RYANPESTA 814.367.3782 http://RyanPesta.com [email protected] About Me From a young age I knew I wanted to make a career in the IT industry. Mostly self-taught, I've learned from sheer curiosity and have always worked to expand my knowledge. Growing up in a small, non-IT driven town, I knew my IT career options were limited. In 2012 I decided on a whim to pack up my things and move to Austin TX, on of the biggest IT driven cities in the US. Every day I look forward to learning something new. Recent Employment System Administrator 04/2014 - Current Amplifier Responsible for the configuration and maintenance of: VMWare ESXi, Pure Storage SAN environment, Windows 2003/2008/2012 Server (Active Directory - Users, GPOs, etc.), Network Hardware (Cisco firewalls, Dell switches, and Ruckus wireless network), Google Apps for Business, SQL Server, PRTG monitoring, Atlassian JIRA/Confluence, cloud services (Amazon EC2, New Relic, Rackspace Cloud), and backups (Veeam, Acronis, Red-Gate.) Jr. System Administrator 10/2013 – 04/2014 Amplifier Lead helpdesk operations in a 24x7x365 environment. Lead the department to provide support for business infrastructure, including e-mail, printing, wireless and wired network connectivity, VoIP phones, VPN, etc. Make recommendations for improvements to existing systems, including documentation, procedures, and hardware/software improvements. Jr. Systems Administrator 04/2013 – 10/2013 HostGator Daily tasks include troubleshooting a wide range of issues involving; Linux Hosting, Windows Hosting, cPanel, WHM, rWHM, WordPress, databases, phpMyAdmin, .htaccess, and much more. Great multitasking skills required, as company policy states upward of 5 chats must be worked on simultaneously. The company performance average is usually around 55 chats/day, and I am normally ranging between 70-80. I am consistently ranked in the top 10% of our approximately 380 agents. Education College 2005 - 2006 Penn State Erie - Computer Engineering Major High School 2001 - 2005 Northwest Pennsylvania Collegiate Academy Graduated Magna Cum Laude. Also was part of our yearbook staff and was one of three computer technicians working for the school. Skills Overview Hardware (Mobile, PCs, Laptops, Repair, Routers, Switches, Servers) - Software - Troubleshooting - Graphic Design - Webpage Design (HTML, CSS, Javascript, PHP, JQuery, CPanel, WHM) - Adobe Creative Suite - Microsoft Office Suite - Operating System (Windows, OSX, Linux) References Professional Tony Darden - IT Director - Caplugs - 814.881.4119 Brian Hodas - Salesman - C.A. Curtze - 814.314.9201 Henry Grabowy - Disc Jockey - 814.860.6886 Barry Pieper - Driver - C.A. Curtze - 814.392.2501 Personal Andrea Michnik - Social Media Marketer - 716.432.1024 Daniel Townson - UX Designer - 716.997.2294 John Chrzanowski - Air Force - 814.528.3550