Frequently Asked Questions FAQ for Wolfnet customer who use our “Webmail” from the Manawa Telephone website: Will I get a new email address/password? No. Your current email address/password will remain the same. Will I lose my emails? No. Messages in the webmail will be transferred automatically. Will all of my contacts be automatically moved over to the new system? No. There is a step-by-step process that you will need to do to save your contacts. *Go to 2nd page below for instruction or call 596-2550 on or BEFORE January 12. How will the move to the new system affect my Google Calendar? You will need to use Google Takeout (https://www.google.com/settings/takeout) to pull the contacts and data out of Google and move to the new system. Will my documents created & saved in Google Docs still be accessible in the new system? No. You will need to use Google Takeout (https://www.google.com/settings/takeout)to pull the data out of Google and move to new system. What you do with it from there is up to you. Will items purchased in the past through Google Play (such as apps, games, or music on a smart phone or tablet) be migrated over to the new system? Google will reach out directly to customers who have made purchases with these email accounts. FAQ for Other email types using Wolfnet (Outlook, Thunderbird, Windows Live, Apple Mail, etc) Will I get a new email address/password? No. Your email address/password will remain the same. Will I lose my emails? No. Anything saved in an email program like Outlook will remain exactly where it is. Will all of my contacts be automatically saved? Yes – They will be retained with your desktop or device email system (Outlook, Thunderbird, etc). Will I still be able to use my smartphone to access my email? Yes, just not in a Gmail app. You will configure your email as an IMAP (recommended) or POP3 account. New Email Client Server Account Settings (Outlook, Thunderbird, Live Mail, Apple Mail, etc): Server Type POP setting Old server settings pop.gmail.com New server settings mail.wolfnet.net New Port # 110 imap.gmail.com mail.wolfnet.net 143 smtp.gmail.com mail.wolfnet.net 587 (Incoming mail server) IMAP setting (Incoming mail server) SMTP setting (Outgoing mail server) (Outgoing server authentication should be checked) Encrypted SSL should be checked Do not change any of these settings until Jan 12 or 13 • * How to Export Webmail Contacts Page 2 Step 1 – Open your webmail from Manawatelephone.c om Step 2 – Click on Mail Arrow Step 3 – click on My Contacts. Step 4 – Click on MORE Tab, then click EXPORT Step 5 – check ALL CONTACTS, then check vCARD format, then click EXPORT Step 6 – Your CONTACTS are now saved in your computer to be retrieved later Step 7 – After Monday Jan 12, you can open your webmail and proceed to retrieve your contacts Step 8 – Click on Contacts Step 9 – Click on MORE tab, then, click on IMPORT Step 10 – To find your downloaded Contacts, Click on the START button, and then type in the word CONTACTS. Step 11 – The folder will appear with your CONTACTS file. Click on this file and hit OPEN. Step 12 – The file will load and then you click on the IMPORT button Step 13 – Your Contacts will be automatically loaded. You are now done. Thank you for your patience with this change.