2015 SUMMER CONFERENCE WEEKEND OPERATIONS ASSISTANT DATES OF EMPLOYMENT: May 21-August 5, 2015 HOURS: Paid 37.5 hours per week - 25 hours a week in the office, including Saturday and Sunday. On- call every Saturday and Sunday evening. COMPENSATION: Hourly Pay plus housing. TERMS OF EMPLOYMENT: ● Weekend Operations Assistant may not engage in other paid employment or significant volunteer activities without the written permission of the Manager of Conference Services. Permission to continue these activities will be withdrawn if these conflict with the performance of job responsibilities. ● Payroll is on a bi-weekly basis, subject to a schedule published by the Payroll Office. ● Report directly to the Manager of Conference Services. RESPONSIBILITIES: Assist with the coordination of day-to-day operations of summer conferences and camps, and providing quality customer service to sponsors and participants. ● Respond to problems that may arise after normal business hours such as maintenance issues, lockouts, etc. ● Contact the appropriate staff member when necessary for assistance. ● Maintain an accurate record keeping within the duty log of after hour’s problems that occur. ● Coordinate Summer Conference Assistants’ (SCA) duties for weekly team meetings.Facilitates weekly staff meeting and attends training programs as needed. ● Oversee weekend housing operations: Handle replacement keys and maintain corresponding records. Handle reported housing damages by notifying appropriate parties, keeping accurate records, and following up to ensure completion of repairs. ● Works closely with Staff Assistant on all aspects of Wake Summer Housing Intern Program (Wake SHIP). Addressing the various needs of the program’s participants. This includes requests for apartment maintenance and repair services and reporting those problems to appropriate custodial and maintenance personnel in a timely fashion. ● Develop a summer newsletter sharing with University constituents about events of summer. ● Perform administrative and office tasks as needed. ● Conduct oneself in such a manner that provides a positive role model on behalf of Wake Forest University to conference guests. IMPORTANT QUALITIES: ● Ability to handle multiple tasks and deadlines ● Conscientious, responsible ● Very organized, and detail-oriented ● Strong orientation toward customer service work ● Initiative and ability to work independently ● Flexible Schedule ● Energetic ● Leadership ability ● Ability to work well with peers HELPFUL SKILLS: ● Customer Service experience ● Strong communication skills (written and verbal) ● Working knowledge of Wake Forest Campus