1. technology and computing

Building a Learning Ecosystem
Five Key Learning Strategies
Every Organization Needs in 2015
@SumTotalSystems
#learningage
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Tips for the Webinar
Tweeting? Please use these tags:
@SumTotalSystems #learningage
(800) 263-6317
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Welcome
For More Info / To Register / To Access Archive:
Search “Webinars” or “On Demand” at TrainingIndustry.com
@SumTotalSystems
#learningage
(800) 263-6317
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Today’s Speaker
Bill Docherty
Vice President, Product
Management at SumTotal Systems
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Agenda
1
3
5
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The New Learning Age
Make Learning Pervasive
Leveraging Social
Interactions
2
4
6
Personalizing
Development with
Contextual Learning
Delivering Just-In-Time
Knowledge with Mobile
Delivering a Continuous
Learning Experience
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The New Learning Age
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Past – Disjointed Learning
Learning content has been on the periphery of HCM systems
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Future – Integrated Learning
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Personalizing Development
with Contextual Learning
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Contextual & Pervasive Learning
1.
Context
2.
Pervasiveness
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Similar to Amazon and other consumer technology, a learning system should
understand the users profile and what they are trying do and can offer relevant
advice and actions to help the user be more effective
Instead of making users come to a learning system, the system can use “widgets” and
mobile capabilities to deliver functionality to the user wherever they are working,
even in other business systems that are used regularly
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Information Overload
Individuals are overwhelmed
with the volume of
information vying for their
attention
Cannot separate noise from
the information that will help
them get better at their job
Difficult for organizations to
determine what information
is providing value to focus
investments
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DO MY EMPLOYEES
HAVE THE SKILLS
NEEDED TO SUPPORT
OUR NEW STRATEGY?
Intelligent Knowledge Agent
Business Value Through Optimized Content Distribution
User Ratings
• Leverage crowd feedback
to drive content
recommendations
Social Network Analysis
• Identify content based
upon analysis of social
connections
Cloud
Content
Unstructured
Content
Optimized Content Delivery
Highly configurable multi-dimension
data analysis
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Structured
Content
Usage Context
• Drive content to users
based upon business
context
Business Impact Analysis
• Push content that has
had most impact on
business metrics
Competency Maps
• Leverage volumes of
customer experience to
provide pre-built maps
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Make Learning Pervasive
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Email & Calendar Integration
Allow users to leverage the tool they use most often to automate
learning processes
Enable email and calendar integration to your learning systems to
support automated event scheduling and attendance tracking
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Salesforce.com Integration
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MOOC Integration
Allow users to tap
into the volume of
content available on
MOOC platforms
Provide user’s with a
federated search
experience
Allow tracking of
progress back to
LMS to provide
consolidated
reporting
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Poll Question
How far has your organization explored making learning
contextual and pervasive to your users?
①
②
③
④
⑤
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Very far along – learning is highly contextual
In-process – an active initiative is underway
Exploring – business needs identified & developing strategy
Identified a need but do not know where to start
Have not identified a need to change
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Delivering Just-in-Time
Knowledge with Mobile
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65%
of workers declared their
mobile device to be their
“most critical work device”
Source: IDC, sumizationization of IT Study: Closing the “Consumerization Gap (2011)
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1. Spread of personal devices
in the enterprise
2. Growing mobile workforce
3. Increasing no. of
millennials in workforce
4. Improved technologies
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Mobile Solution Capabilities
What solution capabilities
will provide the greatest
value?
 Support for delivery and
tracking of learning content
 Tools for managers to be
more effective
 Streamline workflows that
have large scale and manual
processes (e.g. tracking
attendance of classroom
training)
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Deployment Considerations
What devices do you need to support?




A single mobile platform or multiple platforms that need to be supported?
Will multiple users being sharing a single device?
How will you disable mobile access in the event a device is lost?
Ensure the solution is easy for end users
What solutions are available?
 Is there an existing vendor provided
solution that you can leverage and will
integrate with your learning platforms?
 Is an internally developed solution
viable and can it be maintained as
technology changes?
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Mobile Content Considerations
Device Form Factor
1024 pixels
320 px
768 pixels
480 px
Technology Constraints
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Poll Question
What is the biggest challenge you have faced when pursuing a
mobile learning initiative?
①
②
③
④
⑤
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Executive or organizational buy-in
Availability of mobile-ready content
Conversion of your existing content
Mobile device considerations (Availability & Compatibility)
Have not pursued a mobile learning initiative
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Leveraging Social Interactions
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Mining the Untapped Knowledge
For many organizations, some of the most valuable information
and experience is locked in the heads of employees
Opportunity is to mine that knowledge to the benefit of the rest
of the organization
Not easy – need to sift through a
great deal of dirty rocks…
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to find that valuable
gem
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Social Learning – What’s The Value?
Social learning & collaboration is
not just about individuals
communicating
I am sitting here – how do I
collaborate with and learn from…
Opportunity is to leverage those
interactions for the benefit of the
rest of the organization
Further extract value of talent
management investment –
transition from “task tool” to
“information destination”
A colleague way over here in a
meaningful way that is captured and
benefits the rest of the organization?
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Key Social Learning Capabilities
Activity Rating: Learning
activities can be rated by
completed users and provide
their review of the activity
Activity Communities: Create
communities around a learning
activity to share additional
information related to the
activity
Topic-based Communities:
Promote informal learning by
creating communities around a
topic and security controls to
determine which users have
access
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Key Social Learning Capabilities
Federated Search: Fast and
easy access to data – be it
structured content (learning
activities) or user-generated
content (discussions,
documents etc). Provide
users a “one stop shop”
Make social info easy to
access: expose summary
community information to
users clearly so it is
constantly visible
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Poll Question
What is the biggest barrier to implementing a social learning
solution within your organization today?
①
②
③
④
⑤
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Insufficient budget to implement solution
Concerns about security/legality of content
No perceived need
Organizational culture
Inability to make strong business case
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Delivering a Continuous
Learning Experience
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Learning at the Speed of Change
How often does your individual contributor population to need to connect
with learning resources in order to perform their job?
40%
35%
30%
25%
20%
15%
10%
5%
0%
37%
29%
24%
9%
1%
Daily
Weekly
Monthly
Annually
Source: Brandon Hall Group, Social & Collaborative Learning 2014
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Less than
Annually
Knowledge Retention Challenge
Retention (%)
100
Immediate Recall
90
Without context, 50% is
forgotten in one hour
80
70
60
20 min
50
1 hour
40
30
20
80% is forgotten
after 2 days
9 hours
2 days
6 days
31 days
10
Event
Elapsed Days Since Event
Source: Herman Ebbinghaus,
Memory: Contribution to Experimental Psychology 1885/1913
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90% is forgotten
after 31 days
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What Defines Continuous Learning
•
•
•
•
•
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Talent development philosophy, not a program
Cultivation of skills using various resources over time
A move from managing to enabling
Cultural, affecting all levels
Goal is talent agility, velocity
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Continuous Learning – Multiple Modalities
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Continuous Learning – Leverage Email
Main body of template describes
directed activities
Template sits inside a “Calendar
Invitation” delivered via email monthly.
Each month covers one competency
area noted in the title
“Research” section highlights
trending research insight related
to competency area
“Outcome” section states the goal or
intended new behavior of month’s
“Journey”
Includes links to short compelling videos and
book summaries, featuring key experts on focus
topic
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Q&A
Bill Docherty
Vice President, Product
Management at SumTotal Systems
Contact SumTotal 866-768-6825
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Upcoming Webinars
• Feb 10: Four Leadership Behaviors That Build or Destroy Trust
For More Info / To Register / To Access Archive:
Search “Webinars” or “On Demand” at TrainingIndustry.com
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More Ways to Get Involved
Join our LinkedIn Group to
continue this discussion.
Visit the TrainingIndustry.com
Webinars page for more
information.
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Thank You
On behalf of TrainingIndustry.com, thanks to:
Today’s Speaker: Bill Docherty
Today’s Sponsor: SumTotal
Questions or Comments?
Please contact Amanda Longo:
[email protected]
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