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POSTING DATE:
April 29, 2015
JOB TITLE:
Learning and Technology Coordinator
JOB CLASSIFICATION:
Professional
REPORTS TO:
IT Services Manager
JOB LOCATION:
Main Library
HOURS PER WEEK:
40 Hours per week
SALARY RANGE STARTS AT:
$33,800 annually
La Porte County Public Library is seeking a dynamic candidate who enjoys developing and
conducting technology training. The primary responsibilities for this position include identifying
the training needs within the organization and community and developing classes that focus on
those training needs using a variety of media and methods to deliver training. The person in
this position would teach classes as well as train other staff to teach, coordinate the onboarding
process for new employees, and provide customer service and staff support in the Library’s
Computer Lab as needed.
The ideal candidate is a self-driven starter, with strong people and customer service skills, and a
desire to work with the staff and public; pays attention to detail, has the ability to multi-task, and
is comfortable presenting and teaching to a group or one on one. Knowledge of or experience
with a variety of office software and apps, social media, and technology equipment preferred.
Bachelor’s degree in a relevant field, or special training or experience in a relevant field also
preferred.
For more information, please refer to the job description that follows this posting.
Application available to download and print from library’s website at
www.laportelibrary.org
SUBMIT APPLICATION TO:
Cindy Lane, HR/Administrative Services
Manager
La Porte County Public Library
904 Indiana Avenue, La Porte, IN 46350
[email protected]
LEARNING AND TECHNOLOGY COORDINATOR
PURPOSE OF POSITION:
Fully embraces the La Porte County Public Library’s Mission as the center of community life by
effectively acting on all components of the Library’s Strategic Plan and customer service best
practices, to develop and deliver high quality customer service, instruction, and events to both
internal and external customers.
ESSENTIAL FUNCTIONS AND DUTIES: (not all inclusive)
To perform this job successfully, an individual must be able to perform each essential
function/duty satisfactorily. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions/duties:
1. Internal Customer Learning and Technology Training:
a. Identifies training needs within the organization through job analysis and
discussions with employees, managers, Human Resources, and Staff Support
Team.
b. Develops training classes and materials that focus on the training needs of the
organization, using a variety of media and methods to delivery training.
c. Plans the implementation and facilitation of classes and events including
expense needs, classroom facilities and equipment.
d. Teaches classes or provides teaching and coaching to other staff trainers who in
turn teach classes.
e. Monitors and evaluates the effectiveness of training plans through testing,
checklists and discussions with employees and managers. Modifies programs as
needed.
f. Coordinates the onboarding process for new employees.
g. Conducts follow-up studies of all completed training to evaluate and measure
results. Recommendations for individual staff training plans will be shared with
the supervisors and Human Resources.
h. Develops and maintains internal communications such as bulletin boards and
newsletters to ensure employees have knowledge of classes and general
information.
i. Serves on Staff Support Team as liaison to Administrative Team.
j. Keeps up to date on developments in training and technology by reading and
researching relevant resources.
k. Writes grant applications and proposals according to established guidelines.
l. Effectively contributes to problem solving and developing new processes and
procedures, in response to changing customer service expectations and systemwide goals.
m. Travels to branches, professional meetings, and community locations as needed.
n. Effectively communicates to staff and customers verbally and in writing.
o. Effectively contributes to the work and success of the team.
2.
External Customer Learning and Technology Training:
a. Prepares, presents, and evaluates technology classes for the public.
b. Provides publicity information to market and promote technology classes.
c. Provides customer service and staff support for daily tasks in the Computer Lab
as needed or as scheduled.
3.
Technology
a. Effectively uses the following equipment:
i.
Laptops, desktops, or other computer equipment
ii.
Printer, copier, fax, scanner, etc.
iii.
Telephone System
iv.
Credit Card Machine
v.
Digital camera
vi.
Video projector
vii.
Tablets
viii.
eReaders
ix.
Mobile Devices
x.
External storage devices
b. Effectively learns and uses integrated library software, Microsoft Office Suite,
google apps for work, open source office software, and Active Directory.
c. Effectively uses the Internet.
d. Effectively learns and uses email.
e. Effectively learns and uses social media and apps as appropriate.
4. Work Conduct
a. Works harmoniously and effectively with staff and the public.
b. Arrives on time to work.
c. Keeps work space clean and organized.
d. Stays awake and alert while on work time.
e. Works a flexible schedule including evenings and Saturdays as assigned.
f. Works the full hours per week for the position.
g. Effectively works under stressful situations and with problem customers.
5. Physical Demands
a. While performing the duties of this job, the employee is regularly required to use
hands to finger, handle, or feel objects, tools, or controls; reach with hands and
arms; talk or hear; smell. The employee is occasionally required to stand; walk;
sit; climb; balance; stoop, kneel, crouch, or crawl. The employee must
occasionally lift and/or move up to 50 pounds. Specific vision abilities required
by the job include close vision, distance vision, color vision, peripheral vision,
depth perception, and the ability to focus. The employee must be able to
perceive, initiate, or respond to fire alarms, warning sirens, and telephone system
all-call messages in a calm, rational manner, making sure that the other
employees and patrons are safe and out of the building.
b. While performing the duties of this job, the employee may be exposed to room
temperature changes.
c. While performing the duties of this job, the employee may be exposed to noise
levels that are low to moderate.
JOB QUALIFICATIONS:
All job qualifications listed below are representative of the education, knowledge, skill, and/or
experience deemed necessary to perform the job proficiently.
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Four year college degree in relevant field, or special training and relevant experience
Knowledge of/experience with customer service best practices
Experience with group/classroom teaching and instruction
Knowledge of/experience with group presentations
Demonstrated passion for working with the public
Ability to create a positive learning environment
Ability to convey objectives clearly
Ability to encourage and motivate trainees
Strong time management and organizational skills
Demonstrated ability to be positive, flexible, and forward thinking
Valid Driver’s License
April 2015