How to book
How to book
FIT & GROUP CHECK-IN
FIT and Tour leaders will be required to go
to the Guided Tours Desk, located in the Box
Office Foyer to check in for Tours.
TOUR MEETING POINT
The Essential Tour and Asian Spotlight
Tourwill depart from the Lower Concourse,
outside the Sydney Opera House Shop. Tour
leaders are to ensure all groups check in any
items to be cloaked – see Cloaking.
CLOAKING
While on a tour, all bags larger than an A4
size will need to be cloaked (at the Guide’s
discretion).
A complimentary, secure cloaking facility
is located at the tour meeting point on the
Lower Concourse.
For information and bookings for Guided Tours and
High Tea, contact Tourism Reservations:
Phone:+61 2 9250 7250
Email: [email protected]
For all rates and contract
enquiries contact:
Sarah Duthie
Sales Account Manager
Phone:+61 2 9250 7911
Email: [email protected]
Georgina Gonczi
Sales Account Manager
Phone:+61 2 9250 7909
Email: [email protected]
Visit our trade web pages at
sydneyoperahouse.com/trade
Booking Procedure
Packages and Experience
1. Select
• Product
• The date and performance
• The category of seating, if relevant for Package either a standard or Opera upgrade
• Either Aria Restaurant or Guillaume at Bennelong for the Red Carpet package.
• Either The Essential, The Backstage Tour for Seaplanes Experience.
2. Provide
• Your company details
• Your booking reference/Tour code
• Pax or Group name
• Number of pax, including Tour Leaders / Escorts. Refer to our Terms & Conditions
for FOC policy
Email Tourism Reservations with the above information. Include additional information
that we should be aware of e.g. Mobility limitations or dietary requirements.
3. confirm BOOKING
A confirmation advising the order reference number will be sent to you. Check this
carefully and advise immediately of any discrepancies between the confirmation and
your booking request. Include the order number on all correspondence.
4.SEND FINAL CONFIRMATION AND PAYMENT
Ensure Tourism Reservations receives final confirmation and payment by the due date.
Refer to our Terms and Conditions for cancellation policy.
Terms and conditions of
supply for Sydney Opera House
Tourism product
Applicability
These terms apply to the purchase of Sydney Opera House (SOH)
tourism products and any other products or related services referred to
in the SOH Tourism Product Sales Cards or proposed events quoted to
the customer (Customer) at the time of booking.
These Terms and Conditions apply to any order made after 1 April
2010. These Terms and Conditions may be amended and updated
by notice from SOH Trust to the Customer from time to time. Any
amended or updated Terms and Conditions will apply to any order
made after the date specified in those Terms and Conditions.
6 Any changes to the booking details, including final passenger (pax) numbers, date and time must be confirmed with SOH by the submission in writing of a “Booking Change Request”:
1 Sydney Opera House obligations
a) Subject to availability, SOH will use its reasonable efforts to supply products ordered by a Customer.
2 Customer obligations
By placing an order for a product with SOH the Customer
accepts and agrees:
c) to any special conditions relating to the product as advised to the Customer at the time of booking.
d)
that it must not use the SOH name, image, logo, trademark or other intellectual property rights of SOH without the prior written consent of SOH or engage in any activity that suggests a connection or association with the Sydney Opera House for its own purposes;
that all present and future intellectual property rights in products and the Product Sales Cards, remain the exclusive property of SOH; and
e) to comply with all applicable standards, awards, laws and regulations, including the SOH Trust Act 1961 (NSW) and the SOH By Laws.
Price
3
a) for Package products at least 30 days before the date of delivery of he product, or immediately upon booking if that booking is made less than 30 days before the date of delivery; or
b) for Guided Tour products (including Backstage Tour), where the total pax number is 46 or less, at least 24 hours before the date of delivery of the product.
c) for Guided Tour products, where the total pax number is
more than 46, at least 5 days before the date of delivery
of the product.
a) to comply with these Terms and Conditions;
b) where these Terms and Conditions conflict with the Customer’s own terms and conditions, these Terms
and Conditions take precedence;
upon receipt of the Booking Request SOH will send to the customer by email a “Booking Confirmation”. The Booking Confirmation is acknowledgement that SOH has received the Customer’s Booking Request and entered it into SOH’s booking system.
Finalisation of booking and passenger numbers
Obligations
c)
The rates or price for each product (inclusive of GST where applicable) are set out in the Product Sales Cards or Rate Sheets or may be notified to the Customer by SOH from time to time. Any amended or updated rates or prices will apply to any order made after the date on which SOH sent the relevant notice.
4 SOH reserves the right to offer competitive rates through our own website and on-site conversion channels.
d) for High Tea products at least 72 hours before the date of delivery of the product.
7
Once the deadlines set out in Clause 6 have passed the booking will be considered “Finalised”. If no Booking Change Request has been received, SOH will assume that final booking details are unchanged from the original Booking Request and will charge the customer in accordance with those details, in accordance with Clause 9 & 10.
8
SOH will have no obligation to supply product or services to any more than the number of pax contained in the Finalised booking. If, however, SOH does agree to supply a product to the extra pax, the Customer will pay for those extra pax in accordance with Clause 9.
Payment
9 SOH will not be under any obligation to supply a product until payment has been made in accordance with this Clause (9).
a)
Payment will be calculated according to the pax numbers detailed in the Finalised booking as per Clause 6 & 7 above, or the actual number supplied with a product as per Clause 8, whichever is the greater.
b) Unless credit has been approved and a credit contract signed by both parties payment is due:
i) for Package products, at least 30 days before the date of delivery of the product, or immediately upon booking if that booking is less than 30 days before the date of delivery; or
d)
If credit has not been approved and SOH agrees to supply a product to extra pax not included in a confirmed order, then either: the Customer will pay for those extra pax at the time of supply or SOH will charge the Customer’s credit card with the relevant amount owing.
e) SOH will provide the Customer with a tax invoice on request for the total cost of any product supplied.
f)
Disputed charges must be advised in writing within 21 days of the service being rendered to be eligible for refund. When SOH receives notice of a disputed charge it will determine whether or not any refund is payable to the Customer and make any payment that it has determined is due to the Customer.
Dishonoured and late payments
12 If a payment by the Customer is dishonoured or late by more than 5 days, then SOH may do all or any of the following:
a) it may cancel the order (in which case Clause 6 would apply);
b) it may charge the Customer any dishonoured cheque fees;
c) it may charge the Customer interest on all unpaid amounts at a rate equal to 10% p.a, charged on a daily basis;
d) it may require that the Customer pre-pay for any future bookings; and/or
e) it may cancel future bookings;
10 All cancellations or reductions in numbers by the Customer must be received in writing and acknowledged by SOH.
f)
a) For products that are Packages, if an order is cancelled or reduced by the Customer:
g) it may withdraw credit facilities and request pre-payment for all future bookings.
i)
less than 7 days before the delivery date for the package, SOH will charge the customer for 100% of an amount equal to the cost of the order as at the time of Finalisation under Clause 6 including any amounts pre-paid;
Free Of Charge policy
ii)
between 7 days and 30 days (inclusive) before the delivery date of the package, SOH will charge the customer for 60% of an amount equal to the cost of the order as at the time of Finalisation under Clause 6 including any amounts pre-paid;
Cancellation/Reduction in numbers
iii)more than 30 days before the delivery date for the package, SOH will not charge the customer and will refund within 30 days any amounts pre-paid.
b)
For products that are Guided Tours (including Backstage Tour),
if an order is cancelled or numbers are reduced by the Customer less than 24 hours prior to the day of service, SOH will charge the customer for 100% of an amount equal to the cost of the order as at the time of Finalisation under Clause 6 including any amounts pre-paid;
c)
If SOH has had to cancel a product because of an emergency, industrial action, direction from a governmental authority or any other reason beyond its control, SOH will, do one of
the following:
i) replace the product with a suitable alternative product;
ii) reschedule the supply of the product at a mutually agreeable time; or
iii)refund the Customer the amount paid by the Customer for the cancelled component of the product.
it may notify the Customer that any previously agreed commission has been withdrawn and that the Customer will be charged the gross rate for all bookings from the date of the notice; and/or
13 If the product is a Guided Tour, for every group 46 or less paying pax SOH will allow up to one escort, or local guide provided by the Customer, to accompany the Guided Tour free of charge (FOC). Escorts and local guides must follow the instructions of the SOH guide.
14 If the product is a Experience Package (subject to confirmation by our service providers):
a)
for groups of between 24 and 46 pax, one escort or local guide, provided by the Customer, will be granted a FOC tour and dinner (but the escort’s performance component will be charged
at the box office rate); and
b)
for groups of over 46 pax, two escorts or local guides, provided by the Customer, will be granted a FOC tour and dinner (but the escorts’ performance components will be charged at the Box Office rate).
Customer warranties and indemnities
15 The Customer warrants:
a) it has all necessary licences and approvals to acquire a product from SOH and must provide SOH, on request, with evidence of them; and
b) its promotional material:
i) does not infringe the intellectual property rights, or breach the contractual rights, of any person; and
5 The Customer may order a product from SOH as follows:
ii) for Guided Tour products (including Backstage Tour), at the time the order is Finalised in accordance with Clause 6 above;
d) SOH may determine which of the remedies in Clause 10 c) above that it offers to the Customer in its absolute discretion.
ii) is not defamatory or in contravention of Commonwealth or State consumer protection legislation, including the Trade Practices Act 1974 (Commonwealth); and
a) a “Booking Request” must be made in writing, by email, to the contact details set out in the Product Sales Cards;
iii)for High Tea, at the time the order is Finalised in accordance with Clause 6 above;
b)
c)
11 SOH reserves the right to charge 100% of an amount equal to the cost of the order as at the time of Finalisation under Clause 6 including any amounts pre-paid for any bookings for which no cancellation is received.
c)
Order
unless credit has been approved and a credit contract signed by both parties the Customer must provide the account name, card number and expiry date details for a valid and up-to-date credit card with an available limit at least equal to the value of the order, which will be used by SOH to apply all fees
and charges;
Where payment has not been received by the due date or time for payment, SOH reserves the right to charge the Customer’s credit card (details of which were provided with the order)
with an amount equal to the cost of the order as at the time of Finalisation under Clause 6.
it will advise its Customers of the nature of each product, the terms and conditions relating to a product and any general conditions relating to the SOH site notified by SOH from time to time.
Terms and conditions of
supply for Sydney Opera House
Tourism product
16 The Customer indemnifies SOH, its employees and contractors against all losses, damages, expenses and costs (on a full indemnity basis) that any of them may sustain or incur as a result, whether directly or indirectly, of:
a) a breach by the Customer, or by the Customer’s Customers, of these terms, the Product Sales Cards or any applicable conditions;
b) damage, caused by the Customer (or the Customer’s Customers), to any person or property of, or at SOH; or
c) the Customer’s negligence (including the negligence of the Customer’s Customers).
Confidentiality
17 Confidential information of a party means all information which a party would reasonably regard as confidential. In the case of SOH it includes the Product Sales Cards and published rates.
Map
NORTHERN BROADWALK
22 SOH may determine which of the above remedies it offers to the Customer in its absolute discretion.
MAP KEY
23 To the extent permitted by law SOH excludes:
GROUND LEVEL
a) from these terms all conditions, warranties and terms implied by statute, general law or custom;
b)
all liability to Customer in tort (including negligence) or
bailment for acts or omissions of SOH, its employees and contractors arising out of or in relation to products or any delay or other failures to supply any products; and
c)
all liability to the Customer’s Customers with respect to any loss, damage or injury arising from a pre-existing medical condition or due to failure of a person to comply with SOH’s instructions or conditions of entry.
Insurances
24 The Customer must hold or effect policies of insurance covering:
FUNCTION SPACE
PH: 8274 9600
LOWER LEVEL
UPPER LEVEL
INFORMATION
GREAT PHOTO SPOT
FACILITIES
DISABLED ACCESS
PUBLIC LIFT
TOILETS
ATM
DRAMA
THEAT
A RE
CAR PARK ACCESS
General
RETAIL/EAT & DRINK
27.No
party
EAT &
DRINK may assign, sub-license or otherwise deal with all or any
of itsSYDNEY
rights
OPERAunder
HOUSE SHOPthis agreement or allow any interest in them to arise
STUDIO CAFÉ
or beMAGIC
varied,
MEMORIESexcept
PHOTO POINT with the prior approval of the other party.
18 Each party:
a) may use confidential information of the other party solely for the purposes of this agreement; and
b) Public Liability to an amount of not less than $10,000,000 for any single occurrence;
b) except as permitted under Clause 18 (c), must keep confidential all confidential information of the other party;
28.No party to this Agreement will be held liable (except as outlined in
BOX OFFICE
clauseSYDNEY
10(c))
where a circumstance beyond its reasonable control
EAT & occurs
OPERA HOUSE BOX OFFICE
DRINK
(including industrial action, directions of the NSW Government,
VISIT THE BOX OFFICE
TO:
construction
and FOYER
demolition
works, an act of God, security and safety
a Show
or Package
H Buy
issues
and
crowd
control measures) and results in that party being
at the Box Office
A HOUSE
unable
carry
out its obligations under this agreement.PLAY
or High Tea
H Buytoa Tour
a) Workers’ Compensation;
THE
HE STU
STUDI
DIOO
c) may disclose confidential information of the other party only:
The policy details in (b) above shall cover SOH, the Customer’s
Customers and,their respective employees. The Customer must, on
request, promptly produce all the policies required under this clause.
i) to persons who:
Termination
29.This agreement:
a. are aware and agree that the confidential information must be kept confidential; and
25 Either party may terminate the agreement in whole or in part on 30 days notice to the other party.
b. either have a need to know (and only to the extent that each has a need to know), and have been specifically approved by the other party; or
26 Either party may terminate the agreement immediately if the other party:
a. does not create a relationship of employer and employee,
principal and agent, or partnership
between SOH and the Customer;
PUBLIC LIFT
19 Even though information is confidential information, a party is not obliged to comply with Clause 17 in relation to the confidential information if:
a) the confidential information becomes public knowledge during this agreement; or
b) a party becomes aware of that confidential information from a third person, in each case, in circumstances where there was no breach of any obligation of confidence.
Limitation of liability
20 To the extent permitted by law, SOH will not be liable to the Customer for any indirect, special, incidental, consequential loss or any lost profits or revenue or other economic loss or damage suffered as a result of claims by a third person, even if SOH knew such damage was possible or otherwise foreseeable.
21 To the extent permitted by law, SOH’s liability to the Customer for a breach of any condition or warranty whether express or implied under the Trade Practices Act 1974 (Commonwealth) or any other applicable legislation, is limited to one or more of
the following:
a) supplying, repairing or replacing; or
b) paying or refunding the cost of supplying, repairing or replacing, a product or service in respect of which the
breach occurred.
a) has not remedied a material breach within a reasonable time of being notified of the breach; or
b) becomes bankrupt or insolvent.
SOH may terminate the agreement if the Customer is unable to
perform its obligations and duties under this agreement. Termination
does not prejudice any other right of action or remedy which has
accrued or might accrue to either party.
For all other enquiries,
visit the Information Desk
WESTERN
BROADWALK
GUILLAUME AT
A
BENNELONG
FINE DINING
UTZON ROOM
BOX OFFICE FOYER
BISTRO MOZART
THEATRE BARS
TO ALL LEVELS
b. does not give the Customer or its employees authority to bind
SOH;
UPPER LEVEL
SHOP
c. is governed by the law applicable in the State
of New South
Wales and each party submits to the
jurisdiction of the courts in that State;
MAN O’ WAR
STEPS
d. supersedes all previous agreements, whether oral or written, in
relation to its subject matter;
GROUND LEVEL
SIDEWALK CAFÉ
e. will not be altered by any Customer document (including a
purchase order) or statement; and
f. may not be varied by the parties other than in writing
EAT &
counterpart,
all of which
LOWER LEVEL DRINK
g. may be executed in
taken together is
deemed to constitute one and the same document
and the parties agree to be bound by this agreement executed in counterparts.
OPERA BAR
Disputes
30.Any dispute arising out of the provisions of this agreement shall,
in the first instance, be referred to the Chief Executive Officer of each
party (or his or her delegate) for resolution. If no resolution is made
within 30 days then the dispute may be referred
to arbitration or
CARPARK
ACCESS
mediation by either of the parties.
MP
ii) as required by law.
SHOWS
& TOURS
at Guided Tours Desk
H
RA
OPER
RA THEAATRE
CONCCERT HAALL
CIRCULAR QUAY
BUSES, TRAINS AND
FERRIES
FORECOURT
ROYAL
BOTANIC GARDENS
ENTRANCE