Director of Operations Overview First Access, Inc. is a New York based data analytics company that sells an instant risk assessment tool to financial institutions worldwide. First Access is hiring a Director of Operations to lead its operations team. The right individual will be part of a world-class team that is passionate, driven, collaborative and energetic. The Director of Operations is responsible for the coordination and logistical management of First Access, primarily in the realm of operations, finance, legal, and human resources. In addition, the Director of Operations will contribute to critical strategic and financial planning for First Access. The Director of Operations must identify, plan and implement strategic objectives for First Access and will report directly to the Chief Executive Officer. Responsibilities             Manage the operations and development of First Access Supervise and manage the duties of a part-time Operations Assistant who provides administrative and logistical support Conduct regular strategic planning sessions with the CEO and help implement decisions Liaise directly with the Board of Directors and other investors to provide them with monthly and quarterly reports Communicate effectively and constantly with the entire team, including international staff in different time zones to ensure seamless operations Ensure compliance with all regulatory and legal requirements in the United States and countries of field operations Manage First Access human resources, including compliance, recruitment, performance reviews, contract negotiations, and establishing effective systems and processes as needed. Help manage financial planning aspects of First Access, including maintaining Excel spreadsheets and utilizing cloud-based tools like QuickBooks to track costs on an asneeded basis Work closely with CFO, financial advisors, bookkeepers, and accountants to ensure all financials are in order, including timely payments on bills and taxes Delegate responsibility to appropriate staff members to ensure that day-to-day functions are carried out for a growing and dynamic business Personally contact the CEO as needed before problems arise and escalate Provide guidance, training, direction and expertise to any employees and encourage the professional growth of the staff Education Master’s Degree from accredited university in Economics, Business, Finance, Management, International Affairs or a related field. Bachelor’s Degree from accredited university in similar 1 fields. Experience A minimum of four (4) years of successful experience in developing, implementing and managing programs in the private sector and/or with start-ups; tremendous organizational skills and attention to detail; experience in operations, accounting, business development and office management; strong knowledge of entrepreneurship, human resources, finance and banking, accounting, legal regulations and economics. Understanding of micro and SME financing and development, microfinance, mobile technology, and experience in developing countries are a significant advantage. Requirements               Passion, motivation, and a genuine interest in First Access, its mission, objectives, methodology and product Highly personable and charismatic, able to interact with various partners at any given time; able to construct and maintain strong working relationships and navigate situations to negotiate successful solutions High proficiency in the microfinance and mobile technologies industries; knowledge of key players, companies, and individuals is preferred Strong leadership, management and organizational skills, as well as understanding of multi-disciplinary approaches to managing situations An ability to integrate and harmonize diversified functions, including the administrative functions as needed Effective consultative skills as well as executive and managerial skills Understanding, influencing and working well with others are important attributes The ability to select, develop and motivate people and create a positive work environment The ability to resolve problems quickly and effectively, and determining appropriate courses of action using sound judgment for the company Must display a high degree of emotional maturity while keeping difficult situations in proper perspective. Must be flexible and have well-developed interpersonal skills. Must excel in personal interactions with clients, partners, and employees at all levels Must have strong finance, accounting, economics, legalese, and management skills Must have speaking, writing and reading fluency in English Must be a citizen or permanent resident of the United States Salary and Benefits Package The Director of Operations will be paid a competitive salary for a growing startup. Benefits will include:      Health, dental and vision insurance 401K plan Transportation reimbursement Unlimited paid vacation time An influential position in the company, and an opportunity to shape the role, future team, and the direction of the company 2 About First Access First Access is pioneering the first instant risk scores and data marketplace for emerging economies, enabling the next 2.5B people to build financial identities using their mobile phone data. Our award-winning credit scoring platform turns prepaid mobile records into personal financial profiles for people who have never had a bank account. A private, for-profit social business founded in 2011 in New York City, the company's mission is to reduce the cost of lending and borrowing in informal markets around the world. The First Access software platform is accessible to retail financial institutions in the developing world and allows loan officers, credit committees and other employees to request and retrieve instant loan recommendations from any phone, any time, anywhere. First Access risk models have the highest reported accuracy of any in the developing world, and have been validated for business, housing, agriculture and distributed energy loans in collaboration with institutions serving over 30 million people. Our NYC headquarters are located at the Center for Social Innovation in Chelsea, and African operations are located at the Commission for Science and Technology in Dar es Salaam, Tanzania. To Apply To apply for this position, please email your resume/CV and a thoughtful cover letter to [email protected]. Interviews will begin on a rolling basis. 3