INTERNATIONAL ROAMING FACT SHEET about internationAL ROAMING International Roaming lets you use your Virgin Mobile service while you are outside of Australia. While overseas, your phone will connect to a local network, who then send us a bill which we then pass on to you. To set up International Roaming Call us on 1300 555 100 (free call) 7am to 11pm (AEST) any day. To turn off International Roaming Call +61 2 8861 0588 (free call) and follow the prompts. This call can be placed at any time from 15 September 2013. Alternatives to International Roaming These include using a local SIM card (a good option if you will be in the same country for a while) or using free WiFi (often found these days in airports, libraries, cafes, and shopping centres) to get online, check your Facebook and even make calls using a data-based call/SMS apps such as Facetime, Viber or WhatsApp. International Roaming (especially using the internet on your phone) can be very expensive, and because roaming charges are not included within your standard plan value, they are added to your minimum monthly access fee. To keep a lid on your bill while using your phone overseas, we recommend: •Only use your phone when necessary •Consider turning off your voicemail and using texts to keep in touch •Because data usage is so expensive, and many apps use data even while running in the background, turn off data roaming altogether and only use data via free WiFi when available •Use My Account (preferably via WiFi) to keep tabs on your usage, but please note that due to delays in getting information from overseas networks, it may not be a totally up-to-date reflection of your latest usage International Roaming Top 10 Country Charges To give you a better idea of what you could pay for International Roaming, below is information on the maximum expected charges (in some countries there are several networks to choose from and costs vary) for the 10 most popular destinations by Australian travellers. If you are visiting a country not listed here, feel free to call us on 1300 555 100 any day, 7am to 11pm (AEST) for specific information. Cost for 1 minute call to Oz 1 minute call within country Receipt of a 1 minute call SMS to Oz China $0.47 $0.47 $1.40 $0.39 Fiji $2.28 $2.28 $1.70 Indonesia $4.42 $4.42 Italy $3.07 Malaysia New Zealand SMS within country Receipt of SMS 1MB data $0.39 $0.00 $0.22 $1.10 $1.10 $0.00 $5.99 $1.62 $0.51 $0.51 $0.00 $9.85 $3.07 $0.80 $0.51 $0.51 $0.00 $0.51 $5.05 $5.05 $2.74 $0.89 $0.89 $0.00 $23.86 $0.25 $0.25 $0.60 $0.38 $0.38 $0.00 $0.08 Singapore $1.79 $1.79 $1.66 $0.74 $0.74 $0.00 $15.65 Thailand $3.05 $3.05 $2.59 $0.83 $0.83 $0.00 $26.52 United Kingdom $3.34 $3.34 $0.60 $0.90 $0.90 $0.00 $30.46 USA $1.88 $1.88 $2.50 $0.46 $0.46 $0.00 $0.72 This information is correct as at 22 August 2013 but is subject to change at any time. Virgin Mobile (Australia) Pty Ltd ABN 67 092 726 442. Please recycle me VM000619 International mobile roaming What is international mobile roaming? International mobile roaming (IMR) means using your mobile device at an overseas location, via the same mobile service provider you use in Australia. You keep the same SIM card in your phone or tablet device as you would normally use, as your provider has agreements with overseas networks for you to ‘roam’ onto their networks when using your device in that location. It is important to note that the charges for using your mobile device overseas can be much higher than within Australia, and that these charges are usually not part of the included value, if you are on a monthly plan. You may also accrue charges for services which are free in Australia, such as receiving a voice call at an overseas location. What protection is there against bill shock? To combat bill shock, the ACMA has created the International Mobile Roaming Standard. This standard obliges your mobile service provider to ensure a number of consumer protection measures are in place to help you better monitor and manage your mobile roaming usage while overseas. These measures include: > A warning notification sent via SMS to you on arrival in an overseas destination, warning that higher charges for using IMR services may apply. > Most users will also receive a notification via SMS providing price information for using a range of IMR services. > Providing you with IMR price information when you activate these services with your provider—separate to the information supplied to you when you sign up for a domestic service. > Providing you with the ability to decline the use of IMR services, at no or low cost, at any time, including from an overseas location. > Providing spend-management tools via a website or an app, including notifications in A$100 increments for post-paid data usage and notifications at 50 per cent, 85 per cent and 100 per cent of included value, if you have purchased a travel pack from your provider. What is bill shock? CANBERRA Purple Building Benjamin Offices Chan Street Belconnen ACT 2617 PO Box 78 Belconnen ACT 2616 T: 02 6219 5555 F: 02 6219 5200 MELBOURNE Level 44, Melbourne Central Tower 360 Elizabeth Street Melbourne VIC 3000 PO Box 13112 Law Courts Melbourne VIC 8010 T: 03 9963 6800 F: 03 9963 6899 SYDNEY Level 5, The Bay Centre 65 Pirrama Road Pyrmont NSW 2009 PO Box Q500 Queen Victoria Building NSW 1230 T: 02 9334 7700 F: 02 9334 7799 ‘Bill shock’ refers to unexpected high charges that occur as a result of using your mobile device overseas. Simple tasks, such as using a map function on your phone, may involve the use of downloaded data which can quickly add to the costs of using your device. The bills for this use can run into the many thousands of dollars for just a short overseas trip— as such it is definitely worth planning your communications needs before you travel. As the charging structures for roaming are usually very different to the charging structures for using your phone at home, you should take note of the following elements of pricing: > how call duration is calculated—per second, per minute or otherwise > whether there is a fixed charge for call connection in addition to charges for call duration > data service prices How to avoid bill shock While this list is not exhaustive, here are some ways you can reduce the chances of experiencing bill shock: > Check your charges before you leave. Be aware that making a voice call or sending an SMS overseas can cost a lot more than in Australia. Receiving a call from Australia may accrue charges for the ‘international’ leg of that call. However, receiving SMS is usually more affordable than voice or data. > Consider your data usage while you are overseas. Apps installed on your smart device often have auto-update settings that rely on data downloads, which can easily chew through the megabytes. Simple > any difference between peak and off-peak charges > whether different charges apply among different mobile networks in the visited country. You may manually select a network when travelling overseas. FS 55 – June 2013 1 of 2 actions, such as checking a map on your smartphone, can also incur significant data downloads. CANBERRA Purple Building Benjamin Offices Chan Street Belconnen ACT 2617 PO Box 78 Belconnen ACT 2616 T: 02 6219 5555 F: 02 6219 5200 > Look for places that offer free Wi-Fi. This is a good opportunity to take advantage of free data to upload photos, send e-mails or check your Facebook account. Many smart devices do not need a SIM card to be inserted in them to avail of free Wi-Fi. > Consider a travel product from your provider. Major service providers in Australia can offer data packs or similar products that allow for a predetermined level of use while you are overseas. Be careful— significant charges may still apply if you go over your allowance for voice calls, SMS or data. > Another option to consider is a passportstyle SIM product. This product is designed specifically for travellers with a preset limit of voice, SMS and/or data that often includes its own phone number (or includes a phone number in two countries to take advantage of the cheapest rates wherever you travel) Travellers must ensure they unlock their mobile device prior to using a passport-style SIM product. > If you unlock your phone prior to departure, you may purchase a SIM at your destination and use this with your smart device instead of using your regular Australian service. Many major airports around the world now have vending machines that offer local SIM cards with pre-set limits in much the same fashion as a passport style product. Unfortunately, this option does not enable you to use your mobile phone number. MELBOURNE Level 44, Melbourne Central Tower 360 Elizabeth Street Melbourne VIC 3000 PO Box 13112 Law Courts Melbourne VIC 8010 T: 03 9963 6800 F: 03 9963 6899 SYDNEY Level 5, The Bay Centre 65 Pirrama Road Pyrmont NSW 2009 PO Box Q500 Queen Victoria Building NSW 1230 T: 02 9334 7700 F: 02 9334 7799 FS 55 – June 2013 2 of 2