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Building Relationships
to Develop a Winning Team
Silver Rose
CWA Spring Conference 2015
Building Relationships
to
Develop a Winning
Team
Law of
Attraction:
You get what
you focus on.
Power now comes from
your network.
Thomas Friedman,
The World is Flat
Presented by Silver Rose
877/840-5416
[email protected]
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The future belongs to those
who can generate
“horizontal power,” using
networking abilities to
influence and lead.
Thomas L. Friedman
The World is Flat, A Brief History of the TwentyFirst Century
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When you master the art of
professional communication,
you have a key skill to
become one of the
most valued team
players in your
organization.
•  expecta.ons •  defini.ons •  detail desired •  background data •  results/goals •  .me available •  assump.ons 10
[email protected]
480-560-9452
3 Key Elements:
Make sure everyone is on
the same page
Say it how they can hear it
Apply this knowledge
across the board
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Clarify Make Sure
Everyone
is on the
Same
Page
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9
Say it How
They Can
Hear It
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Building Relationships
to Develop a Winning Team
Silver Rose
CWA Spring Conference 2015
The Platinum Rule
Respond vs. React
4 Basic Groupings of
Human Needs:
“Do unto others as THEY
would have you do unto
them.”
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2.
3.
4.
- Tony Alessandra
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Results (NT) – fast paced,
analytical, perfectionistic, calm,
intellectual, work is their play,
independent, approach
relationships logically
craves change, negotiator,
entertainer, playful, “just do it,”
pushes boundaries, impulsive
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Relationships (NF) – slow
paced, nurturing, optimistic, kind,
peace-maker, cooperative,
imaginative, needs to be unique
Recognition (SP)– energetic,
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Communicating With ResultsOriented “Greens (NT)”
Results – Green - NT
Recognition- Orange - SP
Relationships – Blue - NF
Regimentation – Gold - SP
Regimentation (SJ) – slow
paced, detail-oriented,
punctual, prepared, strong
sense of duty & “shoulds,”
conservative values
Communicating With ResultsOriented “Greens (NT)”
•  Give them time to think
•  Don’t misinterpret their need
for information
•  Be logical & factual
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Communicating With ResultsOriented “Greens (NT)”
•  Don’t waste their time
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Communicating With
Recognition-Oriented
“Oranges (SP)”
•  Give the big picture
•  Acknowledge their
contribution (their results)
•  Be an audience & applaud
•  Stick to logic
•  Limit the small talk
•  Lighten up
•  Use big words & concepts only
if you know what they mean
•  Don’t expect their interest
•  Use sound bites
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[email protected]
480-560-9452
21
•  Match their speed
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Building Relationships
to Develop a Winning Team
Silver Rose
CWA Spring Conference 2015
•  Appreciate their flair
•  Move with them
•  Offer options
•  Make it a challenge
Communicating With
Relationship-Oriented
“Blues (NF)”
Communicating With
Relationship-Oriented
“Blues (NF)”
Communicating With
Recognition-Oriented
“Oranges (SP)”
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Communica.ng With Regiment-­‐Oriented “Golds (SJ)” •  Recognize their contributions
to the team
•  Include them
•  Acknowledge as a person
before diving into business
•  Hear them out
•  Let them know you care
•  Listen for feelings
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Communica.ng With Regiment-­‐Oriented “Golds (SJ)” Communica.ng With Regiment-­‐Oriented “Golds (SJ)” •  Be specific
•  Be tactful when offering
feedback
•  Outline priorities
•  Appeal to their strong sense of
right & wrong
•  Be consistent – treat everyone
fairly
•  Be prepared
•  Acknowledge their hard work
•  Recognize their contributions
with details that are important to
them
•  Stay on the topic
•  Maintain composure
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Emails
Exercise:
Memos
Apply this
Knowledge
Across the
Board
Texts
Voicem
a
Notebook:
“What I appreciate
about my team.”
ils
One-on-one Meetings
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[email protected]
480-560-9452
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Write in it every day.
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