LIVERPOOL WOMEN’S HEALTH CENTRE ADMINISTRATION SUPPORT WORKER POSITION DESCRIPTION HOURS: 21 hours per week. AWARD: Salary paid under the Social, Community, Home Care and Disability Services Industry (SCHCADS) Award 2010 at level 3, pay point to be negotiated depending on qualifications and experience. Salary Sacrifice will be available to the successful applicant. RESPONSIBLE TO: Liverpool Women’s Health Centre Manager and Management Committee. SUMMARY DESCRIPTION: The Administration Support Worker is responsible for the day-to-day general administration of the organization. This includes the development, implementation, maintenance and review of administrative systems and providing administrative support to the Manager and other professional staff in accordance with the Centre’s philosophy, standards, policies and procedures. SPECIFIC DUTIES: General Administrative Duties Manage incoming and outgoing mail daily Manage incoming general emails daily; includes replying to emails, forwarding emails to relevant staff members and deleting emails as necessary Cash management; includes banking, petty cash, reconciliation of cash takings Provide reception duties includes answering the phone, booking appointments, greeting clients/visitors etc. every second Monday, Tuesday mornings and on other occasions as necessary. Develop and manage a system for hospitality supplies such as refreshments for Centre based activities such as client groups, training programs, and other events Develop and maintain an inventory and ordering system for the purchase of stationary and consumables required for the operation of the Centre Manage the Centre’s room booking system. Produce the Centre’s quarterly calendar and maintain email/mailing distribution lists Assist in matters relating to marketing and publicity of the organization. 1 Monitor the Centre’s print needs, including letterhead, business cards, publications, displays etc. Generate new client files, cull and archive client files as required Provide administrative support to the Manager and Management Committee as required IT/Data Management Provide IT support to staff in collaboration with the external IT service provider (South West Sydney Local Health District) and to act as the first point of contact for staff troubleshooting queries concerning IT. Data entry and maintenance of the Women’s Health NSW database. Manage the Medicare voucher claim system Service statistics management Work in collaboration with the manager to generate reports from databases Manage Social Media Building and equipment Organise and monitor arrangements that relate to: Building and grounds maintenance Purchases of new equipment and maintenance of existing equipment Development and implementation of a stock inventory system Liaise with medical staff and Centre suppliers for maintenance of the Centre’s linen and other medical requirements These tasks may include arranging quotes, consulting manager and staff regarding requirements/needs concerning building and equipment issues, checking new equipment on arrival, ensuring contractual obligations for equipment maintenance are fulfilled, liaising with tradespeople, discussions with manager, implementing decisions such as placing the order for repairs, purchasing new items etc. Other Duties and Professional Responsibilities Preparation of quarterly statistical reports on service usage, including comparative reports and trends linked to Centre plan and priorities Preparation of Annual Report and Annual General Meeting Attendance at Staff Meetings, Supervision Sessions, Relevant Staff Training Sessions and other designated meetings is mandatory 2 SELECTION CRITERIA Selection Criteria – Essential Requirements Experience in an administration role Demonstrated knowledge and understanding of administrative functions and office practices and procedures Well developed written and verbal communication skills Proven computer skills in word processing, desk top publishing, spreadsheets and databases with competence in the use of Word, Excel, Access, Publisher, Outlook and Powerpoint. Ability to prioritise work load, take initiative and organise own work environment Ability to work independently and as part of a multi-disciplinary team Commitment to feminist philosophies and principles Driver’s license Selection Criteria – Desirable Requirements Relevant tertiary qualifications Experience with Social Media and marketing/publicity Experience in working for the community sector Developed December 2011 Updated April 2015 3
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