Agenda Overview
Monday, October 27, 2014
8:00 a.m. – 7:00 p.m.
ASPIRE Registration
1:30 p.m. – 4:00 p.m.
ASPIRE General Session: Redefining and Nurturing Relationships
Welcome
Mike Lawrie, President & CEO, CSC
John Maguire, Executive Vice President & General Manager, Global Sales & Regional Operations
Romil Bahl, Executive Vice President & General Manager, Global Industries
Digital Leadership For Disruptive Times
David Moschella, Research Director, CSC’s Leading Edge Forum
Digital disruptions are everywhere these days – Uber, Airbnb, Bitcoin, KickStarter, 3D Printing, self-driving
cars, MOOCs and many more. While Silicon Valley has long been an essential technology supplier, it is now
an aggressive competitor, seeking to disrupt virtually every industry sector. To avoid being “ubered,”
companies must recognize that information technology is no longer the sole province of the IT department.
The executives and employees of the future must also be effective digital leaders. In this opening session,
David will assess the state of industry disruption today, and the implications for strategic business leadership.
Discussion: How Relationships are Changing
Lane Cooper, Founder and Editorial Director, BizTechReports
Mike Lawrie, President & CEO, CSC
Shiv Nadar, Founder and Chairman, HCL, Shiv Nadar Foundation
Clients share personal lessons learned from turnarounds, difficulties encountered during transformation, and
the lure of innovation. The panel will discuss how relationships with partners are creating change in
relationships both within their company and with their clients.
The Art and Science of Relationship Building
Keith Ferrazzi, Author of bestselling books Never Eat Alone and Who's Got Your Back?, Greenlight Research
Institute, Founder and CEO
Keith will provide actionable strategies for making immediate, impactful changes in the way leaders relate to
colleagues, partners, customers, and friends.
4:30 p.m. – 6:30 p.m. The Hub Opening
The Hub is the nerve center for conference attendee, partner and CSC subject matter expert conversations.
Attendees can stop by sponsor booths, grab a cup of coffee or catch a short session on hot topics at The Hub
Stage. The Hub Stage sessions include:
CIO Barometer: How do you compare?
Be among the first to hear the results of the 6th annual CIO Barometer report, which included a survey of 700
CIOs and senior IT executives worldwide on business and technology trends. Find out whether your company
is leading or lagging in adoption and spending on key areas such as cloud, cybersecurity, mobility, apps and
data analytics.
*Agenda subject to change
The Secure Water Alliance: Protecting the World's Most Critical Resource
Water systems, dams and reservoirs are critical parts of our infrastructure and key targets of cyberterrorists
and hackers. Find out why MWH Global, a leader in engineering and consulting services for wet
infrastructure, teamed with CSC to protect public and private-sector clients from cyberthreats. Join a
question-and-answer session with MWH EVP Philip Smith and CSC’s Tom Patterson, Global Cybersecurity
managing partner.
Matchmaking in the Cloud: Where Should My Apps Go?
Cost, speed and data security are just a few of the criteria for matching applications with the right cloud
infrastructure. Join this panel of experts from cloud providers Amazon, CSC and VMware to learn more about
typical cloud application uses cases and ways to enable IT as a Service.
Ask the Experts: 10 Questions on Outside-in Approach
What questions should our clients ask before embarking on an outside-in approach to technology
transformation? Join four of CSC's top technologists for this interactive panel session on key steps for
successful implementations of the outside-in approach. Get the perspectives of this team of experts in
commercial and government businesses.
6:30 p.m. – 8:30 p.m.
Welcome Reception on Coquina Lawn
Tuesday, October 28, 2014
7:00 a.m. – 8:15 a.m.
Breakfast
8:30 a.m. – 10:30 a.m.
ASPIRE General Session: Nurturing the Inquisitive Mind
Welcome
Romil Bahl, Executive Vice President & General Manager, Global Industries
Abbie Lundberg, President, Lundberg Media, Former Editor in Chief, CIO Magazine
How to Think Like a Freak
Steven Levitt & Stephen Dubner, Best-Selling Authors, Freakonomics, SuperFreakonomics, and Think Like a
Freak
Steven and Stephen will review new ways of problem solving, looking at data creatively, understanding
hidden triggers, creating incentives and nurturing the inquisitive mind.
Disruption as a Positive Force
Romil Bahl will be joined by McKinsey & Company, Dr. Robert Wah, CSC, Chief Medical Officer and
President, American Medical Association, and several CSC clients to discuss how digitalization is rewriting
the rules of competition and requiring new ways of working and thinking to compete in today’s digital
economy.
10:45 a.m. – 12:15 p.m.
Industry Breakouts
Better Information for Better Decisions - The Next Revolution in Healthcare will be Data-Driven
With healthcare providers and payers and life sciences companies facing the need to respond to the 'Triple
Aim' of healthcare reform - better care for individuals, better health for populations, and lower per-capita cost
- the effective use of personal health information becomes imperative, and technology becomes the key to
success. The information already exists, locked in patient record data, billing systems, medical trials
databases, and elsewhere. This session looks at how applying technology to liberate that information,
coordinating and improving care across the ecosystem will be the next revolution in healthcare.
Revolutionary Dialogue for a Revolutionary Time in Banking
A digital transformation is underway in banking and, unlike previous industry upheavals, this one is
revolutionary. Power has changed hands as consumers and clients take charge. In response, banks are
embracing technology to reduce costs, meet growing customer expectations and keep up with evolving
regulations.
Technologies Driving Change in the Insurance Landscape
The insurance industry is experiencing significant change precipitated by a range of technologies: some
consumer-driven such as mobile, and some enterprise-led such as big data and cloud. The velocity with
which these are impacting the industry is unparalleled. Discuss how to embrace these technologies (and
understand the competitive threats they bring) and explore how leaders in insurance are addressing them.
The Internet of Things: The next big thing started yesterday in Manufacturing and All Industries!
How do you leverage the concept of IoT and the related disruptive technologies to transform existing
businesses and create new ones? IoT is the most important opportunity in our life time and this is the number
one question executives from business and IT are asking right now. Join our interactive panel discussion
moderated by Vernon Turner, IDC’s IoT analyst, as he leads an open exchange between the audience and
panelists including: clients who have started their IoT journeys; CSC and IoT experts.
12:30 p.m. – 2:00 p.m.
Lunch in The Hub
The Hub Stage sessions include:
Seven Steps for Securing the Cloud
Moving to the cloud securely is a hot topic around the world. Extending enterprise security policies and
controls is possible but not automatic. Doing it right will lower costs, time, and risks, but missteps can be
costly. Join CSC industry and cybersecurity experts as they focus on the seven proven steps to take
organizations to the cloud securely and efficiently.
BYOX: Eulogy for the PC?
The concept of the personal computer continues to evolve as do business and employee preferences and
choices related to PC usage. Join this panel discussion as leading technology providers and thought leaders
discuss the benefits, features and business value associated with choices of today and the future vision.
The Great Debate: Build vs Buy for Private Cloud
Many see the move to the cloud as inevitable, but debate rages on about whether it’s better to build a custom
private cloud or buy a private cloud service. Join CSC’s cloud specialists as they debate the advantages and
limitations of each alternative. Find out the best approach for your business.
2:00 p.m. – 2:45 p.m.
Breakout Tracks
Customer Intelligence: Moving from Tactical to Strategic
In today’s data- and service-driven economy, knowing your customer and providing good service are no
longer competitive differentiators. B2C and B2B businesses must embrace micro-segmentation, markets-ofone and predictive analytics to retain customers, cross-sell/up-sell and enter new markets. Join CSC clients
and see how they’re harnessing internal and external data, applying advanced analytics and adjusting sales
and marketing techniques to achieve maximum customer value.
How to Transform Operating Models with IT as a Service
Rapidly changing business priorities, customer expectations and new competitors are pressuring IT to move
faster and deliver more innovation. One way to transform the operating model is by delivering IT as a Service.
Join this panel of subject matter experts and David Guzman, CIO of HD Smith as they discuss how IT as a
Service is increasing agility and innovation.
Internet Voting: Ensuring Secrecy & Transparency in Australia
Election legislation in Australia enabling limited voting over the Web and by telephone posed a unique
challenge to the NSW Electoral Commission. The commission worked with CSC to address both secrecy and
transparency in developing and operating its new e-voting system. Learn from CIO Ian Brightwell how the
project team followed a strategic threat-focused approach to design and implementation.
Three Ways to Get to Market Faster – Reduce Friction between Legacy Systems and New Savvy
Applications
To compete in today’s frantic business world, companies must take advantage of ever-shortening market
windows. Friction between legacy systems and next-generation applications could spoil a brilliant business
move and give competitors time to catch up. Join our panel of application experts to learn how to make new
options that help with speed to market work in your business.
3:35 p.m. – 4:20 p.m.
Breakout Tracks
Are We There Yet? The Third Platform is Just around the Corner
First mainframe, then distributed computing. The Third Platform has the potential to change the competitive
landscape – again. Combining cloud, mobility, big data and social media, the Third Platform will enable
companies to analyze vast quantities of data, rapidly develop apps and ensure workload portability. Join this
panel discussion and see how to your company can take advantage of these innovations.
Business Relationship Management (BRM) in an Outside-in World – From IT Sales to Digital
Leadership
In this session, Kirt Mead will discuss how advanced BRMs are adding value in the emerging outside-in
world, citing examples from LEF research. He will also describe how the LEF’s BRM training program is
addressing the digital leadership mandate.
One Size Doesn't Fit All: How User Segmentation Can Lead to Workforce Productivity
Imagine how productive your workplace could be if every employee had the right set of business applications
and collaborative tools − based on his or her workplace user profile. Hear about how our experts have
leveraged this model across different industries to drive improved collaboration and business outcomes.
This Way to the Digital Economy: Service Enabled Enterprise
In a service-enabled enterprise, applying technology to solve a problem is as simple as the customer
experience has become. It may sound futuristic, but the future is now. Join CSC’s Jim Smith, executive vice
president of Global Business Services, and learn more about how companies are finding a new way to the
digital economy.
5:10 p.m. – 5:55 p.m.
Breakout Tracks
Capture Business Efficiency: Move ERP to the Cloud
Large organizations often face a complex task of consolidating and upgrading ERP systems. See how
defense electronics manufacturer SELEX integrated multiple business units into a single entity of SAP,
hosted in the cloud. Dave Gibbons, VP of Information and Communication Technology, will share his insights
and the results of SELEX’s decision to move ERP to the cloud.
Peer Networking Roundtable Exercise
In this hands-on interactive session, participants are divided into teams by industry to solve a common
strategic challenge affecting a hypothetical company. Teams are given 45 minutes to discuss and develop a
solution that covers all aspects of the company’s business such as finance, operations, marketing and IT.
Each team then presents their recommendations. Participants learn from each other by problem-solving
among their industry peers, and will also gain insights on how other industries address the same issue. Each
team will have a CSC subject matter expert facilitator.
The Need for Speed: How Big Data as a Service Helps DHL Rapidly On-Board New Customers
Global logistics firm DHL needed a faster, more cost effective way to on-board customers and facilities into its
corporate reporting system. Join DHL Management and the CSC Big Data & Analytics Consultants, and learn
how CSC’s Big Data Platform as a Service and cloud infrastructure provided near real-time high velocity
operational KPI Data and reduced on-boarding time by 80 percent.
6:00 p.m. – 8:00 p.m.
Dinner in The Hub
The Hub Stage sessions include:
What's Your Innovation Quotient (IQ)?
How much time and resources can your company spend on bringing innovation to the marketplace? To what
degree are you limited by organizational silos and an outdated IT environment? Let CSC’s Jim Serack help
you calculate your Innovation Quotient, and, even more importantly, how to increase your IQ.
Ingenuity Worx: Choosing the Next Great Innovation
Join this interactive session and help CSC choose its next great innovation. This program uses challengedriven innovation to tackle some of our industry's toughest challenges. Review presentations from our
finalists and be part of the panel that chooses the winner.
Getting it Right: Leverage Earlier Mobile Learnings to Implement More Advanced Technologies
Mobility is about more than being mobile and much different than it was just a few years ago. However, the
concepts and best practices learned from implementing mobile initiatives will allow companies to excel in all
aspects of the digital economy. Done correctly, mobile strategies tie into every important technology initiative
in your company including cybersecurity, cloud and data analytics. Join this panel of CSC experts and learn
how to get it right the first time.
It Takes a Village: Orchestrating a Multi-Vendor Service Environment
What are the current and emerging business drivers around multi-sourced integration for service
management and how is this service integration and management model being executed? Get answers to
these questions and learn the critical requirements when determining the service integrator role.
8:00 p.m. – 9:30 p.m.
ASPIRE Celebration and Dessert
Wednesday, October 29, 2014
7:00 a.m. – 8:15 a.m.
Breakfast
8:30 a.m. – 10:30 a.m.
ASPIRE General Session: New Models for Creating Value
Welcome
John Maguire, Executive Vice President & General Manager, Global Sales & Regional Operations
Lane Cooper, Founder and Editorial Director, BizTechReports
Anticipating the Future Through Value Chain Mapping
Simon Wardley, Researcher, CSC’s Leading Edge Forum
Value Chain Maps can be used to support a variety of specific strategic plays such as reducing/increasing
barriers to entry, exploiting ecosystems, using open technologies, anticipating rivals, and many other goals
and tactics. Simon will share how companies can use Value Chain Mapping to see the changing environment
around them and steer markets in their favor by anticipating the nature of change and the strategies, skills
and behaviors most likely to be required to meet challenges.
Top 5 CIO Survival Strategies
Dan Hushon, Chief Technology Officer, CSC
Dan will give an insider’s view of some of the hottest technology trends and top CIO Survival Strategies.
Closing
Mike Lawrie, President & CEO, CSC
10:30 a.m. – 11:30 a.m.
Breakout Tracks
Getting Your Infrastructure Ready for the Internet of Things
The explosion of sensors, connected products and machine-to-machine systems has major implications for
core infrastructure and data management. This panel of technologists will explore ways to take full advantage
of the Internet of Things. See how the right infrastructure strategy can help you use data to generate new
revenues and increase profitability.
Workplace Magic What's in Your Bag of Tricks?
The Next Gen world of Workplace Services delivers game changing solutions to the market. This panel
discussion represented by leading IT companies will provide insight into the unique values and capabilities
delivered to clients worldwide.
10:30 a.m. – 12:30 p.m.
Breakout Tracks
General / Property & Casualty: “Outside-In” Digital Forces, Best Practices and CSC Strategy
Powerful “outside-in” digital forces are reshaping the insurance industry. In this breakout running concurrently
with the Life & Annuity session, hear the latest thinking around what it means to be an “outside-in” enterprise
in General/P&C Insurance and how your peers are approaching these challenges. Also, hear how CSC is
evolving its insurance portfolio to address these forces.
Life, Annuity & Pensions: “Outside-In” Digital Forces, Best Practices and CSC Strategy
Powerful “outside-in” digital forces are reshaping the insurance industry. In this breakout running concurrently
with the P&C session, hear the latest thinking around what it means to be an “outside-in” enterprise in Life,
Annuity & Pensions and how your peers are approaching these challenges. Also, hear how CSC is evolving
its insurance portfolio to address these forces.
11:30 a.m. – 12:30 p.m.
Breakout Tracks
New NIST Cybersecurity Framework: Panel for Businesses on What to Expect
Enable your business through the Cybersecurity Framework. This industry-focused panel and Q&A session
will help business and IT leaders navigate the most recent release of the NIST Cybersecurity Framework
(CSF), provide guidance for updating security plans and understand the impact compliance will have on
numerous industries. Please join us as we will break into smaller industry-related working groups.
Smart Operations for Manufacturing
The global manufacturing industry has entered a new era in which huge volumes of sensor data from
connected products, systems, production assets, vehicles, and workers can be captured and analyzed at
unprecedented scale and speed. Join our panel of clients, partners and industry strategists to learn how
manufacturers are harnessing this data, unlocking new insights, proactively anticipating needs and events,
proscribe actions, and transform your operations.
11:30 a.m. – 1:30 p.m.
Lunch and The Hub Open
The Hub Stage sessions include:
CIO Barometer: How do you compare?
Be among the first to hear the results of the 6th annual CIO Barometer report, which included a survey of 700
CIOs and senior IT executives worldwide on business and technology trends. Find out whether your company
is leading or lagging in adoption and spending on key areas such as cloud, cybersecurity, mobility, apps and
data analytics.
What's Your Innovation Quotient (IQ)?
How much time and resources can your company spend on bringing innovation to the marketplace? To what
degree are you limited by organizational silos and an outdated IT environment? Let CSC’s Jim Serack help
you calculate your Innovation Quotient, and, even more importantly, how to increase your IQ.
Testing Early and Often: A Business Strategy, Not Just a Tactic
Both external and internal customers judge your organization on the quality and usability of business
applications. Join CSC’s Sunil Tuli and see why taking a new approach to testing is a necessary move – and
oftentimes a strategic one. With little time for rework and no tolerance for errors, it's the only way to ensure
success.
Enterprise Grade Storage at Cloud Storage Costs
Low cost per gigabyte cloud storage doesn’t always translate into savings. Limited performance, data
retrieval costs and high latency have financial impacts that should be evaluated in making storage choices.
1:30 p.m.
ASPIRE DEPARTURES
Client Advisory Board Meetings Begin
Industry Analyst Conference Sessions Begin
Additional Consulting Workshop scheduled by attendee request.
Custom Consulting Workshop
Clients are invited to register for a 90 minute one-on-one workshop with a senior CSC consultant who will
provide recommendations on how to address a technology or related business challenge the company is
facing. In advance of the meeting CSC consultants will conduct a series of brief phone interviews in order to
understand the management challenge and prepare a tailored set of recommendations. Examples of
common challenges: aligning IT with key business drivers, cost reduction, disruptive innovation, M&A
related systems integration.