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Process Workflow
Reissue Process
HOW TO RE-ISSUE TICKET IN SPRK
Step 1:
On existing PNRs :
a. Make changes to the itinerary
b. Price the PNR
c. Retrieve the old ticket from the PNR itself and proceed ahead from Step 2 onwards
For PNRs that are already cancelled:
a . Make a new booking with the new itinerary
b. Price the PNR
c. Retrieve the old ticket using the Search option.
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Process Workflow
Reissue Process
Step 2 :
Click on Exchange/Re-issue
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Process Workflow
Reissue Process
Step 3 :
Select the traveler and the fare group, and then click “Submit”
Step 4 :
Verify and submit taxes. There should be no refundable taxes.
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Process Workflow
Reissue Process
Step 5:
Update the Penalty fees and verify all the values and then click “SUBMIT”.
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Process Workflow
Reissue Process
To change the form of payment, click on the small icon as highlighted in the below screen
shot.
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Process Workflow
Reissue Process
Step 6:
Click on continue.
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Process Workflow
Reissue Process
The new ticket will be in ‘O’ status (open status) and the old ticket will show ‘E’ (Exchanged
status)
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Process Workflow
Reissue Process
Points to be noted:
3
1.
2.
3.
conditions
in
which
Re-Issues
will
not
be
allowed
in
FLX
VTO:
New Fare is less than the Old Fare
Refundable taxes
Tickets in any non-open status
a. Flown
b. Suspended
F or reissuing tickets with above conditions, agent should contact respective EK Office.
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