Case study Arrow Electronics HP Financial Services helps Arrow Electronics deliver a differentiated experience that drives incremental value Organization Arrow Electronics Country United States Industry Electronic Components & Computer Products Distribution HP •Servers •Storage •Software •Networking •Technology services HP Financial Services HP Financial Services Partner Connection “By using the HP Financial Services Partner Connection online portal, we are able to deliver a differentiated experience that helps us drive incremental value to our resellers by speeding and simplifying the deal process and providing them with the tools they need to quickly access investment information and capture new opportunities.” – Wayne Peters, Director of Financial Programs, North America, Arrow ECS Organization profile Arrow Electronics, Inc., has been a global provider of products, services and solutions for industrial and commercial users of electronic components and enterprise computing solutions for over 80-years. The Fortune 150 Company is headquartered in Inverness, Colorado and staffs 17,000 employees worldwide. As one of the most prominent supply channel partners in the world, they serve over 100,000 original equipment and contract manufacturers, and operate a massive network of more than 460 locations in 56 countries. Case study | Arrow Electronics Sign up for updates hp.com/go/getupdated Business situation With evolving end-customer needs and a growing demand for new IT consumption based services, Arrow Electronics needed to quickly expand on the capabilities and online tools they used with their reseller community to build and deliver solutions needed for their end-customers. This included enhancing access to technology and solution bundles, speeding approval times on deals submitted, and the investment flexibility to structure solutions that can address end-customers evolving needs. their resellers evolving needs. Quick access to credit approvals helped ensure deals could be approved and closed faster while access to specific margin incentives, promotions and programs helped increase overall profitability needed for business growth. Solution Arrow Electronics utilized HP Financial Services and the Partner Connection online portal to better support the deal process with targeted resellers from quote to close. Through Partner Connection, Arrow Electronics more quickly access the investment, technology and service capabilities needed to quickly build and deliver solutions that best meet •Fast credit decisions—Automatic credit scoring tool available in 12-countries Share with colleagues Benefits •Close deals faster •Simplified customer engagement •Self-service quick quote indicative pricing available immediately, HP Financial Services sales supported quotes in less than 4-hours •Access to API-enabled finance tools for systems integration •Customer Service issues resolved within 48-hours Rate this document © 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Financing and service offerings available through Hewlett-Packard Financial Services Company and its subsidiaries and affiliates (collectively HPFSC) in certain countries and is subject to credit approval and execution of standard HPFSC documentation. Rates and terms are based on customer’s credit rating, offering types, services and/or equipment type and options. Not all customers may qualify. Not all services or offers are available in all countries. Other restrictions may apply. HPFSC reserves the right to change or cancel this program at any time without notice. 4AA5-7626ENW, March 2015