LIVERPOOL WOMEN’S HEALTH CENTRE
ADMINISTRATION SUPPORT WORKER
POSITION DESCRIPTION
HOURS:
21 hours per week.
AWARD:
Salary paid under the Social, Community, Home Care
and Disability Services Industry (SCHCADS) Award 2010
at level 3, pay point to be negotiated depending on
qualifications and experience. Salary Sacrifice will be
available to the successful applicant.
RESPONSIBLE TO:
Liverpool Women’s Health Centre Manager and
Management Committee.
SUMMARY DESCRIPTION:
The Administration Support Worker is responsible for the day-to-day general
administration of the organization. This includes the development, implementation,
maintenance and review of administrative systems and providing administrative
support to the Manager and other professional staff in accordance with the Centre’s
philosophy, standards, policies and procedures.
SPECIFIC DUTIES:
General Administrative Duties
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Manage incoming and outgoing mail daily
Manage incoming general emails daily; includes replying to emails, forwarding
emails to relevant staff members and deleting emails as necessary
Cash management; includes banking, petty cash, reconciliation of cash takings
Provide reception duties includes answering the phone, booking appointments,
greeting clients/visitors etc. every second Monday, Tuesday mornings and on
other occasions as necessary.
Develop and manage a system for hospitality supplies such as refreshments for
Centre based activities such as client groups, training programs, and other events
Develop and maintain an inventory and ordering system for the purchase of
stationary and consumables required for the operation of the Centre
Manage the Centre’s room booking system.
Produce the Centre’s quarterly calendar and maintain email/mailing distribution
lists
Assist in matters relating to marketing and publicity of the organization.
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Monitor the Centre’s print needs, including letterhead, business cards,
publications, displays etc.
Generate new client files, cull and archive client files as required
Provide administrative support to the Manager and Management Committee as
required
IT/Data Management
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Provide IT support to staff in collaboration with the external IT service provider
(South West Sydney Local Health District) and to act as the first point of contact
for staff troubleshooting queries concerning IT.
Data entry and maintenance of the Women’s Health NSW database.
Manage the Medicare voucher claim system
Service statistics management
Work in collaboration with the manager to generate reports from databases
Manage Social Media
Building and equipment
Organise and monitor arrangements that relate to:
 Building and grounds maintenance
 Purchases of new equipment and maintenance of existing equipment
 Development and implementation of a stock inventory system
 Liaise with medical staff and Centre suppliers for maintenance of the Centre’s
linen and other medical requirements
These tasks may include arranging quotes, consulting manager and staff regarding
requirements/needs concerning building and equipment issues, checking new
equipment on arrival, ensuring contractual obligations for equipment maintenance
are fulfilled, liaising with tradespeople, discussions with manager, implementing
decisions such as placing the order for repairs, purchasing new items etc.
Other Duties and Professional Responsibilities
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Preparation of quarterly statistical reports on service usage, including
comparative reports and trends linked to Centre plan and priorities
Preparation of Annual Report and Annual General Meeting
Attendance at Staff Meetings, Supervision Sessions, Relevant Staff Training
Sessions and other designated meetings is mandatory
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SELECTION CRITERIA
Selection Criteria – Essential Requirements
 Experience in an administration role
 Demonstrated knowledge and understanding of administrative functions
and office practices and procedures
 Well developed written and verbal communication skills
 Proven computer skills in word processing, desk top publishing,
spreadsheets and databases with competence in the use of Word, Excel,
Access, Publisher, Outlook and Powerpoint.
 Ability to prioritise work load, take initiative and organise own work
environment
 Ability to work independently and as part of a multi-disciplinary team
 Commitment to feminist philosophies and principles
 Driver’s license
Selection Criteria – Desirable Requirements
 Relevant tertiary qualifications
 Experience with Social Media and marketing/publicity
 Experience in working for the community sector
Developed December 2011
Updated April 2015
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