make connections • share ideas • be inspired Next Best Offer Øivind Magnussen C o p y r i g h t © 2 0 1 3 , S A S I n s t i t u t e I n c . A l l r i g h t s r e s e r v e d . 3000 budskap Copyright © 2013 , SAS Institute Inc. All rights reserved. Copyright © 2013 , SAS Institute Inc. All rights reserved. 8 sekunder Copyright © 2013 , SAS Institute Inc. All rights reserved. 8 sekunder Copyright © 2013 , SAS Institute Inc. All rights reserved. 1 sekund Copyright © 2013 , SAS Institute Inc. All rights reserved. 7 sekunder Copyright © 2013 , SAS Institute Inc. All rights reserved. Collaborative Filtering Recommendation Content System Filtering (Item-based) Next Best Offer/Service Real-Time Decisioning Copyright © 2013 , SAS Institute Inc. All rights reserved. Copyright © 2013 , SAS Institute Inc. All rights reserved. Copyright © 2013 , SAS Institute Inc. All rights reserved. Copyright © 2013 , SAS Institute Inc. All rights reserved. • Netflix: 2/3 av all filmleie fra anbefalte valg • Amazon : 35% av alt salg fra anbefalte valg Copyright © 2013 , SAS Institute Inc. All rights reserved. 1 million $ 10% forbedring av Netflix sin anbefalingsalgoritme Copyright © 2013 , SAS Institute Inc. All rights reserved. Copyright © 2013 , SAS Institute Inc. All rights reserved. SAS RECOMMENDER SAS In-Memory SAS LASR Analytical Server Støtter aktuelle metoder (Average, KNN, Slope One, SVD, Ensembles, Associations, TIF IDF, Naïve Bayes mm.) Eksplisitte og implisitte anbefalinger Fullt integrert med SAS (Proc) Frekvente oppdateringer av brukere, produkter og brukeranbefalinger Programmatisk grensesnitt eller VA type interaktiv GUI Copyright © 2013 , SAS Institute Inc. All rights reserved. Collaborative Filtering Recommendation Content System Filtering (Item-based) Next Best Offer/Service Real-Time Decisioning Copyright © 2013 , SAS Institute Inc. All rights reserved. Klikk på Tips gir detaljer Tips fra Real-Time Decision Manager Copyright © 2013 , SAS Institute Inc. All rights reserved. Respons Copyright © 2013 , SAS Institute Inc. All rights reserved. Copyright © 2013 , SAS Institute Inc. All rights reserved. FIRST TELCO Decision Flow Hente kundedata og andre relevante data Avlevere svar Copyright © 2013 , SAS Institute Inc. All rights reserved. Score kunde (risiko eller kjøpsannsynlighet) Gjør beslutningslogikk, velg akuelt svar SAS REAL-TIME DECISION MANAGER Web service grensesnitt Hente kundedata Eksekvere analytisk modell Gjør beslutningslogikk Svar via Webservice SKALERBAR: svar < 1 sekund Copyright © 2013 , SAS Institute Inc. All rights reserved. Oppsummering • Recommendation system SAS Recommender − Algoritmer for «Collaborative Filtering» og «Item Based Filtering» − Personaliserte visninger − «Anonym» • Next Best Offer – SAS Real-Time Decision Manager 10 – 60% økt konvertering − Realtidsanalyse − Oppslag på kundedata − Beslutningslogikk − Personaliserte tilbud / tjenester / beskjeder − «En-til-en» - respons / «Closed Loop Marketing» Copyright © 2013 , SAS Institute Inc. All rights reserved. 5 – 35% økt salg make connections • share ideas • be inspired Øivind Magnussen [email protected] @oemagnus C o p y r i g h t © 2 0 1 3 , S A S I n s t i t u t e reserved. I Copyright n c . A l©l 2010, r i gSAS h t sInstitute r e s Inc. e r vAll e rights d .
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