LLOYDSLINK ONLINE | INSTRUCTIONS 10. How To Cancel And Reset Future Dated Payments On your Activation Day you can use the instructions below to cancel and reset Future Dated Payments with your new account details. For all LloydsLink amends you must be logged on using your usual User Name and Password. 1. From the LloydsLink home page navigate to: > Payments. 2. Select Launch Payments. 3. Select payment Management. 4.In Payment management, batches showing Pending Submission are dated for sometime in the future and will need to be cancelled against the old account and reset against the new account. Under the heading Batch PFE reference open the Payment Batch details by clicking on the hyperlink. LLOYDS LINK ONLINE | INSTRUCTIONS 5.General details displays information about the payment batch. The Payment list shows the debit account number for payment. 6. Scroll down and select Details to cancel payment. 7.View the details and scroll down, select Cancel payment and then View payment batch to return to main screen and continue with cancelling other records in the payment batch. 8. When all future dated payments are cancelled the Status in Payment Batch will show as Complete. The next step is to reset all payments with the new account numbers. 9. Select > Payments > Launch Payments >Payment Management > Create new. 10. Click on the select hyperlink to open Copy a payment batch. LLOYDS LINK ONLINE | INSTRUCTIONS 11.Under the heading Batch PFE reference open the Payment Batch details by clicking on the hyperlink. 12. Select Copy Payment Batch. 13. Ensure the radio button is marked alongside the original value date. 14. Select Save which will create a mirror Payment batch for adding the new account details. 15. Select Edit to change the debit account details. 16.In the Debit account list, use the drop down to select the account and confirm by clicking Populate. 17. Check that the debit account details have changed and are correct. LLOYDS LINK ONLINE | INSTRUCTIONS 18.Click Save and repeat for all records in the Payments batch. Apply the same process for all other future dated payments. www.lloydslink.co.uk PM0872_10/1012 Please contact us if you’d like this in Braille, large print or on audio tape. Lloyds TSB Commercial is a trading name of Lloyds TSB Bank plc and Lloyds TSB Scotland plc and serves customers with an annual turnover of up to £15m. Authorised and regulated by the Financial Services Authority under numbers 119278 and 191240 respectively. Lloyds TSB Bank plc Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 020 7626 1500. Lloyds TSB Scotland plc Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland no. SC95237. Telephone: 0131 225 4555.