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Hawaiian Telcom TV
Universal Remote Control
Pairing Your Remote
My Account
1.While the device you want to pair is on, press and hold
My Account allows you to:
(SETUP) on your remote until the LED light blinks twice.
2.Press a mode button
Control
selections on
TV including
Input/Source
and TV/Video
Controls and
powers on/off
individual
devices
Go to program
guide screen
Go back in
the guide by
24-hour
intervals
Return to
previous menu
screen
Return to
the last
channel you
were watching
Control devices with
mode buttons
Controls and
powers on/off
programmed devices
simultaneously
Go to the App
Dashboard
Go to Video
On Demand (VOD)
library
Go to main
menu screen
Go forward in the
guide by 24-hour
intervals
Navigate channels,
menus and screens
Exit from a
menu screen or
return to current
program
Go to program
info screen
Mute the sound
on your TV
Go to recorded
TV program list
Rewind
Skip back in
7 second
increments
Edit text on
the search
screen
Record TV with
one click
3.Press and hold
.
.
4.Release button when device turns off.
Find Out What’s
On And What’s
Coming Up
1.Press
.
or
to see program listings by
channel and time.
to change the channel to that program.
Additional notes:
• Check your hawaiiantel.net email.
• Listen to your voicemail.
Go to hawaiiantel.com/myaccount to log in or register.
Quick Fixes
• Ensure that the Power and Link indicator lights on the front
• Check the Input setting on your TV by pressing
the
(VIDEO INPUT) button.
•A reset usually resolves most service issues you may be
experiencing. Turn your Set Top Box off and on by pressing and
•If you’re still experiencing service issues, unplug the Wireless
highlighted programs if available.
Gateway from the power outlet for at least 10 seconds and then
•To go forward in the guide in 24-hour intervals,
plug it back in. Wait until the service light is solid. This may take 2-3
use
DAY
DAY
(DAY BUTTONS).
minutes.
•If you are still unable to resolve the problem, please visit
Menu
hawaiiantel.com/tvsupport.
Customize your settings to
personalize your Hawaiian Telcom
TV experience.
•Press
to quickly access
MENU
Questions About Hawaiian Telcom TV?
Visit hawaiiantel.com/tvsupport or call 643-6111.
TV Input Information
INPUT
the Live TV, Recorded TV, Video On Demand, Apps, Music,
DEVICE
My Account or Settings drop down menus:
• Set favorites.
• Search for programs by title or name of actor/actress/director.
• Set the channels you want to see.
Modify Viewing and
Guide options and
control Closed
Captioning
• Set your accounts Parental Controls.
Returns to live TV
What’s New App. Keep up on enhancements, features and offers like
Hawaiian Telcom TV
Quick Start Guide
What’s New
Stay up to date with Hawaiian Telcom TV news with the
programming updates, free previews and more.
1.Press the
For helpful hints on how to program your remote control, such as Auto Search to
find your TV code and Power Control Sync Code to turn on multiple devices with one
push, visit our Support link online at hawaiiantel.com/tvsupport.
• View and pay your bills.
holding the “Power” button for about 10 seconds.
• Title, description, cast and rating information will be displayed for
Fast forward
Fast forward in 30
second increments
• Control your DVR remotely.
of your Set Top Box are lit.
2.Scroll using
3.Press
• Manage all your Hawaiian Telcom services.
IN
TE
GO
RA
CT
(GO INTERACTIVE) button on your remote.
IVE
2.Scroll using
to the Customer Care tab.
3.Scroll using
to the What’s New sub category.
4.Press
to launch What’s New.
Wireless Network
SSID:
KEY:
©2015 Hawaiian Telcom (2/15)
Easy steps & quick tips for getting the most
out of Hawaiian Telcom TV.
Hawaiian Telcom Digital Video Recorder (DVR)
Video On Demand (VOD) & Pay Per View (PPV)
Caller ID On Your TV
Customizing Your Wireless Network
Your DVR puts you in control of your TV viewing. You can record,
With VOD & PPV, you can order great films, special events, or live
Hawaiian Telcom home phone
Renaming your wireless network
pause, and replay your favorite shows at the touch of a button.
sports, all from your living room. Choose from thousands of movie titles,
customers can use their TV as
1. From the Home page, click on the tab Settings.
Now you can watch what you want, when you want.
including Hollywood blockbusters. Or gather friends and family for a live
a Caller ID display. This feature is
2. Click on the tab LAN.
PPV event, like ESPN Full Court games or UFC, so everyone can view
automatically set up on your
3. Click on the header Wireless.
the action from a front row seat.
Hawaiian Telcom TV.
4. Under Network Name (SSID), rename the Wireless Network.
Rent a Video On Demand program
Turn on/off or snooze your Caller ID on TV
Pause or rewind live TV with your DVR
•Pause live TV for up to 60 minutes by pressing
(PAUSE).
(PLAY) to restart.
Press
• Rewind live TV by pressing
(REWIND).
• Fast forward live TV by pressing
1.Press
(FAST FORWARD).
Record live programs from any Set Top Box
•Press
(RECORD) on your remote control to start recording.
A record light on all Set Top Boxes will remain lit until the
recording stops. In the Guide, a red
icon will be displayed
next to the program you are recording.
•To end recording at any time, press
Stop Recording; press
(STOP) and scroll down to
2.Use
ON
DEMAND
.
1.Press MENU .
to select a video category. For those with subcategories,
use
to select the desired subcategory and press
3.Use
to select a video and press
.
. A Summary screen will
appear for you to watch a preview or rent the video.
4.Use
to select Rent for $ and press
. A rental confirmation
message will appear on our screen. After you select agree,
the video will begin playing immediately.
to confirm.
Purchase a Pay Per View event
Schedule a recording of a program or a series
Simply press the GUIDE button on your remote control to purchase
•Press
PPV events. Charges will appear on your next month’s bill.
, then use
to navigate to the program you want
1.Press
to record. • To record a single show, press
(RECORD) once
(one red dot will appear).
• To record a whole series, press
2.Scroll using the
and navigate to highlight the PPV event that
you want to purchase.
(RECORD) twice
(three red dots will appear).
•To cancel a recording from either the Guide or Picture-In-Picture
menus, press
.
(RECORD) three times and red dots will disappear.
3.Press
to display the Program Info screen for that event.
4.Navigate to Rent for $ and press
. A rental confirmation
message will appear on your screen.
2.Use
RE
TV
1.Press
DVR
or
(DVR) button.
to navigate the drop down menus:
• By Date: access your recorded shows by Date.
• By Title: access your recorded shows by Title.
• Scheduled: Display a list of future recordings.
• Series: View all series you have scheduled to record.
Manage your DVR remotely through our online portal at
without missing a moment of
your current program.
1.Press
or
to scroll through the program listings while
2.Press
2.Under the Hawaiian Telcom TV section, click on Program My DVR.
upcoming program.
3.Use the onscreen arrows to scroll through the TV listings.
3.Press EXIT to close the browsing panel.
recorded programs.
select preferences.
Hawaii Telcom Wireless Gateway
The Wireless Gateway connects with your
Hawaiian Telcom TV and gives you High-Speed
Internet access. Connect your devices wirelessly or
through one of the four Ethernet ports. The Wireless
Gateway settings are set to default when installed.
The default network name (labeled “SSID”) and
password (labeled “Wireless Network Key”) are
located to the right of the barcode on the side of
your Wireless Gateway.
Accessing The Wireless Gateway
User Interface
If you wish, you can change the default settings of your
Wireless Gateway.
1.Connect your computer to your Wireless Gateway (wirelessly
or via Ethernet cable) to get Internet access.
3.You will see the following Home page:
1.Log in or Register to My Account.
5.Make room for new recordings by deleting unwanted
to access and
Find out what’s on other channels
watching live TV.
Choose recording options.
to navigate to Caller ID Snooze. Press
Picture-In-Picture
Browsing
hawaiiantel.com/myaccount
4.Click on a program to access the program info screen.
3.Use
to navigate to My Account.
2.Using an internet browser (such as Google Chrome, Internet Explorer
or Safari), enter one of the following URLS into the address bar:
• http://home
• http://192.168.200.1
Manage your recordings with the touch of a button
RDED
CO
2.Use
to select a program or to get more information about an
Setting a custom wireless password
If you choose not to use the default Wireless Network Key as your
wireless password, you can create a custom Wireless Password.
1. From the Home page, click on the tab Settings.
2. Click on the tab LAN.
3. Click on the header Wireless.
4. Under Wireless Key, select the button labeled: Set custom
encryption key.
5. Enter a password in the Enter New Password text box. The
password is case sensitive and can contain up to 31 alpha-numeric
characters with no spaces.