People-driven logistics software Skapa en kundfokuserad internationell expansion med ett Delivery Management System Mathias Parkhagen, Head of Operations, nelly.com Peter Johansson, Sales Manager, Centiro Solutions COMPANY PROFILE • Founded 1998, two offices in Sweden • Users and installations in 7000+, locations in 65+ countries • Over 100 highly skilled and passionate professionals • Sweden’s Best Workplace 2011 • Europe's third best workplace in 2013 • Top rankings for five consecutive years CUSTOMER REFERENCES Vertical breadth, knowledge & cross-pollination High tech & Automotive, electronics Engineering & Construction Transportation & logistics Logistics Intentionally left blank Retail & B2C Food & Beverage Healthcare CENTIRO CUSTOMER BENEFITS • Improved efficiency and productivity in daily operations by • Enforcing business rules and standardize processes • Reducing cycle times and resources required • Enable better decision-making through real-time visibility • Reduced costs and spending by • • • • • Lowering administrative costs through process automation Increasing carrier purchasing power and contract negotiations Reducing customer support calls by keeping the customer informed Reducing inventory by enabling delivery across channels, tracking returns and using real-time data Increased service and satisfaction by • Personalized end-customer services • Providing a consistent end-customer experience • Tracking and informing end-customer of shipment changes CENTIRO IN THE SUPPLY CHAIN FULL-CIRCLE BRAND EXPERIENCE Request Inform Pickup Control Print Track Notify Last mile changes Return Stroll & select Transact purchase Manage expectations Free return? Free delivery? Delivery options PUDO’s Issue Promise SIGNATURE SOLUTIONS Transport management Ecommerce delivery Service delivery Get more out of transportation. Plug and play from a carrier portfolio that spans the world. Manage your spend. Control and manage the last mile delivery and give customers a consistent and personalized experience. Add value to your core delivery services. Offer a consistent service experience to your customer community from promise to execution. Reverse logistics Supply chain visibility Above & beyond Connect and optimize your after-market services. What goes out sometimes has to come back. See hotspots and opportunities. Measure your end-to-end performance and drill down on key indicators. Enterprise visibility that drives action. Overcome supply-chain boundaries and limits. Combine off-the-shelf solutions with innovative thinking in a standardized process. GLOBAL REACH. LOCAL TOUCH. PLUG AND PLAY | EMEA AMERICAS Locker Box GLOBAL Nelly.com, NLYman.com & Members.com Mathias Parkhagen Head of Operations Skapa en kundfokuserad internationell expansion med ett Delivery Management System 10 11 12 13 Nyckeln till lyckad e-handel Få distansköpet att kännas som ett lokalt köp Kund Kund Huvudlager 14 Delivery Management System ERP  Administrera befintliga transportör  Fraktavtal  Fakturakontroll  Enkelt att koppla upp nya transportörer OMS DMS WMS BI CRM  Ecom plugin  Tydliggöra leveransdatum för kund  Leveransalternativ  Välja utlämningsställen  Transportörskontroll  E-handelssidan  Spårbarhet  Kontroll över returer  Aviseringar  BI-feed  Kontrolltorn 15 Nyckeln till lyckad e-handel Få distansköpet att kännas som ett lokalt köp - - Leveransalternativ - Standard 4-6 dgr - Express 3-4 dgr - Postautomat LAT – Latest Arrival Time Full spårbarhet - Leverans av lokal aktör Huvudlager Returflödet - Full spårbarhet Returservice - Förprintad returlabel - Upphämtning hos kund Lokal returhub - Lokal returadress - Snabb återbetalning - Sälja den lokalt 16 17