English edition PRODUCT MANUAL 2015 Welcome to Fjord Norway and the world’s best fjord destination (The National Geographic Traveller Magazine) CONTENT INFORMATION Presentation of our companies and products Contact list Page Page 3 4 Flåmsbana- The Flåm Railway Product information and facts News from the Flåm Railway Online seat reservation – FlamBooking.com Rail fares 2015 Timetables 2015 Page Page Page Page Page 5 7 8 9 10 The Flåm Railway Museum Page 11 Sognefjorden Fjord sightseeing and package tours Timetables and fares 2015 Page Page 12 17 Aurland Harbour Authority Page 19 Fretheim Hotel Presentation Hotel Information Rooms Description Conference facilities Page Page Page Page 20 21 23 25 The Aurland Shoe Page 26 Presentation of the Aurland and Flåm region Nærøyfjorden on UNESCO’ World Heritage List Activities in Flåm Brochures and other marketing materials Presentation of online photo service Map of Flåm Sentrum Page Page Page Page Page Page 27 30 31 33 34 35 2 PRESENTATION Aurland Ressursutvikling AS owns and / or operates the following companies and brands: FLÅM AS – VISIT FLÅM This is our destination company for sales and marketing of the Flåm and the region on both national and international extent. Key elements in our marketing are the brand Visit Flåm and our Internet portal www.visitflam.com. THE FLÅM RAILWAY As one of Norway’s leading tourist attractions, the Flåm Railway runs daily and all-yearround from Flåm at the fjord and up to Myrdal station on the Bergen Railway, 866 meters above sea level. 2014 was a very good year, with more than 700.000 satisfied guests who experienced a trip with one of Europe’s steepest and most exciting stretch of railway! FLÅM PORT Flåm Port offers its hospitality to all kinds of vessels, from regular boat traffic to the largest cruise ship. In 2014 we had 175 cruise ship calls to Flåm Port with a total of more than 200.000 passengers. FRETHEIM HOTEL The Historical Fretheim Hotel is a beautiful building in the Swiss Style with 121 rooms in different room categories, among them 18 Historical rooms. The restaurant and lobby bar have magnificent fjord view and served local produced food. Explore the English inspired garden and our new café with out door serving. THE FLÅM RAILWAY MUSEUM & DOCUMENTATION CENTRE The Flåm Railway Museum & Documentation Centre gives you an insight in the building of one of the world’s steepest railway, the technical development and the people behind this unique engineering work. The centre is located in Flåm old station building and is open all year. The centre offers free entrance! SOGNEFJORDEN AS The company Sognefjorden AS offers regular boat sightseeing tours between Flåm and Gudvangen as well as in other fjord areas in the Sognefjord. In addition they also offer regular bus sightseeing tours, package tours and charter tours. AURLANDSKOEN ÉCONOMUSÉE The traditional Aurland Shoe is today produced in Norway’s last shoe factory. The visitor centre show traditional craft through exhibitions where you get insight in today’s shoemakers work! The purpose and vision behind Aurland Ressursutvikling AS is to maintain and develop the entire Flåm- and Aurland region into one of the prime tourist destinations and experience-centres in Scandinavia. 3 CONTACT INFORMATION Flåmsbana – the Flåm Railway / Flåm Utvikling AS Managing Director: Sivert Bakk Tel: (+47) 57 63 14 02 E-mail: [email protected] Sales Manager: Bengt Hammer Tel: (+47) 57 63 14 03 E-mail: [email protected] Booking – Ticket office – Flåm station: Tel: (+47) 57 63 21 00 E-mail: [email protected] Internet: www.flaamsbana.no & www.visitflam.com Switchboard – Contact: E-mail: [email protected] Internet: www.visitflam.com Sognefjorden AS Managing Director: Stig Johnny Buvik Sales & Marketing Office: E-mail: [email protected] Internet: www.sognefjorden-as.no Fretheim Hotel General Manager: Øivind Wigand E-mail: [email protected] Booking Manager: Ingvild Åsvang E-mail: [email protected] Reception – Contact: E-mail: [email protected] Internet: www.fretheimhotel.no Aurlandskoen Économusée Managing director: Geirfinn Lysne E-mail: [email protected] Internet: www.aurlandskoen.no Flåm Utvikling AS: The Flåm Railway: Fretheim Hotel: The Flåm Railway Documentation Centre: Flåm Port Authority: Sognefjorden AS: Aurlandskoen Économusée: Fax: (+47) 57 63 23 50 Fax: (+47) 57 63 23 50 Tel: (+47) 57 63 14 00 Fax: (+47) 57 63 14 09 The Flåm Railway Museum & Documentation Centre Managers: Kate & Espen Ottersen Tel: (+47) 57 63 23 10 E-mail: [email protected] Internet: www.flaamsbana-museet.no Flåm Port Authority Operations Manager Flåm Port & the Flåm Railway: Alf Strømsnes E-mail: [email protected] Information – Contact Flåm Port: E-mail: [email protected] Internet: www.flaam-cruise.com Fax: (+47) 57 63 23 50 Fax: (+47) 57 63 23 11 Tel: (+47) 57 63 14 06 Fax: (+47) 57 63 23 50 Tel: (+47) 57 63 14 00 Fax: (+47) 57 63 23 50 Tel: (+47) 90 76 19 12 Tel: (+47) 57 63 32 00 Fax: (+47) 57 63 31 99 Fax: (+47) 57 63 31 99 Tel: (+47) 90 17 50 00 Fax: (+47) 57 63 11 19 Tel: (+47) 57 63 45 46 Fax: (+47) 57 63 11 19 Tel: (+47) 57 63 63 00 Fax: (+47) 57 63 11 19 Tel. (+47) 57 63 32 12 Fax: (+47) 57 63 33 85 P.O. Box 42 P.O. Box 75 P.O. Box 63 P.O. Box 89 P.O. Box 80 P.O. Box 50 Odden 13 B 4 - NO-5742 Flåm Norway NO-5742 Flåm Norway NO-5742 Flåm Norway NO-5742 Flåm Norway NO-5742 Flåm Norway NO-5742 Flåm Norway NO-5745 Aurland Norway DISCLAIMER REGARDING THE FLÅM RAILWAY Flåm Utvikling AS (Flåm Development Ltd.) Flåmsbana / the Flåm Railway reserve the right to change and correct any information provided in this document due to possible changes in operating and contract conditions, meaning that we are unable to deliver services according to the descriptions. PRODUCT INFORMATION AND FACTS As one of Norway’s few private railways, we can offer a train journey through the best Norway can display of beautiful, untouched and dramatic nature. Tickets for the Flåm Railway, solely or combined with NSB’s (Norwegian State Railways) lines, can be purchased from all manned stations and most travel agencies, as well as from our local sales office in Flåm station. The Flåm Railway - idyll and spectacular The journey from Flåm at the innermost part of the Aurlandsfjord, up to the high mountain station at Myrdal on the Bergen Railway, is a railway experience unparalleled in Europe; 20 kilometres long with a descent of 2,838 feet and a gradient of 1 metre in 18! The gradient is unique for this kind of ordinary gauge railway, and to cope with the enormous height difference, the track runs partly through tunnels which spiral in and out of the mountainside. The journey through the steep and narrow Flåm Valley, with views of mighty waterfalls and mountain peaks, takes about 60 minutes. The train travels slowly and even stops at the most scenic spots. The trains from and to Flåm connect at Myrdal with most day-trains running between the capital city of Oslo and Bergen on the west coast. Combined and co-ordinated travels The Flåm Railway and NSB’s Oslo – Bergen Railway are cooperating on the same ticket system, which gives an opportunity to have a common and a general train ticket. For co-ordinated travels on both lines, the company who issues the tickets is responsible for – and must provide – all necessary seat reservations for both lines. See page no. 9 for more info. Rail fares and payment Our prices for 2015 are listed on page no. 10. Note that the fares from Flåm to Vatnahalsen and Reinunga stations are the same as from Flåm to Myrdal. We accept payment by cash or credit card at point of boarding, or by voucher from well-known clients. If you are using voucher and invoice we add a fee of NOK 50 per invoice. Note that the invoices as per today will be sent through our account partner “NSB Regnskap”. Invoices are to be paid within 15 days, for delayed payments an interest will be charged. 5 Seat reservations Our train sets have a total capacity of 525 seats. On the Flåm Railway it is only possible to reserve seats for groups starting from 10 persons, and customers who do not participate in organised groups can use one of our carriages intentioned for individuals. Seat reservation for groups is compulsory but free of charge. Reservations are shown by “reserved-sign” stickers with the group’s name on the train windows - there are no numbered seats. We recommend that seats are reserved well in advance, and please use the Internet, fax or e-mail if possible. It is a great help if the booking comprises of an alternative departure, as some departures may be frequently fully booked on days with high demand. For all group bookings it is important to inform us of any major changes in the number of travellers or possible cancellations. Missing information regarding changes or cancellations, may lead to a penalty fee of the ordinary fare invoiced. Confirmation of reservations For Flam Railway reservations we recommend our online booking system at: www.flambooking.com. All bookings will be confirmed automatically, no matter the date of travel. For combines travels with the Bergen Railway (NSB – Norwegian State Railway) the earliest we can confirm your booking is 100 days before departure. We will contact you if any problems with pre-booked reservations occur. Welcome to the Flåm Railway – an experience all year round! Flåmsbana - The Flåm Railway Tel: (+47) 57 63 21 00 Fax: (+47) 57 63 23 50 Web: www.flaamsbana.no E-mail: [email protected] www.visitflam.com 6 NEWS FROM THE FLÅM RAILWAY The Flåm Railway named - World’s most incredible train journey in Lonely Planet Traveller Magazine March 2014 issue Here is some of what they said: “Seen on the map, the Flåmsbana might look like a railway of modest ambitions (…) Seen in real life, its epic stature becomes apparent: a little line that courageously scrambles through a landscape of tumbling waterfalls and sheer mountains, descending from the treeless expanses of the Hardangervidda to the mouth of one of Norway’s most spectacular inlets, the Aurlandsfjord” The world’s best destination and a spectacular train journey The National Geographic Traveler Magazine has named the Norwegian Fjords the world’s best destination to visit and the Flåm Railway as one of Europe’s 10 Top Train journeys. “The Society of International Railway Travellers” has listed the Flåm Railway as one of the world’s top 25 train journeys. Our internet portal www.visitflam.com In spring 2014 Visit Flåm is launching a brand new website and booking system. Our aim has been to develop a user friendly website and booking system. Follow us on www.visitflam.com New information centre in Flåm In spring 2014 Visit Flåm is looking forward to open the doors to a brand new information centre in the train station building. This is a new and improved service to our guests. They can buy tickets for the Flåm Railway, boat sightseeing tours and other sightseeing tours and activities. The information centre is open daily from 08:00 to 22:00 during the summer, and has limited opening hours during the winter. Information system An improved information system is installed on board the Flam Railway. Information about the scenery, the railway’s history, pictures from the route, as well as technical and practical information in the course of the journey, is now given both from loudspeakers and on LCD screens. For groups such information can be provided in 15 different languages, but with a limitation for each departure of maximum 3 different languages in total per carriage. 7 FLÅMSBANA BOOKING - www.flambooking.com This is an online booking service merely for the group market, as seat reservations on the Flam Railway is only required and possible for groups from 10 persons. We hope and believe that Flåmsbana Booking will be a user-friendly and easy to operate booking system, where you easily choose the travel date, number, stretch and departure plus state the group name and contact information. When you have filled in your company name and contact information, these data will be saved for future use. The information given will then be accessible on "My Page", and if you have further bookings or changes, you log in by use of username and password. Here you will also find information on status and furthermore processing of the order / booking. "My Page" also contains train timetables for different periods, as well as conditions and group prices for the Flåm Railway. When you use a username and password on "My Page", you will have access to a summary of your contact information and all the bookings you have done on Flåmsbana Booking. From here you can book for new groups, as well as change or cancel travels that have been previously booked. Furthermore all messages you have sent to the Flåm Railway from "My Page", will be saved here together with the answers from Flåmsbana Booking. By this you will get access to a complete list of all your correspondence with us. Please note: Changes in the booking system may come in spring 2014. More details to come later. All our online clients will be notified. 8 SUGGESTED RAIL FARES 2015 Flåm – Myrdal or Myrdal – Flåm Ordinary adult ticket Ordinary child ticket (4-15 years) Group discount (10 %) – from 10 paying persons high season 01.05 – 30.09 Group discount (25 %) – from 10 paying persons low season 01.10 – 30.04 + 01.10 – 31.12 One way Go and return 320 160 288 420 320 378 240 316 All prices in Norwegian Kroner (NOK) and includes 8 % VAT. We reserve the right to make adjustments due to new VAT rates or other public taxes. Local travels on the Flåm Railway – go and return - (se page no. 5 & 6) The Flåm Railway has introduced a return-discount for adult full fare and groups. Please note that fares and discounts on the Flåm Railway may differ from the regular NSB fares and conditions. Our discount for groups is 10 % in high season period May - September. Unless otherwise is booked or agreed, we will issue tickets for adult passengers. For large-scale group series travelling locally on the Flåm Railway, we are open for negotiations on fares and conditions. If you have a group with at least 10 paying persons, one tour leader or guide etc. travels free of charge. Both when you book and buy tickets, we need to know the total number of persons in the group, including tour leader or guide plus the country your customers are origin from as this information will be used on board the train for guiding purposes. The Flåm Railway is a local traffic rail stretch with no numbered seats. Seat reservation is only possible and necessary for groups from 10 persons. Pre-booked group tickets can be issued and paid until 30 minutes prior of departure from our local sales office in Flåm station. Combined travels and tickets for the Flåm Railway (Flåm Utvikling AS) and the Bergen Railway (NSB AS) As you might be familiar with our company is in control of the Flåm Railway only, and NSB AS (Norwegian State Railways) is in control of the main line between Oslo and Bergen. NSB has decided that all groups on "their own lines" can only be handled through their central group office and not by local stations. Reservation and tickets for such combined and co-ordinated groups travelling together on both lines must be booked through - and will be handled by – NSB Kundesenter (customer service) or NSB Incoming Bergen. Note that NSB will be able to book and issue combined tickets for both lines, such as Flåm–Myrdal–Voss/Bergen/Geilo/Oslo or vice-versa. NSB do not offer any free travel for guests, tour leaders or guides for groups, and we (the Flåm Railway) have to follow NSB's rules and regulations for such combined travels. Booking, price, issuing and payment of tickets will have to be arranged directly with NSB Kundesenter / NSB Incoming Bergen. NSB Contact information Tickets, timetables and booking for combined travels between NSB and the Flåm Railway. NSB Incoming Bergen Tel: (+47) 23 62 11 11 - E-mail: [email protected] NSB Kundesenter / Customer Service Tel: (+47) 815 00 888 – www.nsb.no 9 SUGGESTED TIMETABLES 2015 14. December 2014 – 25. April 2015 Daily departures Train no. Dep Flåm Arr Myrdal Train no. 1870 1872 1874 1876 09.00 09.40 11.30 12.15 14.40 15.30 16.50 17.40 1871 Dep Myrdal Arr Flåm 1873 10.00 10.50 1875 13.00 13.50 1877 15.45 16.30 18.00 18.45 26. April 2015 – 13. June 2015 Preliminary – final timetables will be clear during March 2015 Daily departures Train no. Dep Flåm Arr Myrdal Train no. Dep Myrdal Arr Flåm 1850 1852 1854 1856 1858 1860 1862 1864 1868 08.35 09.45 11.05 12.20 13.35 14.50 16.05 17.25 19.55 09.27 10.43 12.01 13.15 14.31 15.46 17.03 18.17 20.48 1851 1853 1855 1857 1859 1861 1863 1865 1869 09.39 10.58 12.13 13.27 14.43 15.59 17.15 18.35 21.00 10.35 11.55 13.10 14.25 15.40 16.55 18.10 19.30 21.50 14. June 2015 – 30. August 2015 Preliminary – final timetables will be clear during March 2015 Daily departures Train no. Dep Flåm Arr Myrdal Train no. Dep Myrdal Arr Flåm 1850 1852 1854 1856 1858 1860 1862 1864 1866 1868 1851 1853 1855 1857 1859 1861 1863 1865 1867 1869 08.35 09.45 11.05 12.20 13.35 14.50 16.05 17.25 18.40 19.55 09.27 10.43 12.01 13.15 14.31 15.46 17.03 18.17 19.35 20.48 09.39 10.58 12.13 13.27 14.43 15.59 17.15 18.35 19.47 21.00 10.35 11.55 13.10 14.25 15.40 16.55 18.10 19.30 20.45 21.50 31. August 2015 – 27. September 2015 Preliminary – final timetables will be clear during March 2015 Daily departures Train no. Dep Flåm Arr Myrdal Train no. Dep Myrdal Arr Flåm 1850 1852 1854 1856 1858 1860 1862 1864 1868 08.35 09.45 11.05 12.20 13.35 14.50 16.05 17.25 19.55 09.27 10.43 12.01 13.15 14.31 15.46 17.03 18.17 20.48 1851 1853 1855 1857 1859 1861 1863 1865 1869 09.39 10.58 12.13 13.27 14.43 15.59 17.15 18.35 21.00 10.35 11.55 13.10 14.25 15.40 16.55 18.10 19.30 21.50 28. September 2015 – 12. December 2015 Preliminary – final timetables will be clear during March 2015 Daily departures Train no. Dep Flåm Arr Myrdal Train no. Dep Myrdal Arr Flåm 1870 1872 1874 1876 09.00 09.40 11.30 12.15 14.40 15.30 16.50 17.40 1871 1873 1875 1877 10.00 10.50 13.00 13.50 15.45 16.30 18.00 18.45 10 THE FLÅM RAILWAY MUSEUM Visit the Flåm Railway Documentation Centre and learn more about the exciting history of the Flåm Railway, the technical development and the people behind this unique engineering work. The Flåm Railway Documentation Centre offers an authentic El-9 locomotive, an old electric range locomotive, several rail tricycle and exhibitions with text, pictures, sounds and objects, as well as video presentation of a journey on the Flåm Railway. In front of the museum you will find a shop with Flåm Railway logo items and souvenirs. You can for example buy books and videos about Flåm and the Flåm Railway and you can purchase the traditional Aurland Shoe. Open daily - all year round Free entrance Telephone: (+47) 57 63 23 10 Fax: (+ 47) 57 63 32 11 www.flamsbana-museet.no [email protected] 11 FJORD SIGHTSEEING & TOURS Beautiful Flåm has a lot to offer in culture, history, tradition and spectacular nature experiences. Please contact us for further information or booking. World Heritage Cruise Nærøyfjord Sail between Flåm and Gudvangen. See the spectacular Nærøyfjord, a branch of the mighty Sognefjord. Nærøyfjord is considered to be among the most scenic fjord areas on the planet and is listed on World Heritage list. Its outstanding natural beauty is derived from its narrow and steep-sides crystalline rock walls that rises up to 1400 m straight from the fjord. Explore the Nærøyfjord yourself. Choose one of our one way tours or roundtrips including shuttle bus one way. Tour facts: Season: All year Duration: 2 – 4 hours Departure from: Flåm and Gudvangen Departure time: Several. See timetable. Price: NOK 380 per adult / One way only NOK 305 World Heritage Cruise Undredal Combine the fjord cruise in the Nærøyfjorden World Heritage area with a visit to Undredal, a village known for its tasteful goat cheese and small stave church. You can explore the village on your own, join a guided tour to Undredal stave church and learn about cheese production, taste and buy a piece of this popular cheese. Depart Flåm by boat via Undredal to Gudvangen. Shuttlebus from Gudvangen back to Flåm. Tour facts: Season: June 1st to August 31st Duration: 5,5 hours Departure from: Flåm Departure time: 11:00 Price: NOK 510 /adult 12 Stegastein Viewpoint A popular sightseeing tour with bus from Flåm, via Aurland, to the spectacular viewpoint Stegastein, 650 meters above sea level, over-looking the fjord. From here you get panorama view of the fjord landscapes with plenty of opportunities for taking that unique holiday picture worth sharing. The roundtrip has several daily departures. Tour facts: Season: May 1st – September 30th Duration: 1,5 hours Departure from Flåm Departure time: 10:00, 12:00, 14;00, 16:00 Price: NOK 220 /adult Stalheim Viewpoint This great excursion takes you through the mountains and the Nærøyvalley to the popular viewpoint Stalheim. Her you get a breath taking scenery of the Nærøy canyon. At Stalheim we enter the hotel garden for a 30 min. photo stop, before declining through the spectacular road “Stalheimskleiva” Guide folder will be handed out on the bus. Tour facts: Season: June 1st to August 31st Duration : 2 hours Departure from : Flåm Departure time: 11:30 and 13:45 Price: NOK 320 /adult The White Mountain We take you through the mountains towards Gudvangen and further on through the Nærøyvalley, before we enter the Magic White Mountain for a guided tour. On carpeted passageways you can experience the inside of the mountain, the light and sound, silence and darkness. Guide folder will be handed out on the bus. Tour Facts: Season: June 1st to August 31st Duration: 2 hours Departure from: Flåm Departure time: 11:30 Price: NOK 360 /adult 13 Stalheim Viewpoint and World Heritage Cruise Two of our most popular tours combined. You can start either with boat or bus from Flåm. We take you to Stalheim , through the Nærøy valley and “Stalheimskleiva”. Perfect tour for visitors with limited time to spend, but still looking for the best experience. Tour facts: Season: June 1st to August 31st Duration: 4,5 hours Departure from: Flåm Departure time: 09:00, 11:30 and 13:45 Price: NOK 560 /adult White Mountain & World Heritage Cruise Two of our most popular tours combined. You can start either with boat or bus from Flåm, to the Nærøy vally, continuing to the White Mountain for a guided tour inside. Here you will be served coffe/tea and cake. The bus will take you back to Gudvangen, where you board on a 2 hour journey through breathtaking scenery back to Flåm. Tour Facts: Season: June 1st to August 31st Duration: 4,5 hours Departure from: Flåm Departure time: 09:00 and 11:30 Price: NOK 580 /adult Local handcraft and artisans of shoe making at the Aurland shoe factory Experience the artisans of shoe making through Aurlandskoen. The Aurland Shoe has been produced since the 1930s, and is the only remaining manufacturer of this traditional “penny loafer”. Meet the artisans for shoe making, follow the steps of the production process and discover interesting elements of the historic craft. Make sure to take home with you a pair of proper shoes as a souvenir. The tour includes bus Flåm – Aurland – Flåm Guided tours available for groups (min.12 pax) Tour Facts Season: June 1st to August 31st Departure: Flåm Departure time: 10:00, 12:00, 14:00 Duration: 1,5 hours Price: NOK 220 /adult 14 Borgund Stave Church & the Snowroad A great bus excursion to one of the most popular stave churches in Norway, the Borgund Stave Church. A guided tour before we continue to the village Lærdal. Here in the old part of the village a local guide will bring us around for a historical walk. The tour continues over the Aurlandsfjell, also popular called the Snowroad, including a stop at Stegstein Viewpoint, before descending and returning to Flåm. Tour Facts Season: June 1st to August 31st Departure: Flåm Departure time: 10:30 Duration: 5,5 hours Price: NOK 690 /adult Fretheim Cultural Park, NEW! Start right behind Fretheim Hotel – and follow a 1600 meter circular trail in natural surroundings, facilitated with art, viewpoints and benches. The treasure in the park is Bakkastova, an old cotters farm from the early 1800s, typical for the Sognefjorden-area building traditions. Today Bakkastova is a cultural cafè and an exhibition for local food. The cultural park is open for everyone and has an activity area and a playground for children. Tour Facts Season: All year. Duration: 0,5-2 hours Price: free of charge 15 Our boats M/V Lykkeper Certified for 170 passengers Cruise speed: 11 knots Min. 4 crewmembers M/V Sognefjell A popular boat for smaller events Certified for 70 passengers Cruise speed: 12 – 13 knots Min. 2 crewmembers M/V Fjord Lady A popular boat for smaller events Certified for 99 passengers Cruise speed: 12 – 14 knots Min. 3 crew members M/V Lady Elisabeth Certified for 100-160 passengers Cruise speed: 12 – 14 knots Min. 3 -4 crew members 16 Timetable Nærøyfjord, Flåm – Gudvangen 2015 (Preliminary – final timetable launched in Autumn 2014) Tour code F100 F102 F104 F106 F108 F112 1/5-30/9 1/6-31/8 1/5-30/9 1/5-30/9 1/6-31/8 1/5-30/9 09:00 10:00 11:00 13:20 14:30 15:45 Dep. Undredal x x 11:45 14:00 15:10 16:30 Dep. Styvi x x x x x x Arr. Tufto/Bakka x x x x x x Arr. Gudvangen 10:55 11:50 13:10 15:30 16:20 17:45 Tour code G100 G102 G106 G108 G110 G112 1/5-30/9 1/5-30/9 1/6-31/8 1/5-30/9 1/5-30/9 1/6-31/8 Dep. Gudvangen 08:45 11:00 12:30 13:20 15:45 16:30 Dep. Tufto/Bakka x x x x x x Dep. Styvi x x x x x x Dep. Undredal x 12:15 13:40 14:45 x x 10:45 13:00 14:20 15:30 17:45 18:20 Operation period Dep. Flåm Operation period Arr. Flåm RATES: Adults: Children 4-15 years: Children less than 4 years: Group discount Nok. 305 50% discount Free of charge 18% Time table Fjærlandsfjord: Balestrand-Hella-Fjærland 2015 (Preliminary – final time table launched in Autumn 2014) Tour code B130 B132 Operation period 1/6-31/8 1/6-31/8 Dep. Balestrand 08:05 11:55 (1) Dep. Hella 08:30 12:10 Arr. Fjærland 09:45 13:20 Tour code F131 F133 Operation period 1/6-31/8 1/6-31/8 Dep. Fjærland 09:55 15:20 Arr. Hella 11:10 16:35 Arr. Balestrand 11:30 16:50 (2) 1) Connecting with express boat from Bergen. 2) Connecting with express boat to Bergen. RATES: Adult, one way Adult, return Roundtrip Balestrand – Fjærland Roundtrip Bergen – Fjærland Children 4 -15 years Children less than 4 years Group discount Nok. 260 Nok. 430 Nok. 700 Nok. 1450 50% discount Free of charge 18% discount 17 Time table bus to Stegastein Viewpoint 2015 (preliminary – final time table launched in Autumn 2014) Dep. Dep. Arr. Dep. Arr. Arr. Tour code 801 802 803 804 Flåm Aurland Stegastein Stegastein Aurland Flåm 10:00 10:10 10:30 11:00 11:15 11:30 12:00 12:10 12:30 13:00 13:15 13:30 14:00 14:10 14:30 15:00 15:15 15:30 16:00 16:10 16:30 17:00 17:15 17:30 Valid period 01.0530.09 01.0631.08 01.0530.09 01.0631.08 Time table bus to Stalheim Viewpoint & the White Mountain 2015 (preliminary – final time table launched in Autumn 2014) Tour code Dep. Flåm Dep. Gudvangen Arr. White Mount. Arr. Stalheim Dep. Stalheim Dep. White Mount. Arr.Gudvangen Arr. Flåm 701 702 11:30 11:55 12:05 12:15 12:45 12:55 13:10 13:30 13:45 14:10 14:20 14:30 15:00 15:10 15:25 15:45 01.0631.08 Valid period 01.0631.08 Time table shuttlebus Flåm – Gudvangen – Flåm 2015 (preliminary – final time table launched in Autumn 2014) Tour code Dep Flåm . Dep. Langhuso Arr. Gudvangen Tour code Dep . Dep. Arr. Gudvange n Langhuso Flåm Valid period 913 901 903 905 907 917 909 915 911 09:00 10:00 11:00 12:00 13:30 14:30 15:30 16:00 18:00 09:10 09:20 10:10 10:20 11:10 11:20 12:10 12:20 13:40 13:50 14:40 14:50 15:40 15:50 16:10 16:20 18:10 18:20 914 902 904 906 908 918 910 916 912 09:30 10:30 11:30 12:30 14:00 15:00 16:00 16:20 18:20 09:40 09:50 10:40 10:50 11:40 11:50 12:40 12:50 14:10 14:20 15:10 15:20 16:10 16:20 16:30 16:40 18:30 18:40 01.0631.08 01.0530.09 01.0631.08 01.0631.08 18 01.0530.09 01.0631.08 01.0530.09 01.0631.08 01.0631.08 AURLAND HARBOUR AUTHORITY Fjord arms cutting through the landscape are a common sight along the Norwegian coastline. After the last ice age the wild and beautiful scenery of the western Norway was formed by water melting from glaciers and rivers that carved their way through rocks from the earliest period of the earth’s history. When the ice receded, the landscape was complete transformed into the high mountains, narrow walleyes, and deep fjords you can admire if you visit our area. Flåm The Aurlandsfjord Aurland Harbour consists of four harbours; Flåm, Aurland, Undredal and Gudvangen, nestling securely in the innermost part of the famous Sognefjord. Large cruise ships squeeze through the narrow fjord arms surrounded by snow-capped mountain peaks and waterfalls cascading down the mountainside. The 204 kilometres long and 1308 metre deep Sognefjord is the second longest and deepest fjord in the world, and has been a highlight and a main attraction for cruises tourists along the Norwegian coast for many decades. 19 MORE THAN 100 YEARS OF HOSPITALITY! At the end of the 19th century, Fretheim Hotel was a large farm which accommodated rich English lords who came to fish for salmon in the Flåm River and to enjoy the scenic landscape. Originally the hotel was built in the Swiss style, but has evolved throughout the years in line with the increase of tourists and travelers on the Bergen railway and more recently the Flåm railway. Today, the hotel is an exciting building both architecturally and historically, with the distinctive, stately old part of the hotel harmonizing perfectly with the more recent part of the building built in 2000. The history of Fretheim Hotel is carefully preserved and you can still see how the hotel used to be. The old part of the hotel has been beautifully renovated, with open fireplaces and antique furniture in the lounges, library, conference rooms, and not least, all the historical guest rooms. You can walk around the corridors and discover new things at every corner and enjoy the atmosphere of a glorious past. Fretheim Hotel became a member of the Historical Hotels in January 2012. Fretheim Hotel has a close cooperation with local farmers and welcome their products of high quality. The hotel is well known for its cuisine and use of local ingredients. The area surrounding Flåm is rich in local producers of unique foods, such as the Undredal cheese, small-scale producers of top quality lamb, venison and reindeer and, not least, the organic vegetables from Sogn Jord og Hagebruksskule, the local agricultural college. Fretheim Hotel is located in Flåm, which is the perfect base for excursions in the unspoiled, beautiful and wild scenery of West Norway. Since we are a certificated Eco-lighthouse, we truly care about the environment, our history and traditions. Every room has a view of the fjord and mountains, which guarantee a unique stay. 20 HOTEL GENERAL INFORMATION Rooms in total: Beds in total: Seats in restaurant 121 + Stabbur/Storehouse 239 216 36 Standard room -rooms facing the mountains/backside/garden 18 Rooms with balcony and partly fjord view 12 Rooms with balcony and fjord view 14 Single rooms 5 Junior Suites STD twin beds, bathtub, water boiler, TV DLX twin beds, bathtub, water boiler, TV DLF twin beds, bathtub, water boiler, TV DLQ JST 1 Suite with connecting room JST 1 Historic tower suite– two floors, steep staircase 17 Historic rooms HST 1 queen-size bed, bathtub, water boiler, TV Double bed, bathtub, water boiler, TV, minibar, sofa and two chairs Double bed, shower, water boiler, TV, minibar, sofa and two chairs, door to twin room Double bed, Jacuzzi, sofa and chairs, radio 12 America wing rooms 2 Handicap room 3 Family room STG HCP TRP 1 Stabbur/Storehouse/Cottage STABB HIST 21 Double bed, antique furniture’s, bathtub, radio Double bed, shower, water boiler, TV Double bed, shower, water boiler, TV Twin beds, 1 bunk bed, bathtub, water boiler, TV 4 rooms with single beds, 1 room with twin bed, 1 shared bathroom with shower USEFUL INFORMATION 24 hours reception and lobby bar Check in at 4 p.m. and check out at 11 a.m. Breakfast is served in the restaurant between 7 and 10 a.m. A la carte lunch is served in the restaurant between 12 and 2.30 p.m. In our lobby bar we serve sandwiches, cakes, different types of coffee and other cold beverages. Toget Café in centrum of Flåm is open from 15th of May to 15th of September. We serve lunch dishes, cakes, pizza, hot and cold beverages. The restaurant is open daily for dinner between 6.30 and 9.30 p.m. Between 17th of May and 16th of September we have buffet included in HB rate. On other dates a 3- course set menu will be offered. A 5-course menu is available on a daily basis. Table reservation is necessary. Fretheim is a member of Historical Hotel in Norway and Worldwide. Fretheim has been a member of the Norwegian Eco lighthouse for more than 7 years. We got re-certificated again in 2012. The hotel has sustainable tourism as a goal. We reduce the amount of electrical power and recycle all garbage. Food waste is returned to the local farmers as fertilizer. Most of the food we serve comes from surrounding farms. We have a library/museum open every day for our guest in the old part of the hotel. We have 5 rooms for conference/banquets/private dinner. All types of technical equipment is also available. 22 ROOMS DESCRIPTION Rooms in the new wing (from the year 2000): Standard room, rooms with balcony and view, and fjord view rooms. Standard rooms, rooms with balcony and view, and fjord view rooms, have the same design. They are all situated in the new wing. Standard rooms don’t have balcony and are situated on the back side of the hotel facing a hill, or the garden, the rest of the rooms has a balcony facing the front/fjord. All these rooms have twin beds, wooden floor and all the bathrooms have bathtub. All of our single rooms are on the top floor in the new wing. They have 1 queen sized bed and a bay window with view towards the fjord. They also have bathroom with bathtub. Standard single room We have 5 Junior Suites with double bed, sofa and chairs, dining table and big balcony close to the fjord. All the bathrooms in the new wing have the same design. They have white tiles, big sink and bathtubs. They have all amenities. Bathroom in standard rooms, rooms with balcony and view, fjord view rooms, single rooms and junior suites 23 Rooms in the historical part (from the year 1850): All of our 17 historical rooms have double king size beds. These rooms have different size, colors and style – and they have a unique historical atmosphere. The rooms have antique furniture’s and it is like living in a museum. The rooms don’t have TV, but old fashion radios – that works. They don’t have balconies, but nice view towards the beautiful garden. They all have bath tubs with lion feet and bathrobes and slippers. They have all amenities in the bathroom. We do have 12 rooms in our America wing. This part of the hotel was built in 1960 when the Americans started coming as tourists to Norway. These rooms were renovated in 2012. They have twin beds, big balconies and shower, bathrobes and slippers. They have all amenities in the bathroom. These are the only rooms with carpets. Our historical tower suite has two floors with a steep staircase. It has a smaller double bed, beautiful view and a Jacuzzi. This suite is perfect for honeymooners. 24 CONFERENCES TECHNICAL EQUIPMENT Free Wi-Fi Projectors Mobile TV Possibility for video conference DVD player Microphones Loudspeakers with HiFi quality High-End stereo- og program lights Touch panel for light, sound, curtains and projector Laptop LOCATION Meeting Rooms Size Fretheim 1 Fretheim 2 Fretheim 1+2 Thorud Flåmsdalen 1 Flåmsdalen 2 Flåmsdalen 1+2 UTable School Standard Cinema Banquet Flooring 81 m² 74 m² 155 m² 100 m² 44 m² 53 m² 24 24 80 26 16 16 56 48 120 48 20 20 24 24 50 24 16 16 70 70 170 60 30 30 70 70 160 60 20 20 Parquet Parquet Parquet Carpet/Parquet Parquet Parquet 97 m² 36 40 36 60 40 Parquet We do also have the ‘Flåm Panorama’ which is an atrium / cinema with 75 seats and wide screen. Flåm Panorama is located 100 meters from the hotel. Fretheim Hotel also offers several smaller cozy group rooms Flåmsdalen 1 + 2 Sivle Room Marte stova 25 Fretheim 1 + 2 THE AURLAND SHOE The Aurland Shoe, as it appears today, has been produced since the mid 1930′s. Previously, 19 different shoe factories where located in Aurland and at the peak nearly 100 people were employed as shoemakers. Today the Aurland Shoe Factory is the only remaining factory that still produces the traditional Aurland shoe. In summer 2009, the Aurland Shoe Factory opened a visitor center in the same building as the shoe factory, in order to learn more about the history and the traditional craft of shoe making. The shoe factory in Aurland is one of the few remaining shoe factories in Norway where you can experience working craftsmen. Furthermore, the visitor center offers informative exhibitions and a factory outlet where it is possible to purchase the Aurland shoe and other leather products. The visitor center is based on the Canadian model of ‘Économusée’. The purpose of an Économusée is to promote and keep alive traditional crafts, skills and knowledge. An Économusée is not a traditional museum but designed for small-scale businesses specialized in arts and crafts who want to provide the visitors with information about the production process, skills and techniques. Opening hours: Monday - Friday 08.00 – 16.00 Saturday and Sunday closed Aurland Shoe Factory Odden 13 B 5745 Aurland Tel. (+47) 57 63 32 12 Fax: (+47) 57 63 33 85 www.aurlandskoen.no [email protected] 26 Attractions and places of interest in Flåm and Aurland Region THE FLÅM VALLEY The Flåm valley is a typical west Norwegian fjord valley, cutting through the mountains. Through millions of years, melting water, stones and gravel from the glaciers have formed the Flåm valley and the Aurland valley into the beautiful landscape you see today. You have easy access to the nature in the Flåm valley – so please enjoy! The Flåm Railway is considered a masterpiece of engineering work. It is one of the most spectacular railway lines in the world because of the construction on normal tracks from the fjord to the mountain plateau 865 metres above sea level. Almost 80% of the 20 kilometres railway line has a gradient of 5.5% or 1:18. One of the highlight on the journey is the mighty Kjosfossen waterfall. The Flåm Valley Kjosfossen You might combine the Flåm Railway and a walk in the Flåm valley. Take the train to Myrdal or Vatnahalsen station and walk the 20 km back to Flåm. It takes approximately 5 hours with easy walk. For a shorter walk you can leave the train at Blomheller station, 11 km from Flåm. The raod you walk is the old Navvy road. It was used for transportation of goods and materials when building the Bergen Railway in the beginning of The Flåm Railway the 1900’s. Average time needed for visit: 2 hours roundtrip on the Flåm Railway. VATNAHALSEN Vatnahalsen is located at the top of the Flåm valley and is a popular place to visit. The area is undisturbed by traffic since the only means of access is by train. The breathtaking scenery and the wonderful landscape invites to outdoor activities such as walking and biking, and amateur photographers will be thrilled by the abundance of exciting photo shots. Vatnahalsen Hotel is a family run hotel and located close to Vatnahalsen station. Allow yourself a break in peaceful surroundings and enjoy a cup of coffee or waffle. Distance from Flåm to Vatnahalsen: Average time needed for visit: Vatnahalsen Hotel 20 km, take the Flåm Railway to Vatnahalsen station 3 – 4 hours, train only: 2 hours. 27 UNDREDAL Undredal is a charming village at the Aurlandsfjord. The village has 80 inhabitants and 350 goats. Explore the many hiking trails in the mountains in unspoiled nature, or visit “The house of cheese” for an introduction of maturing goat cheeses. Highly recommended is a guided tour in Undredal stave church, Scandinavia’s smallest stave church. The church dates back to 1147 and the original decorations and inventory are from the 14th century. Distance form Flåm to Undredal: Average time needed for visit: Undredal stave church 12 km / one way (Driving time 20 minutes). 2 hours. THE AURLAND VALLEY The well-known and historical valley was once one of the main routes between the eastern and western part of Norway. The road from Aurland to the Aurland valley winds its way up the steep mountainside, and gives a fantastic view towards Aurland and the Aurlandsfjord. The Aurland valley is an ideal starting point for hiking, and it is your choice if you want to walk for a few hours or for several days from mountain lodge to mountain lodge. Distance from Flåm to Aurlandsdalen valley: Average time needed for visit: Hiking in the valley 40 – 50 km / one way (Driving time 45 – 60 minutes). 3 hours – bus excursion AURLAND Visit the community centre of Aurland by bus or by boat. You will find the local historical centre, an art gallery, a collection of the poet Sivles belongings and a local knitwear design. The beautiful Vangen church from 1202 and the Économusée are also worth a visit. Between Aurland and Flåm you will find Otternes Farmyard, a cluster farm with 27 different buildings dating back to the 1600’s. Today the farmyard is a living Otternes Farmyard museum showing old traditional hand craft and local traditional cuisine. Distance from Flåm to Aurland: 10 km (Driving time 10 minutes). Average time needed for visit: 1 – 1 ½ hours. 28 STEGASTEIN – BREATHTAKING VIEW POINT On the mountain road between Aurland and Lærdal you will find the unique viewpoint ‘Stegastein’. 4 metres wide, 30 metres long and 640 metres above sea level. You get a breathtaking view overlooking the Aurlandfjord. Car parking & toilets nearby. Memorable view STALHEIM – VOSS Experience the exciting and steep road from 1835 to Stalheim, once North Europe’s steepest road! The road has 13 hairpin curves and an impressive view towards Stalheim, the Stalheim Hotel and Sivlefossen waterfall. On your journey towards Voss you will experience lakes, waterfalls and small villages. Voss offers several museums and Stalheimskleiva, the road to Stalheim a lively shopping centre. Start / Distance from Flåm: Average time needed for visit: Stalheim 30 min. - Voss 1 hour 4 hours (including stop at Voss) LÆRDAL The road from Flåm to Lærdal takes you through the world’s longest tunnel. In Lærdal you can visit the Norwegian Wild Salmon Centre, with its salmon observatory, exhibitions and film. Afterwards you may walk among the 160 authentic wooden buildings in the towncentre called “Old Lærdalsøyri”. When returning to Flåm, we recommend you to drive the mountain road “Aurlandsvegen”. You will experience snow all year and a panorama view towards the fjord. Norwegian Salmon Centre – observatory Close to Lærdal you will find the Borgund Stave Church from 1150. This is the best preserved stave church in Norway. In 2005 a new visitor centre opened and the centre displays the history of stave churches, architecture and religion through many centuries. It is possible to buy a combined ticket for the Norwegian Salmon Centre and the Borgund Visitor Centre. Borgund stave church from 1150 Distance from Flåm to Lærdal: Average time needed for visit: Tunnel 42 km (Driving time 35 minutes). Mountain road “Aurlandsvegen” 55 km. (Driving time 1½ - 2 hours). 4 – 5 hours. 29 “LÆRDALSTUNNELEN” –- THE WORLD’S LONGEST ROAD TUNNEL The world’s longest tunnel, 24.5 km, between Aurland and Lærdal was opened in 2000, after a building period of 5 years. Modern technology, knowledgeable and skilled workers have made the planning process and the construction of such a long tunnel possible. The tunnel is one of the world’s most modern and safe tunnels, with its own special design. The Lærdal Tunnel is an important link between Bergen in West and Oslo in East Special tunnel design Free - no toll to pay. GUDVANGEN Gudvangen is a beautiful small village with 120 inhabitants, situated in the innermost of the wild and beautiful Nærøyfjord, the most narrow fjord in Europe. If you take the boat from Flåm to Gudvangen you will experience small farmhouses clinging to the mountainside, as they have done for hundreds of years. On the quayside you will find Gudvangen Fjordtell, built with inspiration from the Viking age. The hotel has its own restaurant and “Viking-shop”. Distance from Flåm to Gudvangen: Average time needed for visit: Gudvangen Bus 25 min or boat 2 hours 2 - 4 hours including transport THE NÆRØYFJORD, A UNESCO WORLD HERITAGE SITE The Sognefjord is the second longest and deepest fjord in the world, and its fjord arm Nærøyfjord is the most narrow and dramatic fjord in Europe. The Nærøyfjord is 17 kilometres long and only 250 meters wide at the most narrow part. The impressive mountains along the fjord peak to more than 1.800 metres. The Nærøyfjord was listed on the UNESCO’ World Heritage list in 2005. The purpose of the list is to encourage everyone to protect and preserve cultural and natural heritage sites around the world. The Nærøyfjorden “Landskapsvernområde” takes care of the distinctive geology, special plant life, rich animal life and ancient cultural history. Several places along the shore, small farms without road access tell about an era when the fjord was the most important traffic artery in the region. 30 The Nærøyfjord The Nærøyfjord ACTIVITIES IN FLÅM THE OLD NAVVIES BIKING ROAD-- RALLARVEGEN “Rallarvegen” (The Navvies Road) is known as the most spectacular cycling route in Norway. The path starts at Haugastøl, passes through Finse and Hallingskeid and ends in Flåm. The total length between Haugastøl and Flåm is 82 km. The road was used to transport equipment and material during the construction of the Bergen Railway. Finse, which is located 1222 meters above sea level, is Norway's highest railway station. You will also find the “Rallarmuseet” (The Navvy Museum), which is well worth a visit. SKIING Fretheim Hotel and Flåm is situated right in the middle of 4 ski destinations. One and a half hour drive from Flåm you find the ski resorts Hemsedal, Geilo and Filefjell, and it takes just 40 minutes to get to the new ski resort Myrkdalen. Fretheim Hotel offers a ski package that includes hotel, breakfast, dinner, transportation and skiing in Myrkdalen. The surrounding area is also ideal for cross-country skiing. Skiing equipment for rent. Relax in the hotel’s sauna or enjoy our outdoor hot tub after a day in the slopes. HIKING THE AURLAND VALLEY You can walk this beautiful trail on your own or together with a local and knowledgeable guide. The trail starts at Østerbø which is situated about 820 meters above sea level and ends at Vassbygdi only 68 meters above sea level. This is the lower part of an old access-road between the eastern and western part of Norway, and passes through old cultivated land surrounded by stunning scenery. On your way you will see some of the 470 different kinds of plants existing in the Aurland Valley, old farmhouses, rivers and waterfalls. On the way down the Aurland Valley the path splits in two. You can choose to go down the Bear Path, which is not for those who are scared of heights. It is very steep, but has a fantastic view! You can also take an easier route. You will also pass "Vetlahelvete" (Small Hell), one of nature’s artworks in the form of a massive hollow in the mountain. Nobody knows how deep it is because it is filled with water. This is a hike so magnificent you have to experience it! To get to Østerbø you take a bus from Flåm Station, and to go back again 31 ACTIVITIES IN FLÅM HIKING THE OLD TRAILS OF THE FLÅM VALLEY This excursion starts by taking the Flåm Railway up to Berekvam Station, which is half-way up to Myrdal. Here you will have a guided visit at a tiny museum, an old cottage with many objects from the beginning of the last century. This will give you an impression of the daily lives on the local farms. You walk from the museum to the Berkvam Ravine and further down the old road, crossing the river and ending up at a place called Timbrahellaren. This walk is a great opportunity to experience the Flåm Valley from the opposite side of the railway and the new road. Furthermore, you will have opportunity to hear many interesting stories from a knowledgeable local guide! After the hike, you will be picked up from Timbrahellaren and brought back to the hotel. FJORD SAFARI In comfortable safari boats you will get the best opportunity to experience the beautiful west Norwegian fjords and its rich wildlife at close range. Wildlife like seals, porpoises and eagles are frequently encountered. You will be close to nature, culture and wildlife. The guide will tell you about the fjord landscape, local history, wildlife, tales and legends from the places that you will pass by through the journey. One of the tours will make a stop in Undredal, a small village with 85 people and about 450 goats. You will have the opportunity to taste the famous goat cheese. The company provides you with suits in order to keep warm and comfortable. PADDLE THE SOGNEFJORD Experience waterfalls, bird watching and seals from a kayak on the Sognefjord! This is a great opportunity to explore the Norwegian wildlife - alone or with a guide. You can join trips which last from one hour up to two days! One example is the trip called "The old King Path" which lasts for four hours and brings you both on a magnificent paddle trip on the Sognefjord and a hiking trip to a fresh water lagoon at Fronnes. The guides will tell you about the history of the kings of Norway as well as the nature surrounding you. Either you are here with your family or on a conference this is a fantastic experience not to be missed! 32 OUR BROCHURES, POSTERS, CDs ETC. A1 F The Flåm Railway 1 English, German, French, Spanish, Italian, Russian, Japanese and Norwegian The Flåm Railway / The Sognefjord English A2 G The Flåm Railway 2 Chinese (two language versions), Thai, Korean, Polish, Hungarian, Dutch, Finnish and Portuguese Photo DVD Images for marketing B H Fretheim Hotel English and Norwegian Promotion DVD 9 different languages C I1 –IL2 Visit Flåm Product manual English and Norwegian Map of Flåm English, Japanese, Chinese and Norwegian A4 – App. 30 pages D J1 –J2 Visit Flåm Poster Size 70 x 50 cm The Flåm Railway Poster Size 100 x 70 cm Size 70 x 50 cm E K Map of centre of Flåm Ticket cover English, German and Norwegian The Flåm Railway P.O.Box 75, NO-5742 Flåm Phone +47 57 63 21 00 Fax +47 57 63 23 50 [email protected] www.flaamsbana.no & www.visitflam.com 33 FREE PHOTO SERVICE ONLINE – WWW.VISITFLAM.COM The purpose of Visit Flåm Photo Service is, to promote national and international marketing of Flåm (Visit Flåm) as a travel destination to the press and tour operators. You are welcome to use the pictures, free of charge, provided that it is in accordance with the objective. All pictures used, must be credited for example "Photo Visit Flåm / Photographer Morten Rakke". 34 35 36 Issued March 2014
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