaranteed group fares are available at launch in select categories.
Please see Section B: Group Policies & Programmes for further details.
Net Rates
The Net Rates will be released by March 15, 2012.
Please see Section B: Group Policies & Programmes for further details.
Cruisetours
A cruisetour is the combination of a cruise with a pre or post-cruise landtour, which includes land
transportation, visits to multiple destinations, overnight stays on land and select sightseeing inclusions.
This is different from a Cruise Plus Hotel Package which offers transfers between Airport and Hotel, a
Hospitality Desk at the hotel, hotel stay in the port city, baggage handling and transportation to the Pier.
Single
Occupancy
Single Passengers occupying a twin stateroom pay an exclusive occupancy supplement, calculated as
follows
Interior, Oceanview (standard and obstructed): 160% of cruise fare
Oceanview (premium), Balcony, Deluxe Balcony, Mini-Suite & Suite: 200% of cruise fare
NOTE: All calculations based on the cruise fare only.
Third/Fourth
Occupancy
Special rates are available for third and fourth passengers calculated at 50% off the double occupancy
launch fare.
1
Age Restrictions
on Travel
For cruises other than Sun, Sea and Dawn Princess operating in Australia:
All passengers under the age of 21 must travel with a passenger age 21 or older. Additionally, for groups
and families booking multiple staterooms, the minimum age for each stateroom is 16 years, provided they
are travelling with a parent or legal guardian. We are unable to accept group reservations for student and
youth groups that do not conform to our minimum age requirements. Each passenger agrees that they will
supervise any passengers in their care at all times to ensure all policies are strictly adhered to by all
passengers under their supervision.
For cruises on Sun, Sea and Dawn Princess operating in Australia:
For cruises departing from an Australian ports between 1 November and 7 January, any passenger under 19
years of age on the day they board the cruise, must travel in the same stateroom as a responsible adult 19
years or older. In addition, from 8 January to 31 January, there is a limit on the number of passengers under
19 years of age who can travel unaccompanied. Once the limit is reached, a responsible adult 19 years or
older must travel in the same stateroom. We can advise you at the time of booking whether the limit
applies to your booking. The responsible adult is accountable for passengers under 19 years of age in their
stateroom for the duration of the cruise, and the „Rights of the Captain‟ will be applied to anyone who
displays disruptive behaviour.
Below are the minimum age requirements* for cruise/cruisetour destinations:
6 months
Alaska, Canada & New England, Caribbean, Europe (exc. Transatlantic), Mexico, Panama Canal
12 months
Asia, Orient & Africa, Australia & New Zealand, South America, Transatlantics & Transpacifics
*Minimum age for escorted landtours is 5 years old.
Age Restrictions
on Drinking &
Gambling:
The age for both drinking and gambling for Princess ships is 21 years old*. Passengers under the age of 18
will not be permitted in the Disco after 11:00 p.m.
*For cruises on Sun, Sea & Dawn Princess sailing from Australian ports and for Crown Princess sailing
roundtrip from Southampton, the drinking and gambling age will be 18 years old.
WLCL Savings
All VIP members who have cruised on other World‟s Leading Cruise Line (WLCL) ships, but not on
Princess, will receive a special discount, equal to the Captain‟s Circle Savings amount for that sailing.
This discount is combinable with Launch Fares only. The WLCL savings is not combinable with Group
fares.
Gratuities
Gratuities will be charged to the passenger‟s onboard account in the following amounts:
Suites, Mini-suites
$12.00 per person per day
All other metas
$11.50 per person per day
Amounts shown are in USD (except Sun, Sea & Dawn Princess where gratuities are in AUD as above).
NOTE: Gratuities may vary or change without notice.
Air Add-ons
Cruise fares do not include air. Air add-ons will be available to purchase separately at launch via our
Flight Select Program. Starting 320 days prior to the end of the cruise vacation, Flight Select will offer an
experience similar to other automated air booking websites, but with flights tailored specifically to their
cruise. All available flights can be reviewed in real time and the desired time, carrier, number of stops,
cabin level and seating will be confirmed upon booking.
See Flight Select section for more information.
2
PAYMENTS & DEPOSITS
Policy Area
Deposits
Definition
A 15% deposit is required for all passengers (including 3 rd and 4th berths) travelling on a cruise/cruisetour at
time of booking.
Final
Payments
The Final Payment for all cruises/cruisetours is 90 days prior to departure.
There are no grace periods or extensions for receipt of final payment on a booking. All final payments are
due by the final payment date or the booking will automatically cancel. These policies apply to both FIT
and group bookings.
Credit Card
Fee
Waitlist
Policy
1.5% charged to all bookings paid with a credit card, including direct bookings.
Note: There is no fee associated with debit card payments.
A £100 per stateroom deposit will hold a place on our waitlist for any grade.
The charge is fully refundable if the waitlist does not clear or if the passenger cancels the booking.
If the waitlist does clear, passengers have until the end of business the following day to accept it.
There is no charge if the passenger is already booked on a cruise and wishes to be waitlisted for different
accommodations on that cruise. Similarly, there is no charge if the passenger wants to waitlist for a
different cruise, although cancellation fees may apply to the original cruise which will not be waived.
3
CANCELLATIONS & REFUNDS
Policy Area
Cancellation
Fee
Schedule
Definition
All passengers are required to pay a cancellation fee (including 3 rd and 4th berths) if they cancel their cruise,
cruisetour or Cruise Plus package. Cancellation fees are based on the fare paid, excluding Government fees
& taxes, transfers, fuel supplement, shore & land excursions and most special service items.
The amount of cancellation fee varies based on length of sailing for cruise/cruisetour and timing of
cancellation for cruise/cruisetour and Cruise Plus package, as illustrated in the schedules below.
Cruise &
Cruisetour
All Cruises & Cruisetours (all sailing lengths)
Days prior to Holiday Departure
180 days or more
179 to 90 days
89-57 days
56-42 days
41-14 days
within 14 days
Item(s) Assessed
None
Cruise Fare
All Items
All Items
All Items
All Items
Cancellation Fee
No cancellation Fee
Deposit# Amount
25% of Total Charges
50% of Total Charges
75% of Total Charges
100% of Total Charges
# For those passengers booking a reduced deposit promotion, the initial cancellation fee amount will not exceed the deposit
required/paid.
Cruise Plus
Hotels
All Pre- and Post-Cruise Hotel Packages (all cruise lengths)
Days prior to
Holiday Departure†
57 days or more
56-29 days
28-15 days
within 15 days
Cancellation Fee
No cancellation Fee
50% of Total Charges
75% of Total Charges
100% of Total Charges
†Holiday Departure is the earlier of cruise, cruisetour or hotel package start date.
Air Related
Cancellations
See Flight Select section for more details.
Name
Changes &
Cruise
Change Fees
A complete name change for all passengers on the voyage portion of a booking constitutes a cancellation
and will therefore be subject to cancellation fees described on the previous page. Changes to both a first
and last name are not permitted on the first passenger in a stateroom; only a correction to a first or last
name. Changes to both the first and last name are permitted on second berth passengers, up to 48 hours
prior to sailing provided that immigration information is provided.
4
DOCUMENTATION
Pre-Cruise
E-mails
All bookings have been transitioned to fully digital travel documents. We no longer mail pre-cruise packages
to our passengers.
In place of a printed Cruise Answer Book, passengers receive a coordinated series of five emails, timed
throughout the pre-cruise process to deliver just the information they need at that stage of their pre-voyage
planning. It is critical that we receive the passenger‟s email addresses when the booking is made.
In the event we do not have a passenger‟s email address, the pre-cruise emails will be sent to the attention of
their travel agent‟s OneSource email address. If a direct passenger doesn‟t provide an email address and they
are booked directly through Princess, or if there is no recorded email address for the passenger, travel agent or
agency, the personalized digital documents will only be viewable through Cruise Personalizer. For further
details, please see the Personalized Digital Documents section of Princess Search.
Below is an overview of the four Princess Pre-Cruise Emails.
Email #1 (deploys at time of deposit): Includes interactive content such as the bridge cam and videos of the
ship as well as frequently asked questions about travel logistics including visa requirements, transfers, and hotel
packages.
Email #2 (deploys two weeks prior to final payment): Includes videos about the destination and ship‟s features
as well as important notices and reminders.
Email#3 (deploys 60 days before sailing): Highlights select shore excursions available throughout the voyage,
available to book through Cruise Personalizer.
Email #4 (deploys 45 days prior to sailing): Includes information about the Princess dining experience,
specialty restaurants and signature amenities onboard their ship. Topics include packing suggestions, the
number of formal nights and onboard services.
Email #5 (deploys 15 days prior to sailing): Includes information about entertainment programmes as well as
personalized information regarding the passenger‟s Captain Circle benefits. Other topics include travel
logistics such as boarding pass instructions, an embarkation day checklist and directions to the pier.
Online
Luggage Tags
Passengers may print a boarding pass and personalized luggage tags from their home or office computer. In
order to print, passengers must be paid in full, have completed their PIF information, provided their credit card
details and provided their e-mail address. The online luggage tags include the passenger‟s name, Captain‟s
Circle membership status, stateroom number, and embarkation information. Online luggage tags are available
for printing 75 days prior to sailing. Generic luggage tags are still available at the pier for passengers who need
them.
Shore
Excursion
eBooks
Passengers may print their own personalized shore excursion book. Passengers have the option to select
multiple destinations to create, save, and print their new personalized shore excursion eBook for their entire
cruise.
5
PRINCESS FLIGHT SELECT
Programme
Overview
The Princess Flight Select programme is a completely redesigned air programme that provides greater
flexibility and choice to the process of booking flights for a cruise.
The new Princess Flight Select programme offers passengers and their travel agents an experience similar to
other automated air booking websites, but with flights tailored specifically to their cruise. All available flights
can be reviewed in real time and the desired time, carrier, number of stops, class of travel and departure and
arrival cities will be confirmed upon booking.
The new Princess Flight Select programme features no customisation fees. Customised flight itineraries are
available to all passengers. Passengers have the freedom to choose their air carrier, flight schedule, class of
travel, and departure and arrival cities without incurring a separate charge. Additionally, passengers can
customise departure and arrival cities as well as move their dates of departure and arrival.
All passengers who book air travel through Princess Cruises will be automatically enrolled in the Holiday
Package Protection programme. If passengers miss or will miss their original port of embarkation due to airline
delay or an airline service disruption, such as flight cancelation or flight re-routes, Princess will do what we
reasonably can to work with the airlines to find a reasonable alternative to provide flights to the next
appropriate port at no additional air cost to the passenger.
The Princess Flight Select programme features two types of fare options with competitive fares and flight
routings which can be viewed side-by-side for determining the option that best meets the passengers travel
needs. These two fare options are Flexible and Restricted, as described below.
Flexible Fare
Passengers choosing the flexible fare option will have the benefit of a flight schedule that can be cancelled or
changed without charges, up to 54 days before the first flight, allowing them greater freedom in their travel
plans. Fares are typically higher but more flexible under this option. Flexible fares are not payable until the
final cruise payment is due.
•
•
•
•
•
Restricted Fare
Flexible Fare Highlights:
Cancel or change up to 54 days prior to the outbound flight date or sail departure date (whichever is
earlier), without cancellation or change fees.
Passengers will only pay additional costs if they change to more expensive flights or receive a cost
adjustment if new flights are cheaper.
Payment is due at the booking final payment date – not at time of air booking. If booking flights
within the final payment period, then full payment of the air fare is required by credit card at the time
of booking.
Air charges are fully refundable, up to 54 days prior to the outbound flight date or sail departure date
(whichever is earlier)
Holiday Package Protection is included
Passengers may also choose a typically lower-priced restricted option that gives access to competitive fares.
These tickets are generally non-refundable, cannot be changed and are subject to 100% cancellation fees. In
addition, restricted air tickets must be paid by credit card for at the time of booking to lock in the schedule and
rate.
Restricted Fare Highlights:
• Competitive fares
• Ideal for those who know their plans won‟t change
• Payment of the air fare is due by credit card in full immediately when the air is booked to lock in the
schedule and fare
• Cancellation fees up to the full value of the ticket may be charged
• In order to change the flights, it is necessary to cancel and rebook, thereby incurring cancellation fees
• Air charges are typically non-refundable (eg. no cash back). Exceptions may apply. Cancelled
Restricted Air tickets will be reviewed by the Flight Select Air Team within 3 business days of
cancellation for any refund value. Refund amounts, if any, will be applied to the cruise booking.
• Holiday Package Protection is included
6
Booking Flight
Select
Flights are available to book under Flight Select approximately 320 days prior to the end of the cruise vacation
and up to four days prior to the cruise departure, subject to availability. (Note, fares including an air add on
will be available at the time voyages open for sale but bookings made with air prior to 320 days will be
subsequently converted to the Flexible Flight Select programme.) The cruise booking must be completed and a
cruise deposit must be paid before any air can be booked, although flights may be searched when checking
cruise booking availability. There are three options for adding air to a cruise booking, depending on the
passenger type. In all three cases, the same powerful search tool is being used to find and select air.
The home city on the POLAR booking will be used by Flight Select to determine which gateways will be
offered for air purchase.
POLAR Online accessed through www.CompleteCruiseSolution.com for Travel Agents
www.princess.com and Cruise Personalizer
Call Reservations
Cancelling
Flight Select
Air cancellation policies differ depending upon the type of fare booked, either Flexible or Restricted. The
cancellation fee amount (if applicable) will display prior to completing the change. Air bookings will
automatically cancel when certain booking changes occur as shown below.
Any passenger name change or correction
The booking is cancelled
The gateway city is changed
Addition of packages before or after the cruise
Cruise is rebooked to a new sailing
Flexible Fare:
When Flexible Fare is cancelled a refund may be issued, less the carrier and Princess‟ cancellation fees. A
cancellation fee will only apply if air is cancelled within 54 days of sailing. A notification will advise users
that air will cancel if the change is made, as well as any applicable air cancellation fees.
Restricted Fare:
When Restricted Fare is cancelled a cancellation fee will apply. Cancelled Restricted Air tickets will be
reviewed by the Flight Select Air Team within 3 business days of cancellation for any refund value. Refund
amounts, if any, will be applied to the cruise booking.
Cruise
bookings
made preFlight Select
Air Fare will be available via the pre-Flight select programme with traditional air add-ons as early as the
Programme release. At approximately 320 days the air department will confirm the flexible type air schedules
and update in POLAR cruise booking accordingly.
Credit Cards
In Flight Select
With the debut of the new Princess Flight Select programme comes some changes to current protocols and
policies that our travel agent community has always been accustomed to with respect to payments. The
following transactions will require payment by credit card:
Restricted fare requires credit card payment at the time of air booking
Flexible fare requires credit card payment if the air is booked within final payment period
A 1.5% credit card fee will be charged to the booking; payment by debit card does not generate a fee.
7
SUMMARY OF FLIGHT SELECT CHANGES
When flights can be
booked
Selection of preferred
airline, flights, and
travel date
Confirmation of
airline and flight
schedules
Airfare
Changes to Air
Reservation
Cancellation
Payment Due
Flight Disruption
Coverage
New Princess Flight Select
Flexible Fares
New Princess Flight Select
Restricted Fares
Previous FlightChoice
Programme
From 320 days up to 4 days
before departure subject to
availability via Flight Select tool
From 320 days up to 4 days
before departure subject to
availability via Flight Select
tool
As early as 18 months before
sailing
No charge
No charge
Additional fee for
customisation depending on
request.
At time of booking unless
outside of 320 days.
At time of booking unless
outside of 320 days.
75 days before sailing
Competitive and updated in
real-time based on current
airline inventory.
Competitive and updated in
real-time based on current
airline inventory
Fixed price at programme
launch
Cancellation fees may be
up to the full value of the
ticket.
Subject to terms and
conditions
Immediate cancellation fees
applicable up to the full
value of the ticket.
Based on cruise cancellation
schedule
No fee up to 54 days prior to
departure, passengers will only
pay for additional flight costs.
Fees apply within 54 days.
No fee up to 54 days prior to
departure. Fees apply within 54
days.
Same date as cruise final
payment date. Paid with final
balance.
Peace of mind that their cruise
holiday package is covered and
in the event of disruption,
Princess will work to assist
them.
Immediately at time of air
booking with credit card.
Peace of mind that their
cruise holiday package is
covered and in the event of
disruption, Princess will
work to assist them.
Same date as cruise final
payment date. Paid with
final balance.
Peace of mind that their
cruise holiday package is
covered and in the event of
disruption, Princess will
work to assist them.
8
CRUISE PLUS HOTEL PACKAGES
Overview
As the Consummate Host, Princess offers a variety of options for passengers to meet their varied
needs in the cities of embarkation and disembarkation. The recommended offerings vary based on
itinerary. Where air scheduling typically requires an overnight, a recommended Cruise Plus Hotel
package is defaulted. These offerings are all optional and may be removed from the booking prior
to final payment. Multiple offerings exist in many cities.
Princess offers Cruise Plus hotel packages in all port cities. Passengers may add as many nights as
they like based on availability. All accommodations are selected for their excellent service,
convenient locations and proximity to major attractions. Passengers will be met by a Princess
Representative and transferred between airport, hotel and pier. Luggage handling in all locations is
included.
We encourage passengers to extend their vacation with the security and peace of mind our
programme provides.
Pricing
Cruise Plus prices quoted are per person, double occupancy.
Inclusions
All Cruise Plus packages include hotel accommodations, porterage, transfers between airport/hotel
and hotel/pier, and the hospitality services of a Princess Representative.
Deposit
There are no deposit requirements for Cruise Plus.
Cancellation
Policies
Please refer to page 9 of this document.
Groups
Individual group passengers may purchase Cruise Plus, but no blocks will be held.
Commission
Hotel Packages are non-commissionable.
TRANSFERS & HOSPITALITY
Overview
Princess offers ship day transfers as an affordable, secure and efficient way for our passengers to
begin and end their vacation. Transfers are available one-way or round-trip to passengers using
either Flight Select or to those booking air independently.
Pricing
The charge for transfers to and from turn-around ports will be quoted separately and are per person.
Inclusions
Transfer pricing packages include transfers between the pier and airport and the services of a
Princess Representative.
Deposit
There is no deposit requirement.
Groups
Blocks can be held on group contracts for Transfers.
Commission
Transfers are non-commissionable.
9
ONBOARD & MISC PROGRAMMES
Celebrations:
Spa Packages:
Shore
Excursions:
Land
Excursions:
These packages range from standard to deluxe and include items appropriate for birthday, weddings,
renewal of vows, honeymoon and anniversary celebrations. Packages can be purchased in advance and are
not commissionable.
These packages include a range of services from a simple manicure and pedicure to a multi-day total body
rejuvenation. Packages can be pre-reserved in advance on all ships. Pre-reservations are available online at
www.princess.com via the Cruise Personalizer or by contacting Princess directly. Spa packages are not
commissionable.
A wide array of shore excursions will be available in each port of call. Excursions may be viewed, prereserved and purchased online at least 120 days prior to the departure date, up until 5 days prior to the
departure date. Shore excursions are not commissionable.
A list of excursions typically offered in each port can be reviewed at www.princess.com/excursions; booked
passengers may create and download a customized shore excursion e-book for their specific voyage by
logging into our Cruise Personalizer at www.princess.com. Prices and availability of shore excursions are
not guaranteed until reserved and are subject to change.
Included in the Cruise Personalizer is a list of land excursion options which are available for purchase in
conjunction with many of our cruisetours. These options are customized to best fit every cruisetour
itinerary, with detail information about each excursion. Land Excursions can be pre-reserved by registering
a credit card at the time of booking that will be used to auto-charge all pre-reserved tours two (2) days prior
to the first land excursion on a cruisetour booking. Land Excursions are also available for purchase at our
tours desks throughout Alaska. Land excursions are also available in select cities on cruisetours outside of
Alaska. These can be pre-reserved via the Cruise Personalizer or the tour escort.
Prices and availability of land excursions are not guaranteed until reserved and are subject to change. Land
Excursions are not commissionable.
Onboard Sales
Programme:
A Future Cruise Consultant is available onboard each ship to book passengers for their next cruise vacation
and provide the following incentives:
Cruise Length
7-10 days
11-16 days
17+ days (excl. World Cruise)
World Cruise (All Lengths)
Onboard Credit (OBC)
or Discount per Stateroom
Interior &
Balcony, Mini-Suite
Oceanview
& Suite
$50
$100
$150
$200
$250
$300
No Onboard Credit,
3% discount off the fare
Reduced Deposit
per Stateroom
UK
(GBP)
£150
£150
£150
5% of cruise fare
Passengers must make their nationality known at time of booking.
Loyalty
Programmes
The Princess Captain‟s Circle Programme rewards Past Passengers after they have complete one cruise on
any Princess ship. After they have completed their first Princess Cruise, UK guests will also have the cruise
history of P&O Cruises and Ocean Village count towards their loyalty level.
There are 3 tiers:
1. Gold
2nd to 5th Cruise
Special Savings, Quarterly Magazine, Standby Programme, Circle Savings Account, Free Cruise,
Photo Contest, Access to a Circle Host, Onboard Events, benefits card, Princess Passport
2. Platinum
6th to 15th Cruise or 50-149 cruise days
Same benefits as Gold plus Internet Café Credits, Platinum Disembarkation Lounge &
Complimentary Cruise Atlas.
3. Elite
16+ Cruises or 150+ cruise days
Same benefits as Platinum plus complimentary shoe polishing, laundry and dry cleaning services,
priority tender embarkation, priority disembarkation, 10% boutique discount, complimentary wine
tasting, complimentary mini-bar set up, deluxe canapés, upgraded stateroom amenities, traditional
afternoon tea in stateroom.
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CRUISE SALES PROGRAMME:
Overview
Benefits
Princess offers promotions that provide a special incentive for agencies to use for Cruise Sales. A “Cruise
Sale” is the term used for any event given by a Travel Agent designed to generate cruise bookings or
prospects. Cruise sales can be used for FIT or group sales. A group is not required in order to launch a
cruise sale. The Cruise Sales programme for 2013/2014 will be as follows:
One onboard value booklet per person (worth up to $325 USD).
o 15% off Opus One Wine
o $5 off Maitre D‟/Sommelier Wine Club Seminar
o 10% off fine jewellery or gifts in the boutiques
o $10 off a single purchase of $100 or more in the boutiques
o $40 off Exotic Lime & Ginger Salt Glow with Massage at the Lotus Spa
o $40 off Exotic Aroma Stone Therapy at the Lotus Spa
o $35 off an OxyDermy facial
o Free Metabolism test at Lotus Spa (worth $35)
o 50% off Scenic Photo Album package
o 50% off Digital Print Services
o Buy One, Get One Free on Princess Collector‟s Edition DVDs
o Buy One, Get One Free – Tournament Entry in the casino
o 15 minutes FREE in the internet café
o $10 off frame purchase at the Art Auction
The programme includes a reduced deposit of £50 (Note that for the World Cruise and 45+ day
segments, the deposit will be 5% of the cruise fare)
Parameters
Set Up
Agents may hold two Cruise Sales per quarter, up to six per year.
The promo code for the Cruise Sales programme is CN1
Cruise Sales are combinable with group amenities.
Standard cruise sale is 7 days
Not applicable to third/fourth berth passengers.
Singles will receive one onboard value booklet.
Cruise Sales are combinable with the Onboard Sales programme.
Agents can use POLAR Online to set-up Cruise Sales and track results of these events.
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SECTION B:
GROUP POLICIES &
PROGRAMMES
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UK TRAVEL AGENT’S GROUP PROGRAMME
Overview
Princess Cruises enables UK agents to promote their cruises with confidence by removing some of the risks
associated with space and pricing availability in the open market. This is done through our UK Travel
Agent‟s Group Programme which offers:
Guaranteed inventory – a contracted space allotment
Guaranteed pricing – for beds sold from the contracted allotment
Amenities – offering added benefits and an element of exclusivity for each agency
Free berths – one for every 16 passengers booked on qualified promotions (max of 5 berths).
Agents can create and tailor their groups with ease using Polar Online and are encouraged to promote with
the amenities through a variety of media.
Guaranteed
Inventory
Princess Cruises will guarantee a minimum of 10 beds for each group created. This space is subject to recall
per the policies below but requires no deposit for up to 16 beds.
Agents may, if they choose, opt to hold more than 16 beds (up to a maximum of 100 beds on any single
group – see below for details) provided they pay a deposit for that space. This is called a “Bulk Deposit”
and details can be found on the next page.
When booking from the allocated space, passengers are still able to choose their stateroom at time of
booking (provided they are not booking a guarantee promotion).
Guaranteed
Savings
Whatever the size of the guaranteed allotment (up to a maximum of 100 beds), Princess will also guarantee
the fare for those beds. The fare for grades sold outside of the contracted allotment will be the prevailing
rate.
Group Lead-in Fares for each grade type are the same as Early
Booking Fares. However, since group fares are reserved for
higher grades within each grade type, agents receive up to a threegrade upgrade compared to the lead-in open market Early Booking
Fare for the same grade type.
Once an allotment is sold, Agents can continue to sell into their
group categories at the group rate on a space available basis. Most
subsequent lower publically available fares outside of Final
Payment will combine into the group if a passenger qualifies so
agents can keep track of their bookings for the purposes of dining
etc. Once inside of Final Payment, select promos may not
combine into groups and will not be used to calculate free berths.
Definitions
Group Pricing Advantage Example:
Up to 3 Grade upgrade
FIT Grade
(sample)
ID: £1,563
IE: £1,531
IF: £1,499
Group Grade
(sample)
ID: £1,499
A group is defined as 10 or more passengers booked by a single agency location on a single sailing.
Agencies that are part of a chain who wish to sell groups through multiple branches may set up a multiagency group only by calling their Complete Cruise Solution representative. Multi-agency groups do not
qualify for consolidated free berths and remain bound to the standard single location policies outlined in this
document.
Free Berths
For voyages 6 days or longer, groups receive one free berth for every 16 passengers booked on qualifying
promotions – up to a maximum of 5 for any single group. These are known as Tour Conductor places and
are not provided on voyages less than 6 days.
The value of a tour conductor berth is calculated as an average of the net fare paid by the 16 passengers
booked in the group. Tour conductors are earned for each agency location and cannot be consolidated
across multiple retail branches or office locations.
If an agency has both a cruise and cruisetour group on the same voyage, any excess cruisetour group
bookings not used to qualify for a cruisetour free berth will apply towards the cruise only group free berth
count. This is not applicable in reverse: residual cruise only bookings do not count towards earning
cruisetour free berths.
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Amenities
Each Princess cruise offers a set number of amenity points as part of the Travel Agent‟s Group
Programme. These points can be used to „buy‟ amenities to customize each agency‟s group.
The consumer amenities are protected for bookings made on qualified promotions even if the minimum
group size is not met. Amenities are only applied to lower berth passengers.
Below is a summary of the available amenities for the 2013-14 Programme, along with their point values.
Amenity Description
Bottle of wine at dinner (per stateroom)
Photo (6x8) (per stateroom)
$10 Shipboard Credit (per stateroom)
$25 Shipboard Credit (per stateroom)
$50 Shipboard Credit (per stateroom)
$75 Shipboard Credit (per stateroom)
Assorted Canapes (once per stateroom)
Points Value (Varies by Cruise Duration)
Duration 6-8 days
Duration 9+ days
2
1
1
1
1
1
2
2
4
3
6
5
1
1
Code
GWB
GP1
GS1
GS2
GS3
GS4
GCH
The number of amenity points available on each cruise can be found in the Programme Release and varies
over time. Although amenity points are subject to change at any time, our intention is to reduce them
according to the same schedule as the group recall dates (see next page for details).
Groups taken out before the first recall date on a voyage will receive up to the initial amount of amenity
points shown in the programme release. After the first recall date, the number of amenity points will be
reduced. Groups taken out after the second recall date will not receive amenity points.
All group amenity points that are unassigned 70 days prior to departure will be forfeited.
Number of Groups
Agents may establish one group per ship, per trade, per month of sailing. Cruisetour allocations are
incremental. For World Cruises, agents may take out one full world cruise group and one group per
segment, limited to six groups amongst the full world cruise and segments.
Group Size
The maximum allotment size covered by our standard policies is 100 beds on most ships – except on
Pacific Princess, Ocean Princess and all Alaska Cruisetours where the maximum allotment size is 32
beds. In circumstances where an agent wants more than 100 beds (up to a maximum of 200 beds), this
will be allowed provided the agency has sold at least 50% of the original allotment.
Bulk Deposit
There will be a £15 deposit per bed required for groups of between 18 and 100 beds. This group bulk
deposit is required 30 days from date the contract is created. Non-payment of the bulk deposit will
automatically reduce the allotment to the maximum size allowed without a deposit.
Net Rates
Group Onboard
Venues
UK agents with the appropriate ATOL licensing will have access to Net Rates on Princess Cruises.
Net Operators may establish up to 16 groups per month, across all ships and trades.
Net Operators may only advertise a cruise as part of the sale of a holiday package which includes a
cruise and air, at a minimum.
Net Rates for the Cruise element of the package must not be disclosed to the consumer at any stage.
Net Operators must use the Group Programme which will guarantee inventory and lock in the Net Rate
discount for their allocation.
Normal group policies, including group size, recall dates, etc will apply.
The Net Rate discount on each cruise varies and is subject to availability when the group allocation is
blocked.
Net Rates cannot be used towards earning a Tour Conductor (Free Berth) place and are not combinable
with group amenities.
Tour Operators booking with Net Rates will follow the standard deposit, final payment and
cancellation terms.
Net Rates will continue to be non-commissionable.
Flight Select will not be available for purchase with Net Rates.
Travel Agents can reserve venue space for groups by calling reservations immediately after voyages open
for sale. Reservations are able to accommodate venue requests, provide venue options, and reserve
venues within a few days of the request. Note, at final payment, the venue confirmation is subject to the
group's conversion rate (if more or less beds are sold than were originally reserved).
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Recall Schedule
Group space is subject to recall at three points in the selling cycle (see table below for details).
The recall schedule is as follows:
Sailings of less than 30 days
Sailings of 30 days or more
(excluding World Cruise &
Segments)
World Cruise segments up to 44 days
World Cruise and segments 45 + day
1st Recall
180
Days Prior to departure
2nd Recall
Final Recall
150
120
210
240
270
180
210
240
150
180
210
For Europe sailings departing in April & May and for Alaska sailings departing prior to June 15 th, the first
recall will be December 15 and the second (and final) recall will be the earlier of Jan 15 or Final Payment.
While unusual, Princess reserves the right to recall part or all of an allotment at any time.
For Europe sailings departing in April & May and for Alaska sailings departing prior to June 15th, the first
recall will be December 15 and the second (and final) recall will be the earlier of Jan 15 or Final
Payment.
The amount of space recalled at each interval is a function of how many beds have been sold at each
recall date.
The following schedule shows what % of space will be recalled at each interval.
% of (remaining)
allotment to be recalled
First Recall
Second Recall
Third & Final Recall
Group Category
Summary
No beds Sold
1-50 beds sold
100%
100%
100%
50%
50%
100%
More than 50
beds sold
0%
0%
100%
Ship
Inside
Categories
Oceanview
Categories
Balcony
Categories
Mini-Suite
Categories
Suite
Categories
Royal Princess
IB-ID
N/A
DB-DD & DW
BB-BD & BW
MB, MC
N/A
Caribbean, Crown,
Emerald & Ruby Princess
IB-ID
OB-OF & OW
BB-BD
MB, MD
N/A
Coral & Island Princess
IB-ID
OC-OE & OW
BB-BD
MB, MD
N/A
Golden, Grand & Star
Princess
IB-ID
OC, OE-OF &
OW
BB-BD
MB, MD
N/A
Diamond & Sapphire
Princess
IB-ID
OC, OF & OW
BB-BD
MB, MD
N/A
Dawn, Sea & Sun
Princess
IB-ID
OC-OF & OW
BB-BD
N/A
N/A
Ocean & Pacific Princess
IB-ID
OC, OF
BB-BD
MB, MC
N/A
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