VACANCY The positive growth at MTC, Namibia’s leading telecommunication company, now warrants an appointments in the following vacancies: TEAM LEADER: CALL CENTRE (2X Windhoek) The incumbent will report to the Supervisor: Call Centre Job Competencies: • Must have excellent oral, written, and interpersonal communication skills. • Must be detail-orientated. • Must possess exceptional listening and analytical skills. • Should have superb knowledge of the customer care process and techniques. • Must demonstrate ability to manage and build a customer-centric team. • Should have good leadership qualities. • Should be able to identify any skill gaps and ensure all staff is going through training programmes. • Should be able to work in a team and should be able to motivate team members. • Must ensure regular and constant updates on products and service knowledge. • Must control and manage productivity on the floor. Personal Competencies: • • • • • Grade 12 with 25 points (compulsory with no exceptions). +/- 3 – 5 years previous experience in call centres or customer care. +/- 2 years conflict management experience. Must be a friendly, patient team player with a helpful disposition. Must be accurate and should be able to function in a stressful environment. • Fully computer literate with a valid driver’s license. • Should be a Namibian citizen or permanent resident. CLOSING DATE: 15 October 2014 For hand delivered or posted applications: a comprehensive CV supported by a motivation (cover) letter and qualifications should be addressed as follows: Application: (Please state clearly which position you are applying for) Att: Human Resource Practitioner, Garrett Diniz De Moura, P O Box 23051, Windhoek, or C/o Mose Tjitendero & Hamutenya Wanahepo Ndadi Street, Olympia, Windhoek For electronic applications, please E-mail: [email protected], No fax applications will be accepted. NB: Only short listed candidates will be contacted and NO CV’s or documents will be returned. Previously disadvantaged people are encouraged to apply. MTC is an equal opportunities employer and offers a competitive remuneration package to the successful candidate. www.mtc.com.na