Welcome to
Charter TV
™
NEW
Cisco/Scientific Atlantic User Guide
Thanks for choosing Charter
You now hold the keys to the most exciting entertainment on
television. At the push of a button, tap into hundreds of channels
packed with the movies, shows and networks you want to watch.
Plus, with On Demand, HD and DVR, unlock even more ways to
completely change the way you watch TV.
Services not available in all areas
Save time with Auto Pay
Get ready to experience
life in digital
It’s FREE and it makes managing your account easy.
Getting Started
• Automatic payments mean you never miss a deadline
TV in Digital Overview
5
• No more checks, stamps or lines at the post office
On Demand
8
• Use your checking, savings, debit or credit card
HD
11
• View your current and past bills online — no more filing!
DVR Overview
13
Interactive Program Guide
14
Search Categories and Listings
15
Plus, paperless billing saves on
trees, gas and postage costs.
Customize Your Digital TV Service
Reminders
17
Parental Controls
18
Favorites
18
Charter On Demand - Channel 1
19
Additional Features
Digital Music
20
Pay-Per-View
21
Note: Your first bill will be on paper and should arrive within the next two weeks. It will include
pro-rated costs for your first month of service, plus charges for the current month and any
installation charges, if applicable.
DVR
21
Frequently Asked Questions
25
Installation Tips
26
For a complete guide to reading your statement, please see page 28.
About Your Account
Understanding Your Statement
28
It’s so simple!
1 Go to charter.com/myaccount and log in or register for an account
2 Select Pay/Bill Options
3 Choose Auto Pay and register using the security code and Charter account number
located on your statement
There’s even more great info online
Be sure to visit charter.com/welcome for an interactive look at all your
services, with hints and tricks, detailed instructions and more.
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1-888-GET-CHARTER
Services not available in all areas. Please review the Service Details, Policies and Customer
Agreements brochure for important information
Get all this and more:
•Top-rated networks and channels for news,
movies, sports and hit shows
•Thousands of FREE movies and shows On
Demand, plus new releases any time you want!
•Easy Interactive Program Guide
Plus these exciting options:
•Premium Channel Packages featuring awardwinning shows, series and films
•Charter DVR so you can record, rewind and pause
live TV — never miss your favorite shows again
•Top-rated networks and channels in brilliant HD,
plus tons of HD movies On Demand
START
TV
The essentials to get you up and running
Meet your Guide
The Interactive Program Guide is your map to everything that’s on TV.
Open it by pressing GUIDE on your remote, then use the directional
to move from listing to listing. Press INFO to learn
arrow keys
more about a listing and OK/SEL to watch.
Internet
Try On Demand (where available)
Tune to Channel 1 or press the ON DEMAND button on your remote for
instant access to thousands of free movies and shows. Search and select
and the OK/SEL button.
by category using the directional keys
Explore Digital Music
From classical to hip-hop and everything in between, you’ll find
continuous mixes for any mood. Press the MENU or GUIDE button and
select Digital Music, then scroll through the listings to choose a genre.
Available 24/7.
Control live TV with Charter DVR (available by subscription)
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Phone
If you have Charter DVR, you can control live TV using the command
on your remote, like you would a DVD. To record
buttons
a show, simply press REC. More details on page 12.
5
Introducing your new Charter Remote
Functions and Features
Your Interactive Program Guide
DVD mode
Power ON or OFF
TV mode
AUX mode
Cable mode
Display Interactive
Program Guide
One press takes you
to Quick Menu. Two
presses takes you
to Main Menu
Select screen items
Exit Guide, return
to viewing
Adjust volume
Mute sound
Display channel
and program info
Page up or down within
the on-screen guide
Displays last live
channel viewed
Change channel
On Demand main menu
or go to Channel 1
Surf through your favorite
channels that you define
Access recorded
program listings
Record a program
Enter channels
and PIN
HINT:
For more detailed
information about
your remote, go to
charter.com/remotes
to download the
remote manual.
Remote models may
vary, though basic
function remains
the same.
Picture this — an Interactive Program Guide that lets you see what’sTurns
playing
on other channels
TV/audio
receiver on
andtooff
Turnsyou
theaway
Moxifrom the show you’re watching. It’s your all-purpose
without taking
tool
help
indicator
onlistings,
and off create favorites lists, set Parental Controls, see information about
you find
program
On HD,
Demand,
programs, set reminders, select Charter On Demand programming, Launches
view Charter
order
Locks and unlocks
On Demand menu
Charter Pay-Per-View
and
more!
the Ticker
(VOD/On Demand)
Moxi Menu
Note: You’ll need to have Charter TV in Digital to use the Interactiveor
Program
Guide(Guide)
Displays additional
Returns to live
information
programming
Selects or activates
DID
YOU
item in center
focus
KNOW...
Shows last note page or
jumps back 15 minutes
Toggles between
You can set your Interactive Programming Guide to remind
full-screen media
you when your favorite shows are about to start.
& Moxi Menu
Move through
Moxi Menu
Displays and hides
Shows next note
Channel Banner
Moxi Menu
or jumps
The Channel Banner allows you to see program information as youpage
change
channels to help
ahead
15 minutes
Jumps
back
you know more
about
what’s on. You can customize your Flip Bar to
prioritize
the information
you want. seven seconds
Jumps ahead in buffered
or recorded content
PausesControls
live or recorded
Parental
and Purchase PINs
andallow
DVDs
Parentalshows
Controls
you to restrict viewing and purchases of TV programming. Parental
Provides multi-speed
controls can be set by TV Rating, Movie Rating, and Channel, accessible only to you with a
(3x, 15x, 60x) reverse or
Record a program
4-digit PIN.
forward video playback
Favorites
The Favorites feature allows you to quickly access the channels you
have designated
as your
Toggles
sound on and
off
Favorites. Changes TV or
Changes channels
receiver volume
or pages through
Reminders
vertical menu
You can set Reminders so you don’t miss the shows you want to watch.
Returns to channel
Personalizing
Yourviewed
Cable Experience
previously
You can customize your cable audio and video settings to optimize them
fordirect
your equipment
Provide
channel
and viewing environment.
tuning or phone-like
text entry
Deletes all entered text
and recorded shows,
hides screen overlays
(Ticker, Flip Bar)
Applies numeric
or text entries
Services not available in all areas.
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charter.com/welcome
7
On Demand on Channel 1
It’s included with your Charter TV in Digital service
Service not available in all areas
1,000s of choices — comedy, action, drama,
classics and more. New selections added constantly
MO
TIMVIE
E!
E
E
Primetime favorites, comedy, action, drama, science, health, news
and more!
Awesome movies for every mood
E
FR
E
FR
Watch hit shows on your schedule
Plus many new releases same day as DVD
Forget the video store!
Select today’s top movies
right from your living room
sofa. Watch free previews
to help you choose.
Premiums On Demand
When you subscribe to a
Premium Channel Package, you
get those channels On Demand
at no extra charge.
Enjoy more HD
On Demand
For the kids
Set them up with the shows they
love, any time they want them.
Over 600 movies and shows
in brilliant HD color and sound
Discover even more
Cooking
Let celebrity chefs and
creative cooks show you
their favorite recipes
Fitness
No gym required! Top
instructors teach you the
moves in your own home.
Karaoke!
Bring your next party to life
with the ultimate interactive
crowd-pleaser.
Go to page 19 to learn more about On Demand
On Demand is easy.
Go to Channel 1 or press the On Demand button on your remote.
Still don’t have Charter TV in Digital with On Demand?
Call 1-888-GET-CHARTER
Visit: charter.com
Services not available in all areas. Programming may vary.
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9
Included with Charter TV in Digital
Discover even more great features
Digital Music
Enjoy commercial-free, 24-hour digital music channels of almost every genre – rock, classical,
soul, jazz, hip-hop, holiday songs, country, salsa and more. The continuous mixes make great
soundtracks for your next gathering.
Local Weather
Now you won’t be caught unprepared. Get accurate, up-to-date local weather conditions and
forecasts to help you plan the days ahead.
Note: Service not available in all areas.
Charter TV in HD
With a Charter HD receiver, you have the most HD shows and movies to watch at any given
time, and there’s no need to pay extra for HD packages.
Charter HD gives you:
•Ultra-clear picture quality that’s 6x sharper than regular TV
•Dolby Digital 5.1 Surround Sound* for audio you can actually feel
•Top-rated networks in HD, with new HD channels added all the time
•600+ HD movies and shows with On Demand. Where available.
•Premium HD content when you subscribe to a premium channel
You can get these great channels in HD, plus many more.
Charter Pay-Per-View
For big events, the best seats are in your house
•Exclusive VIP access to championship sports, concerts and major movie releases
•Special packages available for sports fans
•Ordering is quick and easy
Ordering Pay-Per-View
You can order your Pay-Per-View events quickly and easily using your Interactive Program Guide.
Ordering Pay-Per-View by Phone
Note: You’ll need a Charter HD receiver for HD service and your TV must be HD capable.
*Dolby is a registered trademark of Dolby Laboratories. Channels and programming may vary. Services not available in all areas.
Trademarks belong to their respective owners. All Rights Reserved.
You can also order your Pay-Per-View selection by phone. The order instructions appear onscreen when you select Buy. Simply call the number shown to place your order. Then select
Continue to complete your order.
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11
Charter DVR
Schedule TV around your life, not vice-versa
Control live TV
With Charter DVR, you now have the power to control live TV. When you tune to a channel,
your DVR automatically begins making a temporary recording of whatever you’re watching. So
you can pause it if the phone rings, rewind a scene you missed, and fast-forward to skip what
you don’t want to watch, similar to a DVD player. You can even replay scenes in slow-motion.
To return to live programming, simply press the LIVE button.
Schedule recordings easily
Going out of town? You can set recordings days in advance. You can record a whole season
of your favorite shows and watch each episode on your schedule. And when there’s too much
good stuff on at once, you can record two shows simultaneously.
Manage your Video Library
Using your Charter DVR, it’s easy to build and organize your own personal collection of video
favorites to watch anytime the mood strikes you.
See it in brilliant HD
HDTV features the highest-resolution digital TV format available — up to 6 times the resolution
of regular TV, and with Dolby® Digital surround sound.
START
DVR
Essentials to get you up and running
Record the show you’re watching
See something interesting you’d like to save? Just hit the REC button
on your remote. It’s that simple!
Set a future recording
Use the Interactive Program Guide to select a future listing you want
to record, hit REC and confirm. Your DVR will automatically begin
recording from the show’s scheduled start time until it ends — even if
you’re out of town.
Watch your recordings
DID YOU
KNOW...
For additional help, you can visit us at charter.com/support.
You can also view the Help & Service Videos on your TV at On
Demand Channel 1 or online at charter.net/helpvideos.
Note: Charter DVR is not available in all markets. You’ll need a Charter DVR receiver for DVR service.
Press MY DVR to access your library of recordings, select the show
you want and press PLAY. From MY DVR you can also manage your
recordings library and schedule future recordings.
Control the action
Play, rewind, fast-forward and pause your recordings like a DVD using
buttons. You can even pause and rewind live TV!
the
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Getting started
Guide
Interactive Program Guide
Picture this – an Interactive Program Guide that lets you see what’s playing on other channels
without missing the show you’re watching. You can use it to find program listings, set Parental
Controls, read about shows, set reminders, select Charter On Demand programming, view Charter
HD, order Charter Pay-Per-View and more!
Note: Must subscribe to Charter TV in Digital.
QuickInfo
While watching a program, channel and title information
can be viewed without interrupting the viewing.
The Interactive Program Guide gives you easy access to
all the features of Charter TV in Digital. Simply press
the GUIDE
button on your remote, then select from
the options available, including TV Listings by Time,
Search and more.
Picture in Guide
The Interactive Program Guide provides you with a
Picture In Guide, displaying the programming you were
watching while in the guide. Never miss what’s happening
while you search for what’s on or get more information.
*Available only on some models.
1 Press the INFO
button on the remote control.
Channel banner with information will display.
2 Press the INFO
button a second time while
the banner is being displayed. QuickInfo will
display. This is defined by the bottom and side
banner displayed at the same time.
Information available includes:
• The channel logo, number, and call letters
•The program title, start time, and end time
•The current time
Navigating listings
• Make a selection from one of the Interactive Program Guide menus, or just press
GUIDE
to go to program listings for the current hour.
•U
se the Up and Down
buttons to navigate program titles, and the Left and Right
buttons to see program listings for later that day and for future days.
• For faster searching:
Use the PAGE
buttons to see the listings a page at a time.
Press and hold Left and Right
buttons to rapidly move ahead in the listings.
•Program ratings
•Program description
While viewing the QuickInfo information, the user can navigate the programming guide by
using the arrow
buttons on the remote to navigate and SELECT or OK to choose
the desired title.
QuickMenu
QuickMenu is available for users to browse through a list of services or shortcuts to common
services. To use the QuickMenu:
1 Press the Menu button once on the remote
control.
2 Use the Left and Right
each category.
Search categories and listings
arrows to browse
3 Use the Up
and Down
arrows to browse
the items listed within a category.
1 In the program guide, press the number button for the number of days that indicates the
day for which you want to view information. For example, if today is Wednesday and you
want to see programming information for Saturday, press 3. Saturday is three days ahead
of Wednesday.
arrow button within two seconds of pressing the number button in step
2 Press the Right
1. The program guide displays the programming information for the day you selected.
3 To redisplay the information for today, any of the following:
• Press the number button you pressed in step 1 and press the Left
arrow button
• Press the GUIDE
button to exit the program guide and press the GUIDE
again to display the program guide
• Press 0 and then the Left or Right
button
arrow.
4 To open a shortcut or service, press
OK/Select
on the remote control.
5 To exit the QuickMenu, press EXIT
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• Highlight a program title and press the OK/Select
button. If the program is on now, you
will tune to it. If the program is on later, you will see an information screen that
provides program details and other features.
Customize your Digital TV service
• Press the INFO
With the Interactive Program Guide, you can set reminders so you don’t miss shows you
want to
watch.
button. Follow the on-screen
Select 'remind me about this show' and press the OK/Select
prompts to confirm the reminder or set Reminder Options.
button to see detailed program information for any highlighted title.
• The Program Guide lets you search by time, channel or title using the A-Z function below.
Search
The Search feature allows you to find program by title or keyword.
1 Press GUIDE
Reminder options
on the remote to display the Guide.
2 Press the C button on the remote to switch to Search.
3 Use the Up or Down
arrows to highlight Titles. Press OK/Select
to select the
option. The Interactive Programming Guide will now display the search screen.
4 Using the arrow keys, highlight the desired letter or number. Press OK/Select
that desired letter or number.
to enter
5 Search will display results to the right side of the letter choices. To access the search
results, use the Right
arrow to navigate the list.
6 Use the Up or Down
arrows keys to navigate the title results.
7 To select a title, press OK/Select
Reminders
.
8 To exit the Interactive Program Guide press the Guide button
You can use the program guide to set reminder timers for programs you enjoy watching. You
can set up a maximum of eight reminder timers. If the program you are setting a timer for
is a PPV program, you must first purchase it. Once you purchase the program, a reminder is
automatically set for you.
Non-PPV programs with reminder timers show in red in the program guide grid and have a
reminder timer symbol in their descriptions.
Channel Banner
The Channel Banner allows you to see program information while you change channels to help
you know more about what’s on.
• Press the CH buttons to change channels and see the Channel Banner on screen.
• When you find a program you are interested in, press the INFO
button for more
program details.
• To see the Channel Banner for the program you are watching, just press the INFO
button
on the remote.
Program information
The Interactive Program Guide provides Instant Information while you view program listings, so you
see a brief overview of the program at a glance. Instant Information includes program title, start and
end time, program rating, a brief program description, and helpful indicators that identify
your settings, such as Reminders , and Favorites .
If you want to access more information on a program while viewing listings or watching TV,
press the INFO
button. Here you can read a program description and additional details.
Parental Controls
Parental Locks and Purchase PINs
Parental Locks allow you to restrict viewing and purchases of TV programming based on your
viewing preferences. Set a personalized 4-digit PIN and you can place Locks on selected ratings,
channels and content advisory. You can also hide adult titles from being displayed on-screen.
PINs setup
Your Parental Locks PIN allows you to restrict viewing of programs. Your Purchase PIN is used
to restrict pay programming purchases.
• Select Setup from the Main Menu.
• Select PIN Setup.
• Follow the on-screen prompts to set up, clear or change your PINs.
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Set or change Parental Locks or Purchase PINs
STEP 1 From full screen video, press Settings button, followed by A to access the
General Settings Menu.
STEP 2 Use the Up and Down
press the OK/Select
buttons to scroll to Parental Control or Purchasing and button to open the folder.
Closed Captioning
The Closed Caption option turns closed captions off or on. This function has a default
disabled setting. To modify this setting go to General Settings under the Language and then
select Closed Captioning.
STEP 3 If needed, scroll to and select Change PIN.
STEP 4 A PIN Entry dialog will appear. Enter a 4 digit number that you can remember.
TV
STEP 5 A PIN Entry confirmation dialog will appear. Re-enter the same PIN.
Parental Controls setup
Set locks anytime in the guide or while watching television. Just press the Settings button
on your remote and select Activate Parental Control. Enter your 4 digit Parental Locks PIN
to activate your previously set locks. You can also set Locks from the General Settings, by
additionally pressing A.
Favorites
The Favorites feature allows you to quickly access the channels you have designated as your Favorites.
Setting Favorite Channels
Changing your setup
You can activate and customize certain Interactive Program Guide features such as Cable Box
Setup, Audio Setup and Languages from the Setup Menu.
General settings
Use your remote to access General Settings by pressing MENU twice followed by A. Use the
arrow buttons to highlight the settings folders. The current setting for items in the folder are
displayed. To change one, press OK/Select to open the settings folder and select the item that
you want to change. Some settings folders are listed below:
1 Press the Menu button twice to access the
Quick Settings menu.
My Preferences
2 Press the A button to access the General
Settings menu.
Timers
arrow to locate the
3 Use the Up or Down
Favorite Channels preference.
Language
4Use the Right
Parental Control
Purchasing
Audio/Video
to move right to Channel column.
5 Enter the channel number you want to make a Favorite Channel by using the 0-9 buttons.
6Press the OK/Select
Accesories
button to mark the desired channel as a Favorite.
7 Continue this process for each desired channel.
8 When finished, press the Left
arrow button to return to the General Setting's menu, then Exit.
To remove a Favorite Channel, repeat the process outlined above. To remove all Favorite
Channels at once, locate the Clear All option from the Favorite Channel list and
press OK/Select
.
Program features
Charter On Demand on Channel 1
How to use On Demand
To Access Favorites:
1 Tune to Channel 1 or press the On Demand
• You can conveniently access your Favorites by pressing the FAV
button while watching
TV. Pressing the FAV
button brings you to the next FAV channel in the active list. It also
displays the name of the Favorites List on the Channel Banner.
2 Select a category using your remote.
• You may also display your Favorites in the Guide. Press the GUIDE
select List Favorites. For Charter DVR customers only.
4 Confirm your choice and enjoy!
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button, A button and
button on your remote.
3 Choose a movie or program.
charter.com/welcome
19
Help & Services On Demand
Ordering Pay-Per-View
Have questions or need help with your Charter services? Visit the Help & Services category on
Channel 1 for answers.
The Interactive Program Guide makes ordering and watching Pay-Per-View (PPV) programs
easy. From the Guide, select a (PPV) title from a PPV channel.
The On Demand Menu displays a variety of programming categories. Use the Directional
buttons on your remote to select a category and press the OK/Select
button to
access listings for the category. Select a title by pressing the OK/Select
or INFO
button
to access detailed information, including program length, cost, rating and description.
To purchase a program, follow the on-screen prompts to complete your order.
If the program is scheduled to air at a future time, a Reminder is automatically set to notify you
of your order before the program begins.
Order from the On Demand Preview Banner
Many titles have a preview designated by a Preview icon
in the description. To preview a title, press the Play
button on your remote.
DVR
To buy the program, press the B button and follow
the on-screen prompts to complete your order. If the
program is available at no cost, a screen will appear.
You will have to press Play to watch your selection.
You can watch your program as often as you want
during the rental period.
You're about to completely change the way you watch TV, controlling live broadcasts and using
customized recording options so you can watch your favorite shows on your terms.
My On Demand Rentals/Purchased/Recently Viewed
If you have stopped a program and want to come back to it later, select My Rentals, Purchased
or Recently Viewed in the appropriate location in the On Demand Menu.
The Info Bannner displays when you press INFO or record a program. It gives you information
such as the title of the program you are watching, the source of the program and duration of
time. The Mini Info Banner appears whenever you pause, rewind or fast forward a live program.
It gives you information such as the program duration and your location within the program.
• Highlight and select a title to see the information screen that displays your remaining
rental time and other program details.
Pause
button to start watching where you left off or press the REWIND
• Select the PLAY
button to play the program from the beginning.
As you watch live TV and recorded programs press the PAUSE
button and the programming
on your TV screen instantly freezes. For programs you are watching live, your Charter DVR will
remain in pause for a limited time.*
• Watch as many times as you want within the rental period.
Digital Music
You can press the INFO
button for more information on each music channel.
Local Weather
Control live TV
Info Banner
*Pause capacity depends on video format; less than two hours for High Definition programming.
Rewind
Press Rewind up to 3 times to increase the rewind speed.
•P
ress the PLAY
button to resume normal play.
Get accurate, up-to-date local weather conditions and a five day forecast.
Tune into the Local Weather channel from the Guide.
Note: Weather service not available for all locations.
Quick Tip
Quick Tip
What if I am accidentally charged for On Demand programming?
To go back to the previous category or menu, press C on your remote. To easily navigate up or down between
pages in the On Demand menu, use the Page Up and Page Down buttons on your remote.
To limit mistakes, we always confirm your intent to purchase a program. If you feel there’s been an error, please contact
Customer Care at 1-888-GET CHARTER (1-888-438-2427).
Services not available in all areas.
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Fast Forward
Recording two programs at once
Press the FAST-FORWARD
button to move forward in a recorded program. Press it up to 3
times to increase the fast forward speed.
The Dual Tuner Charter DVR allows you to set recordings for two different programs that air at
the same time. While recording two programs, you can watch and control either program up to
the point of live TV. There are several ways to record two programs at once. Here are two basic
examples:
• Press the PLAY
button to resume normal play.
TV
Note: You can only fast forward up to the point of live broadcast.
While watching a show:
Slow Motion
• Press the RECORD
Your Charter DVR is equipped with slow-forward and slow-rewind functions to give you crisp
and clear Slow Motion images. Ever wonder what the referees are looking at when they review a
controversial play? Use Slow Motion to get an inside look.
• Press the SWAP
button to switch to the other tuner and find the second program
you want to record.
• To activate slow-forward, press the PAUSE
button and then the FAST-FORWARD
• To return to regular speed, press the PLAY
button.
button.
• Press the RECORD
With Instant Replay , you can go back to see the last play of the game or replay the last
scene of your movie.
**
• Press the REPLAY
• Press the REPLAY
button to replay the last 7 seconds.
button repeatedly to continue skipping back in 7-second increments.
**Some remotes are equipped with Instant Replay and LIVE buttons
Return to Live TV
Anytime you pause or rewind a live program, the show continues to be broadcast in real time.
To return to live programming, press the Live
button.
Your video library
Using your Charter DVR with the Interactive Program Guide, you can build your own library of
programs, movies, sports, TV shows…whatever you want. Follow the steps below to build and
manage your video library.
button when you locate the second program you want to record.
From the Guide:
• Highlight a program you want to record from any listings screen.
• Press the RECORD
Instant Replay
button to record the program you are watching.
button to set up the first recording.
• Highlight the second program.
• Press the RECORD
button to set up the second recording.
Record a series
Your Charter DVR lets you record multiple episodes of a program according to your preferences.
Your Series Recordings will appear in the Saved Shows list with the show title as its label.
Multiple recordings of the same show will be contained in a folder of the same name and
individual programs will be listed beginning with the most recent recordings first.
You may also modify the priority assigned to a series using the Series Priority List.
(See Modify the Series Priority List.)
Managing scheduling conflicts
Recording TV
If you schedule more than two recordings for the same time, you will see a Scheduling Conflict
screen. In case of a scheduling conflict between two series programs, additional
icons will appear at the bottom of the Scheduling Conflict screen to help you determine
which program to record.
You can set and schedule recordings three ways: one-touch record, interactively by program
and by manually scheduling your recording.
Note: If you want to record two series recordings instead of an individual recording that airs at
the same time, you must delete the individual recording from the Scheduled Recordings List.
One-Touch Record
View or modify your list of scheduled recordings
Press the RECORD button while watching TV. For programs airing now the recording
includes any program in the buffer. You can automatically schedule recordings for programs
starting at a later time or date by pressing the RECORD button while in the listings.
Recording will start at the program’s scheduled start time.
• Press MY DVR on the remote.*
• Press B for Scheduled Recordings.
• Select a title to cancel the Scheduled Recording or modify Recording Options.
*Menu label may vary.
Manually schedule a recording
You can set a Manual Recording to automatically record a specific time and channel.
• From any video select the RECORD
button.
•S
elect the channel, start and end times and days you wish to record and confirm your settings.
*My DVR button not available on all remotes. You can access the DVR Sub Menu through the DVR button on Quick Menu.
22
1-888-GET-CHARTER
charter.com/welcome
23
View programs stored in your video library
•Press My DVR on the remote. Use the Up and Down
buttons to search through the folders.
Press OK/Select
to open a folder and highlight titles from your list of recorded programs.
Press the OK/Select
button to select the program.
• From the information screen, select Resume Playback option
icon to resume play from
where you left off or select Play from the beginning to to restart from the beginning.
• To control playback while watching a recorded program, use the video control buttons.
Available recording space
To view the remaining storage space on your DVR hard drive, press My DVR on the remote to
display the Saved Shows, then press A to display the Options menu. Select View Disk Info.
Recording Low and Full notices
To help you manage your personal video library, the Interactive Program Guide will advise you
with an on-screen notice when the available memory gets low or full. If recording space becomes
full during a recording, the recording will stop. Make sure you have enough recording space to
record the entire program before you begin to avoid missing part of the program.
Frequently asked questions
What is the picture quality of recorded programs?
The DVR records programs in the same quality in which they are broadcast. For example,
programs broadcast in HDTV format are recorded in HDTV quality (if your DVR is connected to
a High Definition television). Broadcast quality may vary.
Can I record Digital Music channels?
Yes. You can record and play back digital music.
Can I record Charter On Demand?
Charter On Demand cannot be recorded with the DVR.
How do I record two programs at once?
Simply create a recording for each program.
Does the Charter DVR support digital video interfaces?
Yes. HD models support HDMI and 1394-DTV digital interfaces.*
Managing recordings
Managing your video library
Your Charter DVR will record and store digital, analog, and HD content. To make the most
efficient use of DVR storage space:
To delete recordings:
From Saved Shows, select a title and select Erase to delete the recording. Choose Keep Longer
and save Erase time using the arrows.
** Recording HD programing requires a DVR connection to an HD television. Programming hours may vary depending on content being recorded
and DVR model.
* Some models may vary.
Will it support external storage devices?
Yes. It includes an eSATA interface that will be functional for external storage devices in future
software releases.
How many recordings can I schedule for the future?
There is no limit to the number of recordings you can schedule as long as you do not schedule
more than two programs to record at the same time and you have available recording space.
What if the program I want to record runs over its scheduled air time, such
as when a football games goes into overtime? How can I make sure I record
everything?
Change the recording options for the program. You can adjust the start and end times for the
recording to ensure everything gets recorded, even while the program is in process.
Quick Tip
For more detailed information about programming your remote, you can go to charter.com/remotes to download the
remote manual.
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1-888-GET-CHARTER
charter.com/welcome
25
Technical help
Connecting components
Adding a VCR, DVD player and/or game box to your digital receiver is an exciting way
to enhance your home entertainment system. For more information about connecting
components, please visit the FAQ section of charter.com or call customer service.
Example A
Connect your TV set and DVD to your digital receiver:
Game
TV
Digital Receiver
DigitalIn Receiver
Out
Cable
Outlet
Audio/Video In #2
In
Audio/Video In #2
Digital Receiver In
In Out
Audio/Video Out
Example B
Connect your TV set and VCR to your digital receiver:
Audio Out R
Digital Receiver
Coax
In Out
L
Audio/Video Out
Cable
Outlet
R
VCR In
Video
Out
Audio In
In
R
Audio/Video Out
In
L
Video
Audio/Video In
Digital Receiver
Audio Out
TV
Digital Receiver
In Out
Audio Out
VCR
In Out
VCRCable
Outlet
In Out
Digital Receiver
In Out
In
Audio/Video
In OutOut
Audio In
In
Cable
Outlet
Cable
Outlet
R L V
Out
In
Audio/Video In
In Out
TV
Audio In
Audio In Audio Out
Audio Out
Out
R L V
TV
VCR
Audio/Video In
Digital Receiver
In
Cable
Outlet
Out
In
DVD
Audio In Audio Out
In
Audio/Video In
TV
VCR
DVDAudio/Video Out
TV
Digital Receiver
Coax
In Out
Cable
Outlet
In
DVD
In Out
VCR
Video
L
Audio/Video
In
Audio/Video
Out
Out
TV
Audio In Audio Out
Audio Out
VCR In Out
Audio/Video In
Audio/Video In #2
In
Digital Receiver
Coax
In Out
Out
In
TV
Game
Digital Receiver
In
VCR
Digital Receiver
Audio/Video In #1
Audio Out
DVD
Cable
Outlet
Cable
Outlet
DVD Audio/Video Out
Cable
Outlet
Cable
Outlet
Cable
Outlet
TV In #1
Audio/Video
Audio Out
TV
Audio/Video Out
Audio/Video In #1
Audio Out
DVD
In Out
Audio/Video Out
Game
TV
Cable
Outlet
Audio Out
Audio In
Digital Receiver
Audio Out
In Out
Audio Out
DVD
Audio/Video In #2
TV
Audio/Video In #1
Audio In
R L V
Audio/Video In #1
In
In
VCR
DVDAudio/Video Out
Audio/Video In #2
Audio In
Audio Out
In Out
Audio/Video Out
Digital Receiver
Example C
Audio Out
In Out
Connect your TV set, VCR and game system to your digital
VCR receiver:
Cable
Outlet
Audio Out
TV
Audio/Video In #1
In
Audio/Video In #2
DVD
TV
In Out
Audio/Video Out
Audio In
Digital Receiver
Audio Out
Audio Out
In Out
VCRCable
In Out
Outlet
Audio/Video In #2
In
Audio/Video
TV In #1
Audio In
Audio OutGame/DVR
VCR
Audio/Video Out
Game/DVR
In Out
Audio/Video Out
Audio/Video In #1
In
Audio/Video In #2
Audio In
Audio Out
Audio/Video In #1
In
Audio/Video In #2
Game/DVR
Audio/Video Out
26
1-888-GET-CHARTER
charter.com/welcome
27
Important account info
Payment Options
Understanding your statement
• Charter Auto Pay is the simplest way to pay your bill. Go to page 2 to learn more.
You should receive your first bill within the next two weeks. It will include pro-rated cost for
your first month of service, plus charges for the current month and any installation charges
(if applicable).
• You can pay your bill through the mail or in person at your local Charter office.
Go to charter.net/locations to find the office closest to you.
• If you have questions on your bill, please call Customer Care at 1-888-GET-CHARTER
(1-888-438-2427).
October 22, 2008
Security Code: 1234
Statement of Service
October 22, 2008
941 CHARTER COMMONS DR TOWN & COUNTRY MO 63017
8750 0000 RT RP 28 0000000 00002008 NNNNYY
Thank You for choosing Charter Communications
2
3
4
Account
Contact Us
8750 0000 RT RP 28 0000040 00002008 NNNNYY
J JONES
123 MAIN ST
ANYTOWN ST 12345-6789
1
7
J JONES
8750 00 000 0000000
Phone Number (123) 456-7890
Previous Balance
Balance Forward
Charter Brings your Home to Life!
Charter Pay-Per-View brings great movies right to
your TV with no trips to the store. Catch hit movies like
I Am Legend or Enchanted, both available beginning
4/17. Order a great movie tonight from Charter PayPer-View.
Get the protection and security of Charter’s Wire
Maintenance Plan. We’ll keep a little wire from
becoming a big expense.
0.00
$0.00
Payments received after 10/22/08 will appear on your next bill.
For Service at
123 Main St
Anytown, ST 12345-6789
Contact Us
Billing or Service Support visit us
at www.charter.com/support or call
1-888-GET-CHARTER (1-888-438-2427)
Charter Cable
Oct 22
8
Nov 1–Nov 30
Summary
5
Previous Balance
0.00
details on following pages
Service from 11/01/08 through 11/30/08
Payments Received
Balance Forward
Charter Cable Services
0.00
0.00
68.97
Charter High-Speed Internet Services
52.97
Charter Telephone Services
40.48
Adjustments, Taxes and Fees
9
Nov 1-Nov 30
Nov 1-Nov 30
HD Ultra View Oct 21-Oct 31
Partial Month Services
3.00
$3.00
Digital Home Package
Includes: Basic Cable Service, Expanded
Basic Cable Service, HD Receiver,
Interactive Services; On Screen Guide,
Music & Pay-per-view, Remote Control,
Video On Demand Service
62.10
Digital Home Promotion for 12 months
HD Ultra View
Monthly Charges
$167.99
-9.11
5.00
3.99
3.99
Pay-Per-View & On Demand
Charter Cable Services Total
Charter Telephone
Phone Number (123) 456-7890
Your selected Long Distance Provider is CHARTER LONG DISTANCE.
Your selected Local Toll Provider is CHARTER LONG DISTANCE.
Oct 22
Unlimited Long Distance Pkg Oct 21-Oct 31 9.99
Includes: Telephone Line, Ten Features
Package, Unlimited Long Distance Calling,
State-wide Long Distance Calling, Telephone
Modem Lease, Voice Mail
Partial Month Services
Nov 1–Nov 30
$57.99
Oct 21 06:00pm The Cable Guy
Oct 21 10:00pm Shrek 3
5.57
Total Due by 11/15/08
8750 00 000 0000000
Billing or Service Support visit us
at www.charter.com/support or call
1-888-GET-CHARTER (1-888-438-2427)
Charge Details
Account
Account Information
Welcome to Charter Communications. This bill reflects
install & service charges from the date ofi nstall
through your current billing period. If you made a
payment at time ofi nstall, this bill may not reflect that
payment but the next bill will.
Page 3 of 4
J JONES
$7.98
Nov 1-Nov 30
Nov 1-Nov 30
$9.99
Unlimited Long Distance Package
34.99
Includes: Telephone Line, Ten Features
Package, Unlimited Long Distance Calling,
State-wide Long Distance Calling, Telephone
Modem Lease, Voice Mail
Unlimited LD Promotion for 12 months
-5.00
Declined Int’l Blocking
0.00
Monthly Charges
$29.99
Call Detail
Calling Plan
Call Return Per Use
2 Call
Call Detail Total
$68.97
Amount
0.50
$0.50
Additional call details available at www.charter.com/calldetails
Charter Telephone Services Total
Charter High-Speed Internet
Oct 22
Charter Internet Package Oct 21-Oct 31
Includes: High Speed Internet
Partial Month Services
$9.99
Nov 1–Nov 30
Charter Internet Package
Includes: High Speed Internet
44.99
Nov 1-Nov 30
Nov 1-Nov 30
Nov 1-Nov 30
High-Speed Internet Promotion for 12 mo
High-Speed Internet Plus Upgrade
Internet Modem Lease
Nov 1-Nov 30
Wire Maintenance Plan
Oct 21
6
October 22, 2008
Payment Options
Charter ePay Life just got easier! Login to pay and view
your bill online at charter.com/MyAccount.
Pay by mail Detach this coupon and send it with your
check made payable to Charter in the enclosed
envelope.
J JONES
Account
Phone Number
For Service at
8750 00 000 0000000
(123) 456-7890
123 Main St
Anytown ST 12345-6789
-15.00
5.00
3.00
4.99
Monthly Charges
$42.98
Charter Internet Services Total
$52.97
10
Cable
10
Telephone a
10b
Adjustments, Taxes and Fees
Basic Cable Adjustment
Franchise Fee
FCC Admin Fee
End User Common Primary Line Charge
Federal Excise Tax
Federal Universal Service Fund
State Excise Tax
Sales Tax
State Infrastructure Maint Fee
Adjustments, Taxes & Fees Total
Total Due by 11/15/08
Total Due by 11/15/08
Change of billing address
Check here and make changes on the back.
$40.48
9.99
-10.07
4.00
0.06
6.50
0.15
1.50
2.40
0.89
0.14
$5.57
$167.99
$167.99
Amount you are enclosing:
$
CHARTER COMMUNICATIONS
PO BOX 790220
ST LOUIS MO 63179-0220
M08116 102908
1 Your Account Number
2 How to Reach Us
3 Important Messages,
Reminders and Offers
28
1-888-GET-CHARTER
4 Live it with Charter®
Shows current points balance.
5 Summary of Charges, Payments
and Credits
6 Your Payment Coupon
Simply tear it off and mail.
This product was created by the
CSG Systems, Inc. Creative Design Services Group.
This sample is for presentation purposes and does not represent a final
production product.
For additional information contact Teresa Zwiener at 402-964-1709.
7 Charge Details
Itemized charges broken out
by service.
8 Partial Month Charges
Charges from your service start
date through the first date of your
billing cycle.
9
Promotional Savings
Outlines the time frame and total
of your monthly promotional
savings for each Charter service.
10a
End User Common Line Charge
A fee charged for access to
the local network in order to
support the cost of providing and
maintaining long distance lines.
10b
Federal Universal Service Fund
Supports programs designed to
keep telephone service affordable
for all Americans.
10 Adjustments, Taxes and Fees
Any additional credits or fees
applied to your account, along
with required taxes and fees.
charter.com/welcome
29
®
Automatic rewards
As our valued customer, you’re invited to join our Live it with Charter rewards program. Based on
your Charter bill each month, you’ll collect points redeemable for all sorts of great prizes and events.
1. Earn Points
2. Choose Rewards
3. Enter Sweeps
For automatic rewards just
for Charter customers.
Get cool merchandise and
special discounts.
Win trips, tickets, prizes
and more.
It’s free. It’s simple to join. And you can start
collecting points right away.
Sign up now:
1 Have your Charter account number handy — You can find it on your monthly bill
2 Visit liveitwithcharter.com
3 Click "Join Now"
4Enter promo code NEW
And that's it. You're earning rewards!
Automatic points. Unbelievable rewards. Absurdly easy.
30
1-888-GET-CHARTER
1-888-GET CHARTER
charter.com/welcome
©2010 Charter Communications, Inc. All rights reserved.
0310