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Unlocking your device online
Device Unlock in Premier
Release Notes
December 2014
© 2014 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
New device unlock features
You can now unlock your devices online
through Premier Online Care.
•
See a device unlock eligibility message.
•
Accept the terms and conditions.
•
Complete a short online form.
Images provided in this presentation are for illustrative purposes only.
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© 2014 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
See a device unlock eligibility message
When a device is
eligible to be unlocked,
you’ll see a message on
the View Account
Information page and
the Premier homepage.
To start your device
unlock request, click
the link.
The Business Device
Unlock Terms &
Conditions page opens.
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View the device
eligibility message
and link.
© 2014 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Accept the terms and conditions
Review and accept the terms
and conditions on the
Business Device Unlock page,
and then click Continue.
A short, device unlock request
form opens.
Note: After your request form is
submitted, you can check your
unlock status by clicking Business
device unlock status.
Agree to the
requirements and
continue your request.
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© 2014 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Once submitted,
click to check
your status.
Complete a short online form
You can complete the
short, online request
form, and then click
Submit. Many fields
automatically populate.
You’ll then see a page
confirming your request.
Within two business
days you’ll receive a
confirmation email with
device unlock instructions.
Click Submit to
enter your request.
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© 2014 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
More information
• You can create a list of the wireless numbers in your account that are eligible to
be unlocked by running a Device Unlock Eligibility Report in Premier Online Care.
The report can be found on the Request Reports page.
•
To check the status of your device unlock request, visit
http://www.wireless.att.com/bizdeviceunlock, www.att.com/bizdeviceunlock, or
call 800.331.0500.
• To allow Corporate Responsibility Users (CRUs) to unlock their own devices,
company administrators can select Allow Always for the new permission Allow
Corporate Responsibility Users to view the Unlock Eligibility message & link.
(This permission is set to Deny by default.)
• To unlock devices from other carriers, please contact the original device carrier.
• Additionally, you may also need to connect to iTunes® to unlock Apple® devices.*
*Apple and iTunes are registered trademarks of Apple Inc.
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© 2014 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.