Next Best Offer

make connections • share ideas • be inspired
Next Best Offer
Øivind Magnussen
C o p y r i g h t © 2 0 1 3 , S A S I n s t i t u t e
I n c . A l l r i g h t s r e s e r v e d .
3000
budskap
Copyright © 2013 , SAS Institute Inc. All rights reserved.
Copyright © 2013 , SAS Institute Inc. All rights reserved.
8 sekunder
Copyright © 2013 , SAS Institute Inc. All rights reserved.
8 sekunder
Copyright © 2013 , SAS Institute Inc. All rights reserved.
1 sekund
Copyright © 2013 , SAS Institute Inc. All rights reserved.
7 sekunder
Copyright © 2013 , SAS Institute Inc. All rights reserved.
Collaborative
Filtering
Recommendation
Content
System
Filtering
(Item-based)
Next Best Offer/Service
Real-Time
Decisioning
Copyright © 2013 , SAS Institute Inc. All rights reserved.
Copyright © 2013 , SAS Institute Inc. All rights reserved.
Copyright © 2013 , SAS Institute Inc. All rights reserved.
Copyright © 2013 , SAS Institute Inc. All rights reserved.
• Netflix: 2/3 av
all filmleie fra
anbefalte valg
• Amazon : 35% av
alt salg fra
anbefalte valg
Copyright © 2013 , SAS Institute Inc. All rights reserved.
1 million $
10% forbedring
av Netflix sin
anbefalingsalgoritme
Copyright © 2013 , SAS Institute Inc. All rights reserved.
Copyright © 2013 , SAS Institute Inc. All rights reserved.
SAS RECOMMENDER
 SAS In-Memory SAS LASR Analytical Server
 Støtter aktuelle metoder
(Average, KNN, Slope One, SVD, Ensembles, Associations, TIF IDF,
Naïve Bayes mm.)
 Eksplisitte og implisitte anbefalinger
 Fullt integrert med SAS (Proc)
 Frekvente oppdateringer av brukere, produkter og
brukeranbefalinger
 Programmatisk grensesnitt eller VA type
interaktiv GUI
Copyright © 2013 , SAS Institute Inc. All rights reserved.
Collaborative
Filtering
Recommendation
Content
System
Filtering
(Item-based)
Next Best Offer/Service
Real-Time
Decisioning
Copyright © 2013 , SAS Institute Inc. All rights reserved.
Klikk på Tips gir detaljer
Tips fra Real-Time Decision Manager
Copyright © 2013 , SAS Institute Inc. All rights reserved.
Respons
Copyright © 2013 , SAS Institute Inc. All rights reserved.
Copyright © 2013 , SAS Institute Inc. All rights reserved.
FIRST TELCO
Decision
Flow
Hente kundedata
og andre relevante
data
Avlevere svar
Copyright © 2013 , SAS Institute Inc. All rights reserved.
Score kunde (risiko
eller kjøpsannsynlighet)
Gjør beslutningslogikk, velg akuelt
svar
SAS REAL-TIME
DECISION MANAGER
 Web service
grensesnitt
 Hente kundedata
 Eksekvere analytisk
modell
 Gjør beslutningslogikk
 Svar via Webservice
SKALERBAR: svar < 1 sekund
Copyright © 2013 , SAS Institute Inc. All rights reserved.
Oppsummering
• Recommendation system SAS Recommender
− Algoritmer for «Collaborative Filtering» og «Item Based Filtering»
− Personaliserte visninger
− «Anonym»
• Next Best Offer – SAS
Real-Time Decision Manager
10 – 60%
økt konvertering
− Realtidsanalyse
− Oppslag på kundedata
− Beslutningslogikk
− Personaliserte tilbud / tjenester / beskjeder
− «En-til-en» - respons / «Closed Loop Marketing»
Copyright © 2013 , SAS Institute Inc. All rights reserved.
5 – 35%
økt salg
make connections • share ideas • be inspired
Øivind Magnussen
[email protected]
@oemagnus
C o p y r i g h t © 2 0 1 3 , S A S I n s t i t u t e
reserved.
I Copyright
n c . A l©l 2010,
r i gSAS
h t sInstitute
r e s Inc.
e r vAll
e rights
d .