Recruitment pack for Director of Operations
Director of Operations April 2015 Olympic Office Centre, 8 Fulton Road HA9 0NU Telephone 020 8830 6777 Fax 020 8450 9777 [email protected] www.campbelltickell.com April 2015 Dear Applicant Black Country Housing Group - Director of Operations Thank you for your interest in this position. Enclosed is the information you will require to assist you in completing your application. To apply please can you: Provide an up-to-date CV which shows your full career history with any breaks explained – we recommend that this is no longer than three pages; Write a supporting statement detailing how you are a great candidate for this post and how you fulfil the person specification – we recommend that this is no longer than three pages; Complete the declaration form; and Indicate in the declaration form if you cannot attend any of the interview dates. Please note that applications can only be considered if all the documentation is completed. However, it is not mandatory to complete the equalities section within the declaration form. The information requested is for monitoring purposes in line with our commitment to equality and diversity, and will not affect the outcome of your application. Once complete, please send your application, preferably in MS Word format, by email to [email protected] or by post to: Campbell Tickell Recruitment, Olympic Office Centre, 8 Fulton Road, Wembley, HA9 0NU. Due to postal unreliability we recommend you e-mail your application to us wherever possible to avoid missing the deadline. Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registered office 14 Accommodation Road, London NW11 8EP Registration number 4713939 VAT number 743 6943 08 Black Country Housing Group Director of Operations Applications must be received by Tuesday 26th May at 12 noon. It is your responsibility to ensure that we have received your application. If you do not receive confirmation of receipt of your application from us within 24 hours of sending, please call 020 3434 0990 to ensure it has arrived. You should also ensure that you use a secure email address from which to send your application, as our system will filter out emails if it believes them to have been sent from unsecured sites that are often used to send spam emails. In order to avoid last-minute IT issues, we also ask that you allow yourself ample time to submit your application in advance of the deadline. Details of the selection process can be found on page 14. Please do contact me on 020 3434 0990 if you would like an informal discussion about the role or if you have any questions. I look forward to hearing from you. Kind regards Gera Patel Partner April 2015 Page 3 of 16 Black Country Housing Group Director of Operations Contents Page Welcome letter 5 About Black Country Housing Group 6 Job description and person specification 8 Our executive team 11 Our structure 12 Principal terms and conditions 14 Key dates and the selection process 15 Media advertisement 16 The following can also be downloaded from www.campbelltickell.com: BCHG annual accounts and report 2013/14 To find out more please visit the Black Country Housing Group website: www.bchg.co.uk April 2015 Page 4 of 16 Black Country Housing Group Director of Operations Welcome letter I am very pleased that you are considering this opportunity to be our new Director of Operations. This is an exciting opening for an individual who wants to broaden their experience and make an impact in a key leadership role within our organisation. Black Country Housing Group is a social business investing in people and communities. Our roots stem from our housing operations and we continue to build new homes every year, yet we are known for the diversity of our activities. Last year we set a new three-year strategic plan with ambitious targets for growth and transforming our services, and this leadership role is central to our further success. As Director of Operations you will ensure our housing and maintenance services are modernised, fit for a digital age and provide a great customer experience. You will also expand and bring a commercial focus to Homeforce, our home improvement agency. The team already deliver a broad range of repairs, adaptations, home improvements and green measures to all tenures and we plan to grow this operation further. The role also oversees delivery of more affordable homes, together with development of our residential care homes. You will be joining a high performing and supportive executive team and will be leading an enthusiastic operations and development team who really care about service quality. While experience is important, what matters most is your ability to buy into our vision and demonstrate a close alignment with our values: integrity, positivity, respect and quality. You will inspire your colleagues as we work towards our ambitious goals and will be seen as an effective champion for the changes we need to make to get there. If you are ready for this challenge, I very much look forward to receiving your application. Yours faithfully Amanda Tomlinson Chief Executive April 2015 Page 5 of 16 Black Country Housing Group Director of Operations About Black Country Housing Group BCHG owns and manages 2,000 homes including general needs properties, shared ownership homes, sheltered schemes for older residents and supported living schemes and homes for younger people. We started many years ago to look beyond housing provision by providing a diverse range of services aligned to our core housing offer. Today, we provide these services to over 13,000 customers across the Black Country and Birmingham and deliver: residential and domiciliary care; employment services; repairs and home improvements; and environmental sustainability - amongst other activities. Our vision is to be a social business investing in people and communities, making an impact upon the lives of local residents in our neighbourhoods. To achieve this our strategic plan for 2014-2017 sets out 3 key objectives: Delivering excellence; Growing our social business; and Challenge the status quo. We have achieved a reputation for excellence and innovation over the past 40 years, and want to build upon this and extend the impact we have even further. Some of the areas that will help us achieve this are set out below: Ambitious targets for growth of our business, both in terms of assets and services to customers, making sure that we push the boundaries of excellence in service delivery to our customers. V1 and G1 ratings from the Homes and Communities Agency, financially sound with a well-resourced business plan to ensure further development. Continued transformation of the business, challenging the status quo through Project Q which has successfully embedded value for money across our organisation. Being a Sunday Times Top 100 employer (not for profit organisation 2014); securing an Investors in People Gold accreditation; and achieving the Investors in Diversity standard. High customer satisfaction ratings and strong performance despite the challenges of welfare reform and local authority funding cuts. Colleagues that reflect the diverse population where we operate and our commitment to celebrate and champion the vibrancy that brings. Delivery of excellent care domiciliary and residential care services, in addition to providing homes for people with learning disabilities and younger people April 2015 Page 6 of 16 Black Country Housing Group Director of Operations An in-house home improvement agency (Homeforce) that delivers trusted and quality repairs, home improvements and adaptations to homeowners and tenants. Supporting the creation of a number of social enterprises to add further value to our work with communities and in neighbourhoods. Supporting residents and tenants with employment and training advice, and hosting job clubs in our local communities. Investing in our community heartland through ABBA (a Batter Blackheath Association), creating a vibrant neighbourhood. . Providing Green Deal assessment and installation services, and remaining ahead of the game on sustainability matters. Managing Compass, Energyextra and Sandwell Financial Services Hub, services to improve financial confidence, with advice on housing options and address fuel poverty April 2015 Page 7 of 16 Black Country Housing Group Director of Operations Job description Job title: Director of Operations Responsible to: Chief Executive Responsible for: Head of Property Services; Head of Housing; Repairs Manager; and Development Consultant Summary of the role: - Leading a team of around 60 colleagues; - Delivery of excellent housing and maintenance services to all of BCHG’s tenants, shared owners and other residents - creating safe and sustainable homes and communities; - Delivery of a high quality commercial repair services through Homeforce, BCHG’s home improvement agency, pursuing opportunities for business growth; and - Overseeing the delivery of BCHG’s development programme expanding the number and range of homes provided for local residents. Key areas of responsibility: Strategic leadership: - Support the Board and the Chief Executive in achieving business plan targets and strategic plan delivery; - Lead all colleagues within the directorate to ensure they provide excellent services; - Contribute fully to the development and promotion of the organisation’s vision and values, which reflect and support the organisational culture of BCHG; - Contribute to corporate decision making through the Executive and Leadership Team to formulate policy for business growth; - Keep up-to-date with all legal, regulatory and policy developments, assessing risk implications for BCHG and advising the Executive and Board accordingly; - Ensure excellent relationships with customers, other stakeholders and partners; - Ensure effective financial management and delivery of financial targets in areas within the directorate; - Promote and represent BCHG at local and national meetings with housing and other related organisations; - Financially appraise and assess risk for all new business ventures; and - Ensure that BCHG’s growth objectives are achieved. Housing services: - Provide an excellent and well regarded housing service to BCHG’s tenants, shared owners and other residents, ensuring modern fit-for-purpose delivery, meeting current and future customer expectations; April 2015 Page 8 of 16 Black Country Housing Group Director of Operations - Ensure all income is maximised and customers supported effectively to achieve this objective; - Provide a highly effective and inclusive neighbourhood management service; - Oversee continued modernisation of BCHG’s housing services, ensuring effective income collection processes, and supporting customers in channel shift; and - Ensure residents are actively involved in shaping service delivery and that the Tenant Scrutiny Panel is an effective part of the governance framework. Property services: - Develop and deliver the Asset Management Strategy, using asset and survey information to inform appropriate investment programmes and maintain an understanding of the long term performance of the overall portfolio and the investment of each property; - Ensure that through delivery of investment programmes and ongoing maintenance all assets meet regulatory and legislative requirements; - Provide timely and up to date information in relation to the delivery of the Asset Management Strategy to all key stakeholders including front line colleagues and customers; - Providing an accessible, customer-focussed lettings service; - Deliver a high quality responsive repairs service to BCHG customers, ensuring high levels of customer satisfaction and compliance with internal and regulatory standards; and - Provide an excellent gas maintenance service to customers, ensuring compliance with internal, legal and regulatory standards. Homeforce: - Lead a commercial repairs service, delivering high quality repairs, improvements and adaptations to a range of customers across Birmingham and the Black Country; - Oversee continued transformation of the business function to ensure efficient processes, quality delivery and positive financial returns; - Demonstrate leadership and vision to an expanding team of over 30 colleagues, embedding BCHG values; and - Develop and deliver on Homeforce’s business plan and growth strategy, seeking further opportunities for expansion. Development: - Produce and deliver BCHG’s development strategy; - Develop and maintain relationships with developers, local authorities, consultants and land agents to create a pipeline of development opportunities; - Work with our partners and the HCA to deliver the new build programme; and - Work closely with the Director of Finance and Corporate Services to ensure effective financial oversight of the programme. April 2015 Page 9 of 16 Black Country Housing Group Director of Operations Person specification Integrity: - Senior level track record in housing and/or property services Acting as a role model for BCHG’s values demonstrating commitment to customers, service delivery and colleagues Strong leadership skills demonstrating ability to lead large and diverse teams of colleagues Able to carry out financial and risk appraisals for business opportunities, without being risk averse Positivity: - Self-motivated, demonstrating drive and determination Highly developed problem solving, negotiating and influencing skills Resilient, provides confidence to others in difficult situations Highly developed ability to successfully deliver transformation Experience of developing partnerships, identifying emerging opportunities Experience of business and strategic planning – able to turn strategy into action developing a strong distinctive performance culture Respect: - Champions equality, diversity and inclusion Excellent relationship building skills Able to sustain a network of contacts that will add value to the business Experience of working with a Board, and fostering strong relationships with non-executive members Successful track record in identifying and securing growth opportunities Knowledge of available funding streams, able to explore new funding opportunities Quality: - Degree level education or equivalent Relevant professional qualification or formal management/leadership training would be an advantage Excellent written communication skills; able to produce clear, concise written reports on complex issues Strong inter-personal and listening skills Able to present to a range of external audiences in an engaging style April 2015 Page 10 of 16 Black Country Housing Group Director of Operations Our executive team Amanda Tomlinson, Chief Executive Passionate about the difference social housing providers can make to people’s lives, Amanda is keen to ensure that Black Country Housing Group continues to be much more than a local housing provider, supporting our local communities through the provision of a range of services creating social value. David Saunders, Director of Finance & Corporate Services A fellow of the Association of Chartered Certified Accountants (ACCA), David's focus is finance and treasury strategy and management and corporate services which includes IT, risk management, internal audit, governance and performance. David is the Company Secretary for Black Country Housing Group. Ian Stuart, Director of Operations Ian is committed to delivering excellence to Black Country Housing's customers and has responsibility for all housing operations and his teams include housing services, property services, development and our home improvement agency, Homeforce, which provides repairs and home improvements to people who own their own homes. Janette Beckett, Director of Care and Social Business Janette joined BCHG in February 2014 and is responsible for residential care, domiciliary care, supported housing, supported living, and social business. Janette has over 10 years’ experience of working at an executive/strategic level within the health and social care sector. April 2015 Page 11 of 16 Black Country Housing Group Director of Operations Our executive structure The Chief Executive e2S Housing Compass April 2015 Director of Finance and Corporate Services Director of Operations Property Services Homeforce Lettings Corporate Support ICT Director of Care and Social Business Finance Care & Supported Living Head of HR Social Business Savoy Centre Page 12 of 16 Black Country Housing Group Director of Operations The operations structure April 2015 Page 13 of 16 Black Country Housing Group Director of Operations Our employment value proposition offer Your future is our future Position: Director of Operations Salary and benefits: Circa £80,000 per annum. Access to a Defined Contribution Pension Scheme with employer contributions, or Defined Benefit (Career Average 1/80th) Pension with the Social Housing Pension Scheme. Holiday entitlement: 31 days holiday per annum plus bank holidays and 1 concessionary days or equivalent. Working hours: Normal hours of work are 35 hours per week based around the normal business working week. However, due to the nature and seniority of this post, there is a requirement for flexibility in meeting the full responsibilities of the post. Location: Your normal place of work will be our head office at Black Country Housing Group, 134 High Street, Blackheath, West Midlands, B65 0EE. However given the seniority of the role, travel across all our operating areas and occasional national travel is also expected. April 2015 Page 14 of 16 Black Country Housing Group Director of Operations Key dates and the selection process Closing date: First interviews with Campbell Tickell and an opportunity for a 1:1 with the BCHG Chief Executive on the same day: Testing, a psychometric and written test, both of which can be completed remotely: Final interviews with the BCHG Chief Executive and three members of the Board. There will also be an opportunity to meet key staff and a group of residents on the day: April 2015 Tuesday 26th May, at noon Monday 8th June From Wednesday 9th June Wednesday 17th June Page 15 of 16 Black Country Housing Group Director of Operations The media advertisement Director of Operations West Midlands, circa £80k A recruitment pack is available at www.campbelltickell.com/jobs Or you can e-mail [email protected] For an informal discussion, please call Gera Patel on 020 3434 0990 Closing date: 26 May First interviews: 8 June Final interviews: 17 June We are a Social Business Investing in People and Communities, providing a range of services to complement our housing provision. This is an exciting time for BCHG as we grow and develop our business, ensuring we met the changing needs of our communities and deliver more social value. As Director of Operations you will lead on our strategy for housing and property services, develop and grow our Homeforce business and lead on our development programme; which includes the expansion of new housing and care homes. We are seeking someone who shares our vision and values, who has a passion for people and is keen to make an impact on the lives of local people. You will have proven senior and strategic experience in either property or housing services, excellent leadership skills and the ability to develop and maintain strong strategic partnerships. This is an excellent opportunity for someone to join our strong leadership team and help develop and deliver our ambitious and exciting future plans. A Social Business Investing in People and Communities April 2015 Page 16 of 16
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