APPLICATION GUIDE Thank you for your interest in applying for a position with Cessnock City Council. Cessnock City Council is an Equal Employment Opportunity (EEO) employer and applies ‘Merit Based Selection Techniques’ to ensure that the best person for the position is selected. Please read this information carefully as it will help you to understand Cessnock City Council's selection process and how to prepare your application. Council will treat your application and the information you have provided in the strictest confidence with only those staff involved in the recruitment process accessing the application information. POSITION DESCRIPTION & SELECTION CRITERIA A position description for the vacancy can be found on the relevant advertisement page on Council’s website. The position description details the primary purpose of the position and its key accountabilities. Developed from the position requirements is selection criteria based on essential and desirable criteria. The selection criteria details the key qualifications, training, experience, skills, abilities and knowledge required to successfully undertake the position. Merit Based Selection principles mean council can only progress the applicants who meet all essential criteria to the required level. This means that although you provide an appropriate response to majority of the criteria, if you do not meet one of the essential criteria to the required level, council will be unable to progress your application. Where a recruitment is highly competitive, Council may also require an applicant to meet all highly desirable criteria to the expected level. APPLICATIONS It is important that you provide sufficient detail to enable the panel to assess your initial suitability against the criteria and relative to other applicants. Write your application so that the panel can understand how your qualifications, training, experience, skills, abilities and knowledge relate to the selection criteria. Your application should include; 1.Cessnock City Council Job Application Form (Required) Please ensure you complete all the information required on the form, including a contact phone number which is best for you to be contacted through the day as applicants shortlisted for interview are contacted by phone. Council requires at least two recent referees who can comment on your work performance and work history. Your referees must be people who have supervised your work. In submitting this application you are providing authority for Council to contact your referees. In cases where you do not want your current employer to be aware of your application and cannot provide a current supervisors name, please make a note of this on your application form. In certain circumstances Council may require a current supervisor as a referee, however, contact will be made with you if this is required. 2.Resume (Required) Your resume should include a summary of your employment history, detailing where you have worked, the positions held, period of employment and brief details about the duties performed. Your resume should also include a summary of your education, training, qualifications and certificates relevant to the position. 3.Selection Criteria response (Required) It is essential that you address the selection criteria for the position you are applying for. You can use Council’s Section Criteria Response Form to address the selection criteria or you may elect to draft you own document that addresses each criteria. You should address each of the essential and highly desirable criteria listed in the position description in a concise manner and ensure that you provide adequate information to demonstrate how you meet the criteria. When providing your response to the selection criteria ensure that you provide a statement to demonstrate how you meet the criterion and also provide example/s of your experience and/or skills. Please provide copies only of the qualifications you have mentioned in your application. Council will require to sight, and in some cases, copy the originals of certificates or academic transcripts if applicants progress to the later stages of the recruitment process. 4.Covering Letter (optional) You may provide a covering letter to briefly introduce yourself. Details may include a brief overview of your work history and the reason that our position is attractive to you. You are welcome to submit any other relevant information that is not covered in your application and to include copies of training certificates, qualifications etc. to support your application. Please ensure you do not send originals of certificates and qualifications as Council will retain all information submitted as part of your application. Applying for a position at Cessnock City Council The Job Application Form is mandatory if you wish to apply for a position at Cessnock City Council. You can submit your application electronically by completing the job application form on Council’s website. Please Note: If you are applying for more than one position a separate application form is required for each position. Please ensure you address the selection criteria outlined in the Position Description using the Selection Criteria Response section in the Job Application Form. When providing your referee details please ensure you provide referees who have been your direct Manager / Supervisor. Please do not provide originals of certificates and qualifications, as they will not be returned. Your application must be received by the closing date. Applications may be submitted electronically by clicking the “Submit” button at the bottom of the Job Application Form. This will generate an e-mail with the completed application automatically attached. Please ensure that you attach a copy of your up to date resume before sending the e-mail. You must complete all required sections of the form in order for your application to be submitted. If you do not complete all of the required sections you will not be able to submit your application form. For applicants who are unable to send their applications electronically, applications may also be submitted via post using the details below; Post General Manager Cessnock City Council PO Box 152 CESSNOCK 2325 Note: When posting your application please ensure it is marked as “Job Application – Private and Confidential” SELECTION PROCESS Council engages a recruitment panel consisting of 2-4 people to undertake the recruitment process. The panel will generally include the positions supervisor and a member of the Human Resources team, as a minimum. It is the panel’s responsibility to assess each applicant’s submission to determine the successful candidate. The most meritorious applicants will be contacted and invited to attend an interview and/or skills assessment, usually within four weeks of the advertised closing date. Applicants are asked a series of structured questions which focus on the requirements of the position. The interview questions usually require applicants to provide specific examples of how they can demonstrate particular criteria in the work setting and may include situational or scenario based questions. Shortlisted candidates may then be requested to undertake a pre-employment medical. Council will also conduct required checks and verify eligibility to work. The preferred candidate will be offered employment with Cessnock City Council. All applicants who are unsuccessful will be notified of the outcome once the appointment has been finalised. Cessnock City Council encourages applicants to seek feedback on their application and interviews. FURTHER INFORMATION For further assistance please contact Council’s Human Resource Section on (02) 4993 4230. POSITION DESCRIPTION POSITION DETAILS Position Title: Ranger Services Support Officer Position Number: 129 Directorate: Planning and Environment Unit: Business Support Salary Grade: 7 Standard Position Hours: 35 Hours Position Reports to: Business Support Manager Staff Management: Nil Budget Responsibility: Nil Date Created: Version: Required PreEmployment Checks: 1 Date Last Reviewed: 8 April 2015 Document Number: DOC2014/031722 Criminal History Check ORGANISATIONAL ENVIRONMENT Cessnock City Council employs approximately 280 employees and is responsible for a local government area of approximately 1,950 square kilometres within the Hunter Valley of New South Wales, approximately 120 kilometres north of Sydney and 40 kilometres west of Newcastle. Cessnock City Council provides a diverse range of services and facilities for the residents and visitors of the local government area. Cessnock City Council comprises of 3 Directorates; Works and Infrastructure Planning and Environment Corporate and Community Services ORGANISATIONAL CONTEXT OF POSITION The Planning and Environment directorate manages services associated with the following functions within Cessnock City Council; Development Services Health and Building Business Support Strategic Land Use Planning Integrated Planning & Reporting Natural Environment Planning The Business Support team is responsible for providing a range of administrative functions for the Planning and Environment directorate. WORKPLACE HEALTH & SAFETY The Responsibilities, Authorities and Accountabilities (RAA’s) applicable to this position is Level 6 For specific WHS Responsibilities, Authorities and Accountabilities applicable to this position, refer to the WHS RAA Handbook. The person accepting this position is required to read and comply with the RAA’s applicable to this position. _________________________________________________________________________________________ Position Description Date Printed: 10 April 2015 Page 1 of 4 PRIMARY OBJECTIVE The primary objective of this position is to provide efficient, effective, professional and responsive administrative assistance to the Ranger Services Team, Health and Building Manager, and Business Support Manager. The position will focus on the needs of the community, customers and staff, and will ensure best practice in the provision and application of services. KEY ACCOUNTABILITIES 1. Provide a high level of administrative support to the Rangers, Ranger Team Leader, Health and Building Manager and Business Support Manager. 2. Provide a professional responsive level of customer service conveying clear and accurate information to the customer. 3. Maintain a current knowledge of legislation to effectively perform in the role. 4. Investigate, create and respond to enquiries and requests using Council’s Customer Request Management System (CRM), including allocation of customer requests to Rangers and generation of Monthly Reports. 5. Maintain the Notices and Orders Register in relation to the issuing of Notices and Orders, including the completion of affidavits ensuring accuracy for legal purposes. 6. Maintain the Division of Local Government’s NSW Companion Animal Register including identifications, daily reconciliation report, registrations, ownership changes, general maintenance; and organise refunds of registration monies where appropriate. Provide data on dog attacks, update dangerous, restricted and nuisance dog information. 7. Generate the Companion Animal Registration mail out letters, final reminders, notices and statistical reports. 8. Verify RSPCA receipting with Companion Animal Registrations and liaise with the RSPCA staff in relation to receipting anomalies and companion animal related matters. 9. Complete the Department of Local Government Companion Animals Register Invoice and reconcile with Council’s payments received. 10. Perform statistical analysis of statutory reports. 11. Investigate and research information in relation to ownership, property details, companion animal matters, infringement information and reports. 12. Maintain an extremely high level of confidentiality whilst performing Roads and Maritime Services (RMS) Drives Access (Registration checks) as per the signed agreement for vehicle offences and maintain an accurate log of access to the RMS site for auditing purposes and complying with identified outcomes from trial audits. 13. Coordinate relevant RMS written procedures and guidelines, access permissions, documents and log books and ensure security compliant to the agreement. 14. Generate and maintain standard templates (e.g. animal control, vehicles and property). 15. Provide input and assistance to Ranger Services in relation to the development and review of codes, policies and procedures. _________________________________________________________________________________________ Position Description Date Printed: 10 April 2015 Page 2 of 4 16. Actively participate and provide assistance in the design and implementation of Council’s Ranger Services Education Programs and Micro-chipping Day. 17. Provide relief support for Business Support Team. 18. Any other accountabilities as directed by the Team Leader which are within the employees skills competence and training. _________________________________________________________________________________________ Position Description Date Printed: 10 April 2015 Page 3 of 4 POSITION SELECTION CRITERIA Essential 1. Certificate III in Office Administration or other related discipline, or extensive experience (minimum of 7 years) in a similar role. 2. Demonstrated minimum of 4 years experience in an administrative role. 3. Demonstrated high level experience in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint. 4. Demonstrated experience in the use of Electronic Document Management Systems, computer based Geographic Information Systems and Customer Request Management Systems. 5. Demonstrated ability and commitment to providing quality customer service to both internal and external customers. 6. Demonstrated well developed written and verbal communications skills including the ability to communicate with a range of stakeholders, both internal and external, and to negotiate outcomes and resolve conflict. 7. Demonstrated analytical and problem solving skills, including the ability to critically analyse issues and develop and implement appropriate solutions. 8. Demonstrated ability to work both independently and in a team, fostering an environment based on teamwork and cooperation, within a multi-disciplinary environment. 9. Demonstrated ability to accept challenges, prioritise workloads and meet deadlines in a fast paced environment. 10. Demonstrate the absence of any relevant criminal history. Highly Desirable 1. Demonstrated experience in a Local Government environment. 2. Demonstrated knowledge and understanding of the Local Government Act 1993 and Companion Animals Act 1998. 3. Current Class C NSW Drivers Licence. SIGNATURE Employee Full Name: Signature: Date: _________________________________________________________________________________________ Position Description Date Printed: 10 April 2015 Page 4 of 4
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